Terms of Service
We have established the following park rules to make staying at Mountain Glen more enjoyable for all of our guests.
RV Sites: Check-in time is 3:00 PM (Central Time) and check-out time is 1:00 PM (Central Time). Please re-register by 11:00 AM if staying an additional night. Please check for site availability as early as possible.
If you prefer not to come into our office to check-in, we can accommodate you. Please let us know and we will leave an envelope with your name on it for you to pick up at our after-hours check-in building when you arrive. Everything you need will be in the envelope.
If you will be arriving after office hours, please contact us by phone or by email to let us know. We will place an envelope marked with your name on our After-Hours Check-In building. It will contain a map with directions to your site, guest WIFI and other pertinent important information.
You are not guaranteed a site. Site Assignments are locked in the night before you arrive.
Daily/Weekly (RV Sites) Full payment due at the time of booking.
Monthly (RV Sites) Please call for monthly site reservation information. (877-716-4493)
Cancellation Fee Policy:
Daily/Weekly (RV Sites) Minimum 10 days notice = $15.00 administration fee + tax. Less than 10 days notice = cancellation fee equal to 1 day at the daily rate for site type plus tax.. Reservations cancelled on the arrival date will forfeit their full deposit and no refunds will be given.
Early Departures/Late Arrivals/Inclement Weather:
No refunds will be given for early departures or delayed arrivals. No refunds will be given or schedule changes will be made due to inclement weather.
Do not change site before checking with office, site selection is only guaranteed for days paid.
10:00pm - 8:00am.
Mountain Glen is a pet friendly RV Park. 2 pets maximum are allowed per RV.
No aggressive breeds. Pets must be on a leash and supervised at all times. Pets may not be left unattended outside of RVs. No pets allowed in any buildings. All pet droppings must be picked up and disposed of properly. Excessive barking will not be tolerated and guest will be asked to leave.
ATTENTION: We do not allow the following large dogs including Pit Bulls, Chows, Rottweilers, Dobermans, English Mastiffs, and Great Danes. Other pets may be excluded at the sole discretion of management. If you’re not sure whether your pet is allowed please check when making reservations or prior to check in. Upon checking in you agree that any damages or injuries caused by your pet are your sole responsibility and that your pets are vaccinated as required by law.
All visitors please register in the office.
Visiting hours: 9 AM - 8 PM
Daily visitors: $3 per person
Overnight visitors: $6 per person
Overnight visitors are allowed occasionally and cannot exceed 2 nights in a row or more than 2 nights max per month. Visitors cannot exceed max site occupancy (6).
All campers must have a sewer adapter. This prevents your hose from falling down inside the sewer pipe and backing up the sewage line.
Allowed in fire rings only. Do not relocate fire rings. Firewood may be purchased at Store. Do not cut trees, branches, or remove bark from trees. No chopping or splitting of wood permitted. Fire must be kept within the fire ring at all times. Fire should be extinguished when left unattended. Please respect your neighbors.
No smoking allowed in or around any buildings. Do not discard cigarette butts on the ground. NO SMOKING OR VAPING WITHIN 25 FT OF ANY BUILDINGS. Please be courteous to your neighbors!
Allowed at RV site only. Please be careful with glass containers. We do not tolerate excessive drunkeness.
Fireworks are not allowed within Mountain Glen property.
Place trash in dumpsters located at the north end of the building. Do not leave trash outside, as it will attract stray dogs as well as the wild life up here on the Cumberland Plateau.
No clotheslines or other items may be tied to trees.
Patio/RV Mats & Grass Area:
We do not allow Patio/RV Mats, tarps, etc. on grass areas or anything that will kill the grass.
One sleeping unit and once vehicle per RV site. Extra vehicles which do not fit on RV site must be parked in Guest Parking.
Washing of Vehicles:
No washing of any vehicles, campers, or RVs allowed. Do not dump gray water on ground.
Fishing is allowed in pond, but all catches must be released back into pond. All persons under 18 must be accompanied by an adult while fishing.
There is NO swimming allowed in the pond.
Generators are not permitted except during a power failure.
Parents or Guardians are responsible for the safety and supervision of their children at all times on property. Children MUST be surpervised in the game room. No playing on playground after dark. Please respect other guests, do not play TV's or radios so loud that your neighbor can hear the noise. Please do not walk through other guest's sites. Please properly secure personal belongings. No driving through empty sites.
Mail & Packages:
Guests may NOT change their permanent legal mailing address to Mountain Glen’s address and establish domicile/residency. Guests may not fill out a change of address form with USPS and change their address to Mountain Glen’s address. Guest's may not obtain a driver's license with Mountain Glen’s address. Guests may not have personal letter mail sent to Mountain Glen’s mailing address. If you have a mail service, which we highly recommend, you may have it shipped here. Another option would be to obtain a P.O. Box in a nearby city.
We are more than happy to accept packages from USPS, UPS, FedEx, etc. You must include your site number on all packages. Packages will be delivered to your site or otherwise left in the laundry area for you to pick up.
All packages sent to the park after your departure will be returned to sender unless specific arrangements are made.
Please address all packages as follows including your site number:
John Doe (Site #25)
c/o Mountain Glen RV Park & Campground
6182 Brockdell Rd
Pikeville, TN 37367
Damages and Removal of Guest Property:
Any costs incurred by Mountain Glen due to damages (e.g., damages to electrical pedestal, water spigot, fences, trees, picnic tables, fire rings, signage, grass, etc.) caused by guest or guest's visitors or by anyone on a site paid for by the guest, or costs incurred by Mountain Glen for removal of personal property owned by guest or guest's visitors or anyone on a site paid for by the guest will be charged to credit card on file and/or deducted from remaining deposit balance. Guest agrees to be billed if other payment methods are insufficient.
All guests and visitors implicitly and or explicitly agree upon checking-in that management reserves the right to enforce our rules and to refuse to register undesirable guests and or visitors. This also includes the exclusion of any RV that we feel does not meet the aesthetic image of our park due to age and or condition. We also reserve the right to eject anyone for detrimental conduct and or violation of any of the rules set forth above without refund of monies tendered for services. Entrance onto the campground property constitutes permission to photograph or video visitors/guests while on the premises and to use any resulting pictures or video for any lawful purpose without compensation to the visitor/guest.