Cancellation Policy

All reservation fees must be paid in full at the time of booking.

Any refunds will be issued in the same manner as payment. 

We do not give credit or refunds due to the discomforts of nature. Our cancellation policy varies according to the date of cancellation in relation to the scheduled arrival date.

All cancellations and date change requests must be made in writing by emailing rv@hipicosantafe.com. No cancellations will be processed over the phone. 

All cancellations and date change requests received after 5:00pm MT will be processed and dated the following day. All dates and times for reservation arrival, departure, cancellation, requests for date change, etc., are local. 

Please see our standard cancellation policy below for any resevations.

• Cancellation prior to arrival will result in a cancellation fee equal to 15% of booking fees.

• No refunds will be issued after check in time on the scheduled date of arrival. 

You may purchase the "Travel Cancellation Protection Plan" at checkout (see "Add-Ons" at checkout) and receive a refund for unused days of your reservation. Travel Cancellation Protection Plan coverage may only be purchased upon booking; it may not be added to the reservation at a later date. 

Fees: Lock site, Travel Cancellation Protection Plan and reservation change fees are non-refundable.

Reservations will be held until check-out time on the day following your scheduled arrival. No-shows will result in a canceled reservation and no refunds will be issued.