Aurora B's Family Campground - Williamstown, NY

Cancellation Policy

Need to Cancel?
Please call (315) 992-4356 before the deadlines listed below. Text, email, or social media notifications of cancellations are not acceptable.

  • EARLY BOOKINGS: Reservations made in the off-season (October - April) or more than 6 months in advance require full payment and are fully non-refundable
  • RV & Tent Sites: We must be notified by phone or email at least 21 Days prior to arrival to receive your deposit refund in the form of a camp credit only less a $25 Cancellation/Processing Fee. No cash refunds will be provided as your request to hold a site may result in lost business. Credit must be used within the same season of original booking and will expire at the end of the season. Less than 21 days notice will result in forfeiture of your full deposit and is fully non-refundable.
  • Rental Cabin: We must be notified by phone or email 21 Days prior to arrival to receive 50% of site cost or remitted payment refund (whichever is less). Refund will be in the form of camp credit only and must be used in the same season of original booking. No cash refunds will be provided. Less than 21 days notice will result in forfeiture of your full deposit and is fully non-refundable.
  • No Shows: Please ensure you give us a call at (315) 992-4356 if you are unable to check-in the first night of your reservation. If you have reserved a site and do not arrive by 9PM and do not advise us of when you plan to arrive, you are considered a no call, no show and we reserve the right to charge your credit card on file for the full remaining balance for any unused days. In addition, you will forfeit your site for the remaining duration of your stay. 
  • Holidays and special events  Holiday weekends require payment in full at time of reservation with no refunds for cancellations. Special events may have special conditions. Please call (315) 992 - 4356 for details.
  • Reservation Modifications: A $5 fee will apply for reservations that need to be changed or modified and will only be able to be changed 1 time. Once a reservation has been changed, the reservation becomes fully non-refundable and no refunds will be provided in the event of later cancellation. 
  • Early Departures/Mother Nature: Camping is an outdoor activity and subject to Mother Nature. We do not provide refunds on unused days due to early departures for any reason or due to weather related cancellations.  

Reservations made after these deadlines require full nonrefundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits.