Terms of Service
Ocean River RV Resort and Campground
Terms and Conditions of Campground and Amenity Use
(Better known as Campground rules … and who likes rules! But without them we can’t guarantee that you will experience the adventure, joy and well-being that we would like you to!)
Booking
You may reserve your site or accommodation online through our website, by phone or email. A valid credit card is required for all reservations.
Cancellation Policy (not applicable to Seasonal Agreements)
Reservations may be cancelled 14 days prior to arrival, with full refund less a $10 administration charge. Cancellations between 8 and 14 days will receive a 50% refund, and a cancellation 7days or less will receive a reservation credit, less a $10 administration fee (re-booking subject to availability). Reservation credits expire 12 months from the date of issue.
Early departures are not eligible for refund.
Check In / Check Out
You may check in to your campsite any time after 2pm, (3pm for roofed accommodation) on your reserved arrival date to receive your vehicle permit. Should you arrive after the office is closed, please text (855) 550-1558, and one of our hosts will assist you. Check out time for all accommodation is noon. Additional fees will accrue at the rate of $20 per hour for late departures. You do not need to contact the office for check out unless fees are owing.
Accommodation permit holders must be 18 years of age or older.
Children
Children in your care must always be under your supervision, especially around water. Their safety and conduct are your responsibility. Should any damages be incurred by those in your care, and restitution not satisfactorily resolved, the costs will be charged to your account.
Fees
Full payment of reservation fees are due at the time of booking. Reservations made for dates more than 12 months from the date of booking may be subject to price adjustments to reflect the current year fees. For seasonal campers, a non-refundable deposit of $500 is required to hold the site, with the balance due on or before May 15.
Fires and firewood
Fires must be contained within the designated fire rings. Please do not move the fire ring, it has been placed in what is deemed as the safest location. Ocean River RV Resort will comply with provincial and regional fire bans to ensure the safety of our guests, and may additionally impose park bans if conditions are deemed unsafe. We will monitor alerts and post fire ban notices each afternoon outside the office, when required. Fire bans will be strictly enforced.
We do not permit firewood to be brought in from outside the park. Moving firewood can be a violation of the Plant Protection Act which imposes regulation to prevent the introduction of insect species, and wood disease. For more information visit https://inspection.canada.ca/plant-health/forestry/don-t-move-firewood. Firewood may be purchased from the Camp Store.
Garbage and Recycling
Refuse and recycling containers are located throughout the park. Please bag and tie both recycling and garbage bags before placing in the bin – do not place loose items in the recycling container (Note: plastic bags, #3 or #6 plastics, Styrofoam, glass and aerosols are not recyclable) . Place loose aluminum cans in the ‘Can Corral’. Please no large or bulky trash items – we are not equipped to handle those.
Do not leave garbage outside your site as insects and animals both small and large will be attracted to it, creating safety issues (black bears and skunks are not uncommon here).
Hazardous waste items are prohibited in the park and in disposal bins.
The onsite dumpster is for staff use only. Disposal fees will be charged for any items illegally dumped.
General Park Rules
· Use main roads, and designated public paths to walk around the campground.
· Do not cut or deface trees or shrubs
· ATV’s and dirt bikes are not permitted
· Do not litter
· Be kind to your neighbour!
Laundry
Laundry facilities are provided at the rear of the Event building and are open 24 hours. Usage fee (honour system) is $8.00 plus HST per load, including wash and dry, and must be paid at the Camp Store. Use is at your own risk and we are not responsible for accidents or theft.
Laundry Clotheslines
Clotheslines are not permitted. A discreet drying rack for wet towels or small laundry items may be used within the confines of your site.
Parking
Parking for one vehicle is included in your reservation. We allow one vehicle per site, whether parked at your site or in the parking lot. Additional vehicles must have a vehicle permit (obtained from the camp store) and park in guest parking available beside the main building. Please do not park your vehicle, trailer, or boat in an adjacent site, even if it appears unoccupied.
Payment Types
Online bookings can be done with VISA or Mastercard. Payment can also be made at the camp store via debit, with a credit card, pre-paid VISA or MC, e-transfer, or cash.
Pet Policies
Ocean River RV Resort is pet friendly, but for the safety of your pet and other guests, your dog(s) must be leashed at all times. We offer a leash free fenced area behind the cabins, where your dog can get some energy out! Your pet must be supervised at all times while in the dog enclosure, and must be well socialized. Use of the dog park is at your own risk and responsibility. Please register your pet at the office, along with your contact information in case of emergency. We allow a maximum of 2 pets per site or cabin.
For the enjoyment of other guests, do not bring fido if he is a frequent barker, or aggressive and always pick up after your dog and dispose of waste.
Pets are not permitted in buildings, pool or playground area or on furnishings. Do not leave your pet unattended or permitted to bark excessively.
