Apple Island Resort - South Hero, VT

Terms of Service

Thank you for choosing Apple Island Resort, on scenic Lake Champlain in Vermont. We would like your visit to be as enjoyable as possible so please take a moment to review and follow our guidelines. If you have any questions or if at any point during your stay something is not to your satisfaction, please bring it to the attention of a friendly team member so it can be addressed. We look forward to seeing you in the Green Mountain State and making memories together!

OFFICE PHONE NUMBER:   

         (802) 372-3800  (regular business hours)

EMERGENCY CONTACT:
          Resort Emergency / Assistance……(802) 689-9298

          Fire / Rescue / Emergency…………911

CHECK-IN TIMES:
          Campsites :     1:00 pm
          Mott House:     3:00 pm

CHECK-OUT TIMES:
           Campsites:     11:00 am

           Mott House:    11:00 am

  1.  No late check-out available for the Mott House.
  2.  A late check-out may be available for an additional fee.  This allows guests to checkout as late as 4:00pm if the Campsite is not reserved. 
  3.  All parties must register at the Resort Office.
  4.  Any remaining balance is due upon check-in.  No refunds after check-in.
  5.  No refunds available for weather related cancellations.  .
  6.  At check-in, we accept Visa, MasterCard, Discover, & Cash. Valid photo ID required. Personal Checks are only accepted for advanced deposits if received at least 14 days prior to date of arrival.

VISITORS:

  1.  Visitors must register at the Resort Office and obtain a Vehicle Pass. 
  2.  All visitors must be accompanied to the Pool and Community Center by a registered camper. Sites with unregistered visitors will be asked to leave the resort.
  3.  Visitors may NOT bring pets with them.
  4.  Visiting Hours: 9:00am – 10:00pm

SITE REGULATIONS:

  1.  Only one RV per campsite.
  2.  All rates include 2 Adults & 2 Children. Maximum of 6 people per site. Maximum of 4 Adults per site. Extra Occupant Fee charged for  additional campers.
  3.  NO tents permitted on RV sites or the Mott House
  4.  One canopy, with or without screen sides, is permitted.  The canopy may not exceed 12′ wide x 12′ long x 8′ high.
  5.  Quiet Hours: 10:00pm – 8:00am.
  6.  Registered guests are responsible for the conduct of their children & visitors. Children may not be left in the Resort unsupervised. All children under 18 must be back at their campsite during quiet hours.
  7.  Fires in provided fire pits only. Please extinguish campfires before retiring or leaving your site. All fires must be out by 11:00pm.
  8.  Do not cut or damage any living trees or shrubs.
  9.  Do not trespass in any posted restricted areas.

TRASH REMOVAL:

  1. The Resort provides daily trash pickup from your site. Please place bagged trash and recycle materials at roadside in the morning between 8:00am and 10:00am.
  2. Please use regular trash bags for household trash.  Blue and green bags are provided in the offfice for recycling and composting.  Blue and green bags should be placed at curbside at the same time as regular trash (8:00am - 10:00am).  
  3. Trash in your campfire is a violation of local, state, and federal regulations.
  4. Please help us maintain a neat and clean bathhouse by not dumping your personal garbage in the bathhouse trash cans.
  5. Dumping wastewater on the ground is a violation of Vermont State Health law.

VEHICLES:

  1. All vehicles must be registered with the Resort Office & a Vehicle Pass must be displayed at all times.
  2. Only licensed drivers may operate motorized vehicles, including golf carts, within the Resort.
  3. Obey posted speed limit of 15 MPH.
  4. Use designated roadways only. Do not walk or drive through other campsites.
  5. No more than 2 vehicles are permitted per campsite. Boats and trailers are considered a vehicle.
  6. Motorcycles may only be used to enter or exit the Resort.
  7. No riding of ATVs, motorized scooters, mopeds, or minibikes.
  8. All motorized vehicles and bicycles must have lights and tail lights/reflectors installed and operating during hours of darkness.

