Cancellation and Refund Policy
Your reservation at Hidden Haven is both special and important to us. If your plans change, please contact us to modify or cancel your reservation per the terms below. Our policy varies depending on the timing of your cancellation or modification notice in advance of the reservation or departure date. Camping is an outdoor experience we do not give credit or refunds for the discomforts of nature.
Site Rentals: If you must cancel your RV or Tent Site reservation, we require a 7-day notice online prior to the arrival date. Modification Policy may apply. Refunds will be issued less a $25 cancellation. With less than a 7-day notice, a shortened stay, or an early check out the entire reservation fee is non-refundable.
Lodging Rentals: If you must cancel your Cabin, Tent, or RV Rental reservation, we require a 7-day notice online prior to the arrival date. Modification Policy may apply. Refunds will be issued less a $50 cancellation fee. With less than a 7-day notice, or a shortened stay, or an early check out the entire reservation fee is non-refundable.
Monthly Site Rentals: If you must cancel your monthly site reservation, we require a 14-day notice online prior to the arrival date. Refunds will be issued less a $50 cancellation fee. With less than a 14-day notice, the entire reservation fee is non-refundable. Monthly site rental guests must provide a 30-day departure notice by phone. Without a 30-day notice, no refund will be issued for an early departure.
Modification Policy: If you would like to modify a reservation for non-monthly rentals to another date we will do this one time as a courtesy as long as it is done via phone 7 or more days prior to the arrival date. Subsequent modifications can be made if completed via phone 7 or more days prior to arrival date with a $15 change fee for daily and weekly sites and $50 for monthly sites and lodging. Modifications are not allowed with less than a 7-day notice. Changes made to decrease occupancy or pets resulting in a credit owed will result in the issuance of a Camp Credit. Camp Credit will remain active on the User Account and will expire one year from issuance. Modification is subject to availability. I agree that Hidden Haven LLC retains the right to cancel or alter my reservation as needed at its discretion. If the customer is dissatisfied with the changes made to their reservation they will be offered a full refund or the opportunity to make a reservation for a different date.
Payment Policy: Payment is due in full at the time of booking. For monthly stays, one (1) month of rent is due at booking and then each following month is paid in advance. We gladly accept Visa, Mastercard, Discover, and American Express. I hereby agree that Hidden Haven LLC may charge any remaining balance, any damage charges, or other amounts owed under these Rules and Regulations to any credit or debit card on file from my reservation or prior payments. Any amounts due after 30 days will be subject to the maximum late charge permitted under state law.
No Show Policy: Reservations will be held until check-out time on the day following your scheduled arrival. No shows will result in full forfeiture of funds.