Pool & Playground
The pool area is open from 10am to 7pm daily (until dusk on hot days). There is no lifeguard on duty: you are responsible for keeping yourself and children in your care safe. The pool has a maximum depth of 5 feet and therefore diving is not permitted. For the safety of all, horseplay, and running is not permitted. Food is not permitted inside the pool enclosure, and beverages must be in plastic containers.
Children 12 and under are welcome to use the playground. Bullying in the pool or playground area will not be tolerated. Children throwing sand or stones, using profanity or littering will be asked to leave.
Quiet Time Policies
Quiet time is 11 pm to 8am. Noise infractions will be firmly enforced.
Event Hall / Pavillion Rental
Rental of space for group events can be done through the office and is arranged contractually.
Please speak to one of our staff for details.
Restrooms
For the comfort of all our guests, restrooms are open 24/7, apart from temporary closing for cleaning and sanitizing. We ask for your help in keeping the restrooms clean, and to advise staff should they need attention.
RV Washing
Spot washing of RVs is permitted with a bucket of water and sponge. Only environmentally friendly soaps are permitted. Hose washing is not permitted, as it can result in a mess and disturb your neighbors.
Rugs
Outdoor rugs are permitted, however if your stay is longer than one week, we ask that you take it up for a day to allow the grass to recover.
Safety and Emergencies
Contact information is required for all guests and visitors, in the case of emergency. This information remains confidential - we never give personal information to others.
If you need to call 911 for any reason, and time allows after you have spoken to the 911 operator, please call the office so on call staff can be prepared to escort the emergency personnel to your site.
Seasonal Campers
A site to call your own for the entire summer! A seasonal site provides you a cost effective summer home with use of all the amenities we offer. Please see one of our Rangers to arrange a site.
Smoking / Vaping
Smoking or vaping is not permitted inside any of the property buildings, in the pool enclosure, leash free dog park, or within 6 metres of the playground area. Please discard cigarette or cigar butts in a safe and clean manner.
Drugs are not permitted on the property and are cause for eviction.
Storage
In order to keep a tidy looking park, storage of items other than camp gear such as BBQ’s, or bicycles, is not permitted under or around your RV or picnic table (firewood excepted). Please store toys inside your RV or in an enclosed outdoor container.
Visitors
Visitors of a registered guest must register at the office, pay a fee ($5 per visitor – includes one vehicle), and receive a parking permit. Visitors may not bring pets or stay overnight. Ocean River RV Resort reserves the right to limit the number of people visiting a site. Visitors must depart by 11:00 pm AST. Registered guests are responsible for ensuring their visitors are properly registered and that all campground rules are followed.
No fee is charged for bistro or store patrons.
All visitors are to park in the designated parking area, beside the Main building, with their Vehicle Pass visible at all times.
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Ocean River RV Resort is committed to your safety and vacation enjoyment. Staff Rangers are onsite to ensure compliance of rules and regulations so that your stay may be free of concerns. Failure to comply with the terms and conditions may result in eviction from the property and / or damage penalties. No refunds will be given for eviction due to infractions.
Terms and Conditions outlined in this document may be updated from time to time and should not be considered an exclusive list of policies and regulations.
GENERAL WAIVER, RELEASE OF CLAIMS AND LIABILITY, and
ASSUMPTION OF RISK AND CONSENT TO MEDICAL TREATMENT
Please read this Waiver carefully, as it affects your future legal rights. Please provide your signature after reading. By signing below you, on behalf of yourself, those attending the premises with you, (including but not limited to your spouse or partner, minor child or ward), acknowledge, agree and represent that you have carefully read and fully understand this Waiver and agree to its terms.
When transmitted electronically, this Waiver is deemed to be signed if the box agreeing to the foregoing Terms and Conditions is checked.
1. As a guest at the campground, you recognize and acknowledge that there are hazards and risks in attending the Premises. The nature of a campground means that you may encounter tripping hazards, wildlife, be exposed to physical injury, falls, illnesses, or infections in the course of participating in the activities of the Campground or in activities which you choose to undertake, including but not limited to hiking or water activities. Not all such hazards or risks can be fully eliminated, and as a campground guest, you freely and voluntarily agree to assume the full risk and liability for any loss, damage, expense, injury (regardless of severity), including death, that you, your next of kin, including child/ward may sustain as a result of your participation in the activities of the Campground or in navigating any and all obstacles and any defects of the Premises, however they may arise, including, but not limited to, the actions or inactions of others (including but not limited to the Campground owners, officers, directors, managers, staff, volunteers or visitors).
2. You consent to medical care and transportation, initiated by Campground owners, officers, directors, managers, staff, volunteers or other medical professionals, as deemed appropriate, in order to obtain treatment in the event of injury to yourself or a child or ward in your care. You understand that this Waiver extends to any liability arising out of, or in any way connected with such medical treatment or transportation.
3. This Release Agreement shall be effective and binding upon your heirs, next of kin, executors, administrators, assigns and representatives.
4. Any litigation involving the parties to this Release Agreement shall be administered in the Province of New Brunswick.