Refund Policy

Requests for cancellation/refunds must be received no less that (15) fifteen days prior to your scheduled arrival date in order to receive a full refund .Reservations must be cancelled by phone during office hours at (315) 365-3000. Office hours are Monday-Saturday 10am-8pm EST, and Sundays from 8am-6pm EST.

 

Refunds will be issued back in the same form it was originally paid. All credit/debit card transactions will be processed back to the original credit/debit card used. No exceptions. 

 

Our Refund Policy:

  • 15 days or more prior to your scheduled arrival - 100% Refund
  • 8-14 days prior to your scheduled arrival - 50% Refund.
  • 0-7 days prior to your scheduled arrival - No Refund.

 

Refunds will not be given for:

  • No shows.
  • Early departures.
  • Holiday weekends.
  • Inclement weather.
  • If you are asked to leave the campground.