PETS:

  1. No more than 2 pets are permitted per campsite. 
  2. Pets must be kept on a leash at all times when outside and may not be left unattended.
  3. No temporary fencing or pens are permitted.
  4. No aggressive pets are permitted.  
  5. Pet waste must be immediately picked up and properly disposed of. There are pet waste disposal stations around the Resort.
  6. Noisy or unruly pets or those that cause complaints will not be allowed to remain in the Resort.
  7. Pets are not allowed in common areas, recreational areas, or neighbors’ campsites. Service animals are excluded.
  8. Pet owners will be liable for all damages caused by their pet.
  9. In addition to damage fees, there is a $250 non-refundable deposit per pet while staying the Mott House.

LAUNDRY AND BATHHOUSES:

  1. The laundry room and bathhouses are open 24 hours a day.
  2. Please leave the facilities clean when you leave.
  3. Laundry machines will only accept American currency.

WATER AND SEWER:

  1. Washing and repairing of vehicles and RVs are not permitted. Those in violation will be charged $50.
  2. Holding tank must be empty when connecting to sewer on campsite.
  3. Rubber sewer collar or screw-in male adapter must be used when connecting to sewer on campsite.
  4. Do not flush anything other than human waste and RV toilet paper.

COMMUNITY CENTER:

  1. Daily Hours of Operation: 7:00am – 8:00pm
  2. Smoking is not permitted in the Community Center or in any Resort building.
  3. Appropriate attire, please.  No swim suits allowed. Shoes must be worn. 
  4. Use of alcohol is not permitted unless specified at a Resort event.
  5. No one under the age of 18 is permitted in the Fitness Room.
  6. Use of the Fitness Room is at your own risk.

SWIMMING POOL & HOT TUB:

  1. Hours of Operation: 8:00am – 8:00pm. (Adult swim 8:00am - 10:00am and 7:00pm - 8:00pm) 
  2. No Lifeguard On Duty – Swim At Your Own Risk
  3. First Aid Kits and AED stations are located at the pool, Community Center, Golf Club, Marina, General Store and the Resort Office. 
  4. In Case of Emergency – Dial 911
  5. The pool and hot tub are for resident & guest use only.  
  6. Guests using the hot tub must be at least 18 years of age or older.  No children permitted in hot tub.  
  7. Please follow the safety rules posted at the pool and hot tub.
  8. Floats, arm bands, noodles, tubes, and flotation devices to assist small children in the pool are permitted.
  9. Young children must be toilet trained to enter the pool.  Swim diapers must be worn by children who wear diapers.
  10. Bathers are to use the restroom in the Winooski Bathhouse.
  11. Shower before entering pool or hot tub.
  12. Radios, etc. are to be played quietly and kept away from the water.
  13. Apple Island Resort reserves the right to refuse admittance into our swimming facility when the capacity of the pool has been reached or when otherwise deemed necessary for health, welfare, or safety of our patrons.

PHOTOGRAPHY: Entering the resort constitutes permission for the staff of Apple Island Resort to photograph or film anyone while on-premises and to use resulting photographs or film for any purpose without payment, inspection, or review.

STATEMENT OF LIABILITY AND CONDUCT:
Apple Island Resort is privately owned and operated. Management has full authority over the Resort and facilities, including enforcement of rules. Persons using Apple Island Resort and its facilities do so at their own risk, and they assume full responsibility for injury or illness while using our grounds and facilities.

The Resort and Management assume no liability for stored units or any personal property which may remain therein, nor for any accidents or injuries, electrical outage, fire, theft, or lost and stolen articles.

We reserve the right to evict anyone not abiding by the guidelines of the Resort or for behavior which is detrimental to the Resort or its guests. If campers do not vacate immediately, they will be considered trespassers, and the proper authorities will be contacted.

CANCELLATION POLICY:

  • When booking with a promotional rate, refunds may not be available. Please review the terms of your promotional offer carefully before booking.
  • For non-promotional reservations:
    • Cancellations made 30 or more days prior to the scheduled arrival date will incur a $50 cancellation fee.
    • Cancellations made within 30 days of the scheduled arrival date will result in the forfeiture of one night's stay.
    • No refunds will be issued on the day of arrival or after check-in.  No refunds for early departures.  
    • Please note that no credits or refunds will be issued due to weather conditions or unforseen circumstances.