Terms of Service
Resort Rules and Regulations
River Sands RV Resort (the “Resort”) has adopted the following Rules and Regulations to protect the rights and property of all parties and to ensure fairness to all tenants. All tenants, occupants, guests, and visitors must comply with these Rules and Regulations. Report any concerns to the guest services office at 928-255-5208.
RV Site Check-in time is 2 pm.
Cabin Rental Check-in time is 4 pm.
If early check-in is available, there is an additional $25 fee.
Check-out time is 11 am. If a late check-out is available, there is an additional $25 fee.
Any check out after 4 pm will be charged one night's room and tax. There are no refunds issued for early departures. The Resort will not issue refunds for service disruptions, inclement weather, or other circumstances that are beyond personnel’s ability to control.
Contact Guest Services at 928-255-5208 to check late departure/early arrival availability. Extended times will be based on occupancy and availability.
Reservations- A reservation can be booked for up to 5 months. If a guest would like to extend the stay, an additional reservation will need to be made by the guest.
Method of Payment: A method of payment is required to be on file for all reservations. For monthly reservations, the credit card on file will be charged the full amount on the due date. Payments will be set as automatic payments (auto-pay). Any exceptions to autopay must be approved in advance by management. To change the method of payment, please contact Guest Services a minimum of 2 days prior to the due date.
Late Payments: Reservations are due on the 1st day of the billing cycle. The resort allows a 2-day grace period. On the 3rd day, the ejection process will begin.
User Credits: Any balance left on a guest’s account reflected as a “User Credit” will expire in 6 months. User credit must be applied toward a future stay/store purchase/activity. “User credit” does not have a monetary value and cannot be redeemed for cash or be refunded to a credit card.
Site Occupancy: Only one (1) RV is permitted per site and up to two (2) passenger vehicles are permitted per site. There is a maximum occupancy limit of six (6) persons per site. All vehicles must fit within the site and not encroach on common areas or the roads.
Speed limit/Vehicles: The speed limit in the Resort is 10 mph. This speed limit is enforced for all motorized vehicle types including cars, RVs, scooters, ATVs, golf carts, etc. Vehicle speed limits must be observed. All vehicles must have a visible parking pass. Anyone operating a motorized vehicle or golf cart must have a valid Driver’s License. Vehicles must be operated in a safe, courteous, and cautious manner at all times. Pedestrians, electric carts, and bicycles shall be granted the right-of-way. Tenants, occupants, guests, and visitors must obey all posted traffic control signs (i.e., stop signs, no parking signs, speed limit signs, etc.). The Resort may prohibit any vehicle which, in the sole discretion of Resort Management, emits excessive noise. Operating any vehicle in the Resort under the influence of drugs or alcohol is cause for immediate ejection from the Resort.
Site Changes: Resort assigns specific sites based on availability. If a specific site is preferred, a site lock fee of $40 can be placed on the reservation. Otherwise, a site will be assigned based on the site type preference. Any moves must be completed by Guest Services. If the locked site requested is unavailable it may be necessary for Management to relocate the tenant to an equal or upgraded site. In the event of this circumstance, the lock fee will be refunded to the tenant.
Quiet time: 10 pm to 8 am - All buildings including, Store, Clubhouse, and Pool Areas are closed during these hours. Loud parties, excessive volume of radios, televisions, or musical instruments, or any other excessive noise, will not be allowed at any time. Guests must not disturb the quiet enjoyment of the Resort by others.
Generators: Full electric hookups are provided by the Resort, therefore the long-term use of a generator is not permitted. If you need run your generator for general upkeep, Guests can do so during non-quiet time hours for up to 45 minutes.
Private Business/Soliciting: The Resort, its name, and/or its address must not be used for the purpose of advertisements of any kind or for the sale of merchandise. No private business may be conducted in the Resort by anyone. No door-to-door solicitations of any kind is permitted. A solicitation by one tenant without prior invitation of another tenant is prohibited by this rule. If solicited in the Resort, please contact Management.
Special Rules/Facilities: Special rules pertaining to the pool, clubhouse, laundry room, and other Resort equipment and facilities are posted at those locations. Those special rules constitute a part of these Rules and Regulations, and violation of them will be treated as a violation of these Rules and Regulations. Resort management has the right to eject without notice any person from any Resort facility who is unauthorized, creates a disturbance, causes a nuisance or damage, or in any way interferes with the operation of the Resort or its facilities.
Trespassing: Resort Management has the right to prevent access to the Resort and to remove anyone other than approved Tenant and Visitors who Management deems objectionable. Objectionable persons include (but are not limited to) persons engaged or previously engaged in criminal activity in the Resort; persons who have previously materially violated Resort rules or have been disruptive in the Resort, and/or people who were previously ejected from the Resort for any reason. Resort management reserves the right to trespass from the Resort anyone who is not an approved Tenant or occupant.
