Cancellation Policy

CANCELLATION & REFUND POLICIES

Action Camp dba Los Angeles RV Resort

CANCELLATION POLICY

Refunds are not given for any reason once a reservation is paid forIn many cases we can put any money paid toward your reservation, (with the exception of a $30 cancellation fee), into a Camp Credit under your name to be used at a later time.

Monthly reservations (greater than 30 days) will be charged a $150 cancellation fee if notice is received 30 days prior to the arrival date. No refund is given for monthly reservations cancelled less than 30 days prior to arrival. The security deposit received will be fully refunded if there are no damages and outstanding balance.

If you are a guest paying a monthly rate and leave prior to the end of the month, no money paid for that months rent will be returned the you, no exceptions-we do not pro-rate.

All refunds processed via credit/debit card will be processed back to the original credit/debit card  used, no exceptions. When you pay in cash, we refund you by our business check.

CHANGING YOUR DATES:

 We are happy to assist you with reservation changes at any time. Changes made 30 days or greater prior to arrival will not incur any charges. Changes made less than 30 days prior to arrival that result in a reduction of the number of days for your rescheduled dates and may incur either 50% percent or 100% responsibility for those removed days as deemed in our standard cancellation policies.

NO SHOW POLICY:

Reservations will be held until check-out time on the day following your scheduled arrival. No shows will result in a cancelled reservation and full forfeiture of funds.

HOLIDAY CANCELLATIONS

We have a ZERO CANCELLATION POLICY for Memorial Day weekend, 4th of July week or Labor Day weekend. These reservations are 100% NON-REFUNDABLE and must be paid for at the time of booking if booked in the same calendar year. No camp credit will be given during these holidays if reservation is cancelled.

CANCELLATION DUE TO RV BREAKDOWN/ACCIDENT, HOSPITALIZATION, ILLNESS:

 We understand that RV breakdowns or accidents occur at the worst possible times, and are often very costly. If you have an accident or experience an RV breakdown en route to our park, we will put the money paid for your entire reservation, less a $30 credit card processing fee, into a Camp Credit account in your name. Should a guest become so ill that they cannot travel or require hospitalization before their scheduled arrival or during their stay, we will consider waiving all fees if the request would incur any type of cancellation fees.

***Camp Credits will remain active on the User Account and will expire one year from issuance. Camp Credits may NOT be redeemed for any reservation dates that encompass a holiday period or special event. Camp Credits have no cash value and may only be redeemed once. Guests may not cancel a reservation made with a Camp Credit and receive another credit for a future date, or receive the balance left in Camp Credit in cash or as credit back to a credit card.

CANCELLATION DUE TO NATURAL DISATER:

Your cancellation request after you make reservations or after you check in and stay due to natural disasters like high wind, storm, earthquake, flood, wild fire, and wild animals cannot be refunded. But we give Camp Credits for one year for the remaining nights except holiday or special events. We do not refund holiday or special event reservations for any reason.

CANCELLATION DUE TO INTERNET (WIFI) & CELLPHONE:

 Internet (WiFi) and cellular phone services are not included in our reservation prices, and we do not guarantee the quality of services. So we do not issue refunds due to disatisfaction with the quality of internet (WiFi) and cellular phone services.

LEAVING BEFORE YOUR ORIGINAL DEPARTURE DATE AFTER CHECK-IN AND REFUND:

In the case that a guest checks in and stays in our park, then wants to leave before their departure date for any reason, all money paid is forfeited. In some cases, Camp Credits for the remaining nights may be issued to the guest(s). Please speak to our office staff to see if you are able to recieve a camp credit for future use.