Cancellation Policy
How To Cancel Reservation (must complete online)
Cancellations must be completed online to avoid additional fees. Open any of the confirmation emails from us; click the “Reservation Details” link and select the “Cancel Reservation” (3 dots or top right). YOU WILL THEN RECEIVE TWO TIME SENCITIVE EMAILS. FIRST EMAIL will confirm cancellation. SECOND EMAIL will verify refund and credit card information. YOU MUST complete this 2-STEP email process to successfully cancel your reservations. POLICY: We require 4 days’ notice prior to your arrival date to receive a full refund minus the booking fee. If it’s 3 days or less, you will forfeit a fee equal to a one-night stay plus the booking fee. Please monitor weather conditions 4+ days before your arrival date, as it does not waive the above policy. If you purchased the Weather Guarantee, see policy above. Long term stays (28+ days) policy stated below.
How To Change Reservation (must complete online)
Open any of the confirmation emails from us; click the “Reservation Details” link and select the “Change Reservation” (3 dots or top right) or submit a change request online. You can also utilize the change form to request extra days. Policy requires 4 days’ notice prior to your arrival date to receive a full refund minus the booking fee. If it’s 3 days’ or less, you will forfeit a fee equal to a one-night stay, or days missed until this form is received, and your booking fee. This includes shortening your stay after your arrival date. If you purchased the Weather Guarantee (policy below), please review the policy and procedure below. Campground do not communicate by email, text and do not have voicemail. Long term stays (28+ days) policy stated below.
Weather Guarantee by Sensible Weather
If you prurchased this guarantee during the resrrvaiton process. Sensible Weather will check the weather forecast each day of your stay and will reimburse you up to the daily rate when the official NOAA day-of forecast says it will rain for 1 or more hour between 8 AM and 8PM. Weather Guarantee cancellation requests can be sent to support@sensibleweather.com. or call (424) 367-1964. You are agreeing to the Weather Guarantee Terms & Conditions and Privacy Policy by adding to your trip. Sensible will only use your contact information for notifications related to weather on your trip.
No-show Policy
No-show reservations will be charged for all missed days, date of notification, and the nonrefundable $5 booking fee. If you arrive after your check-in date, you still must follow our check-in policy of 1:00 PM on the day you arrive due to restricted lanes and traffic. No exceptions. We do not communicate by email/text.
Long-Term Cancellations
Cancellation and/or change of any reservation that is 28 days or longer requires 15 days' notice prior to the arrival date to receive a full refund minus a $25 administrative fee and the nonrefundable $5 booking fee. If cancelled 14 days or less prior to your arrival date, a $250.00 cancellation fee plus the nonrefundable $5 booking fee will be deducted from your deposit. We do not pro-rate monthly reservations.