Cancellation Policy

All cancelled reservations are subject to a $25 administrative fee. 

All daily and weekly reservations, guests may cancel until 48 hours prior to arrival and receive a full refund of their deposit, minus a $25 administration fee. Reservations cancelled inside the 48 hours will forfeit their deposit.

Monthly resservations can be cancelled up to 30 days prior to arrival and receive a full refund of their deposit, minus a $25 administrative fee. If cancelled less than 30 days but more than 14 days prior, 50% of the deposit will be refunded. Monthly reservations cancelled less than 14 days prior will forfeit their deposit.

Reservations over Festival Dates (Coachella Music Festival  and/or Stagecoach Music Festival) must cancel a minimum of 30 days prior to arrival date. If reservations are not cancelled by this time, the full deposit will be forfeited. The remaining balance is due 29 days prior to arrival and will automatically be charged to the credit card on file. If you wish to change this card, please contact our reservation department at (442) 325-9292. 

Special Offer Promotions are subject to their own cancellation and modification policies. Check with your Reservation Coordinator for these policies.

Rally Reservations: Please contact your rally coordinator. Cancellation policies are listed in the terms listed of the rally's reservation agreement.