Requests for cancellation/refunds must be received no less that (15) fifteen days prior to your scheduled arrival date in order to receive a full refund .Reservations must be cancelled by phone during office hours at (315) 365-3000. Office hours are Monday-Saturday 10am-8pm EST, and Sundays from 8am-6pm EST.
Refunds will be issued back in the same form it was originally paid. All credit/debit card transactions will be processed back to the original credit/debit card used. No exceptions.
Our Refund Policy:
- 15 days or more prior to your scheduled arrival - 100% Refund
- 8-14 days prior to your scheduled arrival - 50% Refund.
- 0-7 days prior to your scheduled arrival - No Refund.
Refunds will not be given for:
- No shows.
- Early departures.
- Holiday weekends.
- Inclement weather.
- If you are asked to leave the campground.