Campfires/Fires/Fireworks: Fire Pits must be professionally designed for use for that purpose, must be raised off the ground, and must have a screened cover. Man-made firepits are prohibited. See Guest Services for current information on fire restrictions. “No burn” days or other burning restrictions must be observed. Fireworks are prohibited. Lighting of any fireworks in the Resort is prohibited and will result in immediate ejection.
Firearms: Firearms may not be worn in the Resort or openly displayed except by sworn law enforcement personnel at any time except as provided below (restrictions not applicable to sworn law enforcement personnel). Violation of any of these firearms restrictions by any guest or visitor shall constitute a material and irreparable breach and shall be cause for immediate termination of tenancy. Guests and visitors:
A. May carry a firearm in personal vehicles and may store a firearm in a locked vehicle while in the Resort, as long as any such firearm is not visible from outside the vehicle.
B. May have a firearm that is kept secured within the RV or unit, but the RV or unit must be kept locked.
C. May carry a firearm between vehicles and the RV in a box, holster, or other device that does not display the firearm to others.
D. Except when transporting a firearm directly between a vehicle and the RV or other unit, may not carry a firearm in a public or common area of the Resort.
E. No firearms are permitted in the Guest Services Office at any time.
F. May not brandish or display a firearm in any common or public area of the Resort.
G. May not threaten other Guests, occupants, visitors, or staff with a firearm, whether the firearm is displayed or not.
H. May not unlawfully discharge a firearm anywhere in the Resort for any reason at all.
I. May not leave a firearm in an unlocked vehicle or RV at the Resort.
J. May not leave a firearm in a locked vehicle or RV if the firearm is visible from outside the vehicle or RV.
Pool and Spa Area:
Hours are 8am-10pm. The Resort reserves the right to close the pool area for maintenance, training, weather and/or other Management purposes. Rules regarding use of the swimming pool area are posted in the pool area and must be observed.
Glassware, food, and pets are not allowed in the pool area. Service or assistive animals may enter the pool area but must be attended to by their owner.
All use of the pool area is at the user’s own risk. The Resort assumes no responsibility or liability for physical problems or personal injury connected with the use of the pool. It is strongly recommended that no person use the swimming pool unless accompanied by at least one other person.
All persons must wear a swimsuit in the pool. Street clothes are not permitted in the pool and spas. Nudity is strictly prohibited at the pool area and in all the Resort’s common areas.
Anyone who is incontinent must wear a swim diaper or rubber pants designed for pool use. Intentional urination and/or defecation in the pool is prohibited.
Swimmers may not use any objects in the pool that may leave rust stains or damage the filter pumps.
No running, horseplay, or unsafe activity of any kind is allowed in or around the pools. Jumping or diving into the pool is prohibited.
Each person using the pool must respect the rights of others. Any person who is a substantial annoyance to others using the pool may be required to leave the pool area.
No person who does not know how to swim may use the pool unless accompanied by at least one person who knows how to swim and who can assist a non-swimmer in the event of an emergency. All people using the pool are requested not to swim alone under any circumstances as no lifeguards are on duty.
NO LIFEGUARD IS ON DUTY IN THE POOL AREA. SWIM AT YOUR OWN RISK.
Inexperienced swimmers must be accompanied by experienced swimmers while using the pools and spa.
Resort Management reserves the right to revoke permission to use the pool area for non-compliance with these pool rules.
Pets/Animals: A maximum of 3 pets per site are permitted and must be noted on each reservation. Noisy or aggressive pets are not allowed in the Resort. Barking, growling, snarling, crying, howling, and such other noises that disturb others are cause for revoking permission to keep a pet. Aggressive or vicious behavior is cause for revoking permission to keep a pet.
When outside of the RV or other unit, pets must be on a six foot or less leash. A small temporary enclosure (not to exceed 4ft x 8ft) on each site is allowed so long as the pet(s) is attended. Pets may not be left unattended on the site or anywhere in the Resort. Tethering a pet to common area or on RV site is not allowed. Pets are not allowed to enter any occupied or vacant sites.
Pet waste receptacles are located throughout the Resort. Pet waste must immediately be cleaned up and properly disposed of.
Only service animals and assistive animals are allowed in the Resort Clubhouse, Laundry, and Bathhouse buildings.
Tenants must have proof of their pet’s vaccinations available. Each tenant must comply with all applicable state, city, and county requirements with respect to licensing, vaccinations, and leash laws.
Feeding and/or watering of stray and/or wild animals, including but not limited to cats, is prohibited. Breeding animals is prohibited.
Exceptions to these pet restrictions will be made pursuant to the ADA and fair housing laws.
Dog Park: The enclosed dