Refund Policy

Aurora B's Family Campground

Refund Policy
Please call (315) 992-4356 before the deadlines listed below to receive your deposit refund in the form of a camp credit, minus a $25 cancellation fee. Text, email, or social media notifications of cancellations are not acceptable.

  • EARLY BOOKINGS: Reservations made in the off-season or more than 6 months in advance require full payment and are fully non-refundable
  • RV & Tent Sites: 14 Days prior to arrival cancellation notice is required. 
  • No Shows: Please ensure you give us a call at (315) 992-4356 if you are unable to check-in the first night of your reservation. If you have reserved a site and do not arrive by 9PM and do not advise us of when you plan to arrive, you are considered a no call, no show and we reserve the right to charge your credit card on file for the full remaining balance for any unused days. In addition, you will forfeit your site for the remaining of your stay.  
  • Holidays and special events  Holiday weekends require payment in full at time of reservation with no refunds for cancellations. Special events may have special conditions. Please call (315) 992 - 4356 for details. 
  • Reservation Modifications: A $5 fee will apply for reservations that need to be changed or modified.   
  • Early Departures/Mother Nature: Camping is an outdoor activity and subject to Mother Nature. We do not provide refunds on unused days due to early departures or due to weather related cancellations.

Reservations made after these deadlines require full nonrefundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits.