Fairmont Hot Springs RV Resort

Terms of Service

RV Resort Terms and Conditions

***SEWER ADAPTORS OR ELBOWS MUST BE USED IF USING OUR SEWER ON SITE OR OUR SANI DUMP***

Refund Policy

  • Booking credit will be given for mandatory evacuation only. All evacuation credits will expire at the end of the issued calendar year.
  • After check-in, no refunds will be given for an early departure, regardless of reason, no exceptions.
  • Refunds will not be given for inclement weather or excessive heat/sunshine, wildlife, insects, air/water quality, excessive weeds, fire or liquor bans, personal vehicle or trailer trouble, getting lost, road construction or road closures, RV Resort conditions (i.e., Poor customer service, unsatisfactory conditions etc.) or eviction.
  • Refunds will not be given for pre-existing medical conditions that may trigger during your stay (i.e., Asthma attack from campfire or wildfire smoke, a reaction to an insect sting/bite) of if a member of your party becomes ill but does not require medical attention.
  • Refunds will not be given for change of plans due to arrangements falling through (i.e., Childcare, pet care or getting called into work)
  • Refunds will not be given for reducing number of nights once checked in.
  • If a technical issue occurs during the booking process or making changes through the online reservation portal a refund can be made.

Cancellation, Change and Refund Policy

  • All changes to an existing reservation are subject to a minimum $25 change fee. These fees are non-refundable.
  • Multiple changes will result in multiple change fees.
  • All reservation cancellations will result in a minimum 2-night non-refundable charge. (2 night and 1 night charge respectively for lesser stays)
  • Cancellations made within 7 days of arrival date are non-refundable for entire reservation.  
  • After check-in, no refunds will be given for an early departure, regardless of reason, no exceptions.

Late or No-Show Policy

  • All reservation holders must notify the RV Resort if a late arrival is expected, 250 345 6033.
  • All reservations that arrive after 8:00pm on arrival day is considered a late arrival.
  • If a reservation holder does not arrive by 10:00am the following day of arrival date and a notice of late arrival was not provided the reservation will be considered a NO SHOW and the site will be released.
  • Cancellation fee will apply to a no-show reservation.

Booking Policy

  • Ensure you book a site that can accommodate your RV as not all sites can accommodate all RV sizes. No refunds will be given for incorrect bookings by reservation holder.
  • Not all sites can accommodate all RV sizes. Ensure you book a site that can accommodate your RV. No refunds will be given for incorrect bookings by reservation holder.
  • If the RV Resort office is closed upon arrival, check-in & payment instructions are posted outside the office door. 
  • All reservations are subject to a non-refundable deposit.
  • Reservation balances are due no later than 7 days before arrival and will be automatically charged to payment type on file.
  • All confirmed reservations are non-transferable and subject to change in fees as per our Change & Cancellation Policy and our Change & Refund Policy.
  • Extended stays over 32 days that extend into or during peak season require a 25% nonrefundable deposit

Resort Fees Policy

  • Lock Fees – lock in the exact site number that you want for your stay. If you opt out from paying the Lock Fee you will receive a site in your preferred site type but not necessarily your preferred site number.
  • Lock Fees are site type and season dependent.
  • For reservations that opted out of the Lock Fee, please re-check your reservation confirmation email 48 hours prior to arrival date for your assigned site number.
  • Reservation fees and charges include 2 adults and all dependent children under 18 years of age. Any additional adult is an extra $5 each, with a maximum of 8 guests per site.
  • All reservations are allowed ONE RV AND ONE VEHICLE PER SITE, any additional vehicles must obtain a parking Pass from the office, 5$ per extra vehicle per Day.
  • Each reservation includes fees for One approved pet.  Additional pets are $5 each, with a maximum of Four pets per site (see Pet Policy)
  • All phone reservations are subject to a $25 booking fee.
  • Review all reservation requests and payment information prior to submitting as all reservations are subject to a Change & Cancellation fee.
  • All vehicles that cannot park on the site due to size limitations or additional vehicles must park in the lot located by the RV Resort office, no exceptions.
  • RV Resort is per the Mangers discretion

