Cancellation Policy
Campground Policy
We require 4 days’ notice prior to your arrival date to receive a full refund minus the booking fee. If it’s 3 days or less, you will forfeit a fee equal to a one-night stay plus the booking fee. Please monitor weather conditions 4+ days before your arrival date, as it does not waive the above policy. Long term stays (28+ days) policy stated below.
Cancel Reservation
Cancellations must be completed online. Open any of the confirmation emails from us; click the “Reservation Details” link and select the “Cancel Reservation” (3 dots or top right). You will receive TWO-TIME SENCITIVE EMAILS. FIRST EMAIL will confirm cancellation. SECOND EMAIL will verify refund and credit card information. YOU MUST complete this 2-STEP email process to successfully cancel your reservations.
Long-Term & Group Cancellations
Cancellation and/or change of any reservation that is 28 days or longer requires 15 days' notice prior to the arrival date to receive a full refund minus a $25 application fee and $5 booking fee. If cancelled 14 days or less prior to your arrival date, a $250.00 cancellation fee plus the nonrefundable $5 booking fee will be deducted from your deposit. We do not pro-rate monthly reservations.
Change Reservation
Click the following link to Change Request Form. Change Requests must be completed online using the form below. Policy requires 4 days notice prior to your arrival date to receive full credit of your reservation. If it’s 3 days or less, you will forfeit a fee equal to a one-night stay. If notice is received after the start of your reservation, in addition, you will forfeit every day missed until the form is received.
No-show Policy
No-show reservations will be charged for all missed days, date of notification, and the nonrefundable $5 booking fee. If you arrive after your check-in date, you still must follow our check-in policy of 1:00 PM on the day you arrive due to restricted lanes and traffic. No exceptions. We do not communicate by email/text.
Camp Credit
Any camp credit approved by management will expire after 1 year it was provided. No exceptions. Please be sure to contact the office directly to utilize this credit for new reservations.
Weather Guarantee by Sensible Weather
If you purchased this guarantee during the reservation process. Sensible Weather will check the weather forecast each day of your stay and will reimburse you up to the daily rate when the official NOAA day-of forecast says it will rain for 1 or more hour between 8 AM and 8PM. Weather Guarantee cancellation requests can be sent to support@sensibleweather.com. or call (424) 367-1964. You are agreeing to the Weather Guarantee Terms & Conditions and Privacy Policy by adding to your trip. Sensible will only use your contact information for notifications related to weather on your trip.