Cancellation Policy

Cancellation Policy:

  • Requests for cancellation must be received no less that (15) fifteen days prior to your scheduled arrival date in order to receive a full refund (please see Refund Policy).
  • Reservations must be cancelled by phone during office hours at (315) 365-3000. Office hours are Monday-Saturday 10am-8pm EST, and Sundays from 8am-6pm EST.