Refund Policy

Requests for cancellation/refunds must be received no less that (15) fifteen days prior to your scheduled arrival date in order to receive a full refund .Reservations must be cancelled by phone during office hours at (315) 365-3000. 

Campground Office Hours:

  • Monday - Wednesday: 10:00am-6:00pm
  • Thursday - Friday: 10:00am - 8:00pm
  • Saturday: 9:00am-8:00pm
  • Sunday: 9:00am-5:00pm

 

Refunds will be issued back in the same form it was originally paid. All credit/debit card transactions will be processed back to the original credit/debit card used. No exceptions. 

 

Our Refund Policy:

  • 15 days or more prior to your scheduled arrival - 100% Refund
  • 8-14 days prior to your scheduled arrival - 50% Refund.
  • 0-7 days prior to your scheduled arrival - No Refund.

 

Refunds will not be given for:

  • No shows.
  • Early departures.
  • Holiday weekends.
  • Inclement weather.
  • If you are asked to leave the campground.

 

Rescheduling Policy:​​

We understand that schedules change, and happy to accommodate rescheduling under the following guidelines:

Rescheduling RV/Tent Reservations:

  • 15 days or more prior to your scheduled arrival - Can be rescheduled without a rebooking fee.
  • 0-14 days prior to your arrival - Will be subject to a 10% rebooking fee.  Your "rescheduled" reservation will not be eligible for a refund if cancelled. 

Rescheduling Cottage/Cabin Reservations:

  • 15 days or more prior to your scheduled arrival - Can be rescheduled without a rebooking fee.
  • 8-14 days prior to your scheduled arrival - Subject to a 10% rebooking fee.  Your "rescheduled" reservation will not be eligible for a refund if cancelled.  
  • 0-7 days prior to your scheduled arrival - Cannot be rescheduled. Reservation will be forfeited with no refund.