ALL RvS MUST USE A SEWER ELBOW/ADAPTER IF USING OUR SEWER AT THE SITE OR OUR SANI DUMP

Pet Policy

  • Nightly rates & fees include 1 pet per site; additional fees apply for additional pets up to a maximum of 4 pets per site.
  • All dogs must be on a leash at all times. Leash length must be 6 feet or shorter.
  • Pets are not allowed in the RV Resort Buildings, Washroom Facilities, Pavilion Building, or Playground area.
  • Owners are responsible for cleaning up after their pets on all FHSR property.
  • Owners are responsible for all damages caused by their pets, including all/any damage to other campers and their belongings.
  • RV Resort reserves the right to remove any pet from the property if they are deemed as a threat or dangerous to other campers.
  • Any pet that threatens or injures wildlife may be deemed dangerous and the situation is subject to the Mangers discretion.
  • All pets must always be accompanied by an adult and may not be left unattended. This includes leaving them in RV's when not onsite. Consideration of other guests must be maintained at all times, including excessive barking must be minimized.

RV Resort General Policies

  • Check-in time is anytime after 2 pm.
  • Check-out time is anytime before 11 am.
  • Please make travel arrangements accordingly as early check-ins are not permitted.
  • Not all sites are able to accommodate awnings.
  • RV Resort reserves the right to deny access to our property and services for any reason.
  • The reservation holder accepts all responsibility for any member of the party and/or all visiting guest(s).
  • Please be a courteous camper and keep all noise levels to a minimum. Quiet time is 10:30pm – 8:30am.
  • As our RV Resort is family friendly, we have a zero-tolerance policy for public intoxication and vulgar language. Violation of this will result in immediate eviction and involvement of law enforcement if necessary.
  • We have a zero-tolerance policy for threatening or verbal abuse towards all Staff Members and Guests. Violation of this will result in immediate eviction and involvement of law enforcement if necessary.
  • Do not leave any food, waste, or garbage in or around your site as it attracts wildlife. There are Bear Bin garbage bins provided throughout the park.
  • Any site that leaves food, waste, or garbage unattended or leaves behind a mess after check-out will be charged a $75 cleaning fee.
  • Alcohol, Cannabis, Smoking, and Vaping can be consumed on the registered site but is prohibited in all public areas of the RV Resort.
  • Generators are non-permitted at the RV Resort. 
  • Fireworks are prohibited on all FHSR property. Use of Fireworks will result in immediate eviction.
  • FHSR assumes no responsibility for loss or damage to personal property, injury to person or pets.
  • No parking on any roadway, laneway, or site other than your own. Violations will be dealt with accordingly and may result in being towed to an approved parking area at owner’s cost.
  • The RV Resort speed limit is 10km/hr.
  • Please do not disrupt the natural ecosystem or the curated grounds greenery of the FHSR property. Leave all trees, plants, flowers, rocks etc. as they are.
  • Please refrain from use of damaging products on FHSR trees. This includes but is not limited to nails, screws, hooks, axes etc.
  • Fairmont Hot Springs Resort is a drone free property due to the proximity of the airport. This is a Transport Canada regulation; violators will be fined according to Federal regulations.

 

​​​​​​Living in Bear Country

We are lucky to share our backcountry with variety of wildlife, so it is important to be aware of safety tips to help keep you and your family safe. Be sure to clean up after all meals and dispose of garbage in the appropriate facilities. Be sure to lock up all food, cosmetics, and anything that smells ‘yummy’ to a bear, especially fish! While staying in bear country, keep children close and in sight and stay on all marked trails. If you spot a bear, make a wide detour and leave the area immediately. Make loud noises and warnings signs.