Refund Policy
FOR CAMPSITES:
Cancellation Policy for Camping:
The fun continues rain or shine when camping! We do not give credit or refunds due to the discomforts of nature. Our cancellation policy varies depending on the timing of your cancellation notice in advance of the reservation date.
30 Days + Prior to arrival Date (Nightly & Weekly):
Full Refund less $50 cancellation fee and Booking Fees or Camp Credit on account in the full amount can be elected less booking fees.
8 Days + Prior to arrival Date (Nightly & Weekly):
50% of reservation total issued in camp credit and 50% of reservation forfeited.
1 Week (7-days) prior to arrival Date (Nightly & Weekly):
Full reservation forfeited
Change Policy for Camping:
We will always do our best to accommodate you! Changes to reservation arrival or departure date are contingent upon availability. Rebooking fees may apply depending on the situation. Changes made within 30days from arrival resulting in a credit owed will result in the issuance of a Credit on account. Credit on accounts will remain active on the User Account and will expire one year from issuance.
Payment Policy for Camping:
When booking online payment is due in full at time of booking. If you are unsure of what site will work for you please feel free to give us a call at 715-337-2198 and our friendly staff will help assist you. When booking via phone 50% down is required and the remaining balance is due upon arrival.
We accept Visa, Mastercard, Discover, and American Express.
No Show Policy for Camping:
Reservations will be held until check-out time on the day following your scheduled arrival. No shows/No Call will result in full forfeiture of funds.
Monthly & Seasonal Sites:
Please note, all monthly & seasonal fees for sites and dock slips are non-refundable no matter when you cancel.
FOR ACTIVITIES & RENTALS:
Cancellation Policy for Activities & Rentals:
We understand the weather can be unpredictable so there is no penalty for rescheduling or canceling your trip, activity, or rental due to weather. If you have to reschedule or cancel due to weather you will have a credit on account minus booking fees. The fun can continue rain or shine, but we like our guests to be comfortable and have an excellent time so look at the weather ahead of time and let us know what works for you! We will do our best to accommodate you! We do not give credits or refunds due to the discomforts of nature, while engaging in an activity or rental. Our cancellation policy not due to weather varies depending on the timing of your cancellation notice in advance of the reservation date. Please see below.
30 Days + Prior to arrival Date:
OPTION #1: Full Refund less $15 cancellation fee and Booking Fees
OPTION #2: Activity Credit on account in the full amount can less booking fees.
72 Hours + Prior to arrival Time/Date:
Full Activity Credit on account minus booking fees.
Less than 72 Hours to arrival Time/Date:
Full reservation forfeited
Change Policy for Activities & Rentals :
We are happy to adjust and accommodate your reservation times. Adjustments are contingent upon availability. Rebooking fees may apply depending on situation. Changes made within 30days from reservation resulting in a credit owed will result in the issuance of a Credit on account. Credit on accounts will remain active on the User Account and will expire one year from issuance.
Payment Policy for Activities & Rentals:
When Booking online Payment is due in full at time of booking. If you are unsure of what you are looking to rent or which trip to take, call and reserve via phone our friendly staff will be happy to accommodate you and take a small down payment per guest or rental item so you can rest assured your items/time slots are saved and changes can easily be made depending on availability.
We accept Visa, Mastercard, Discover, and American Express.
No Show Policy for Activities & Rentals:
No shows/No Call will result in full forfeiture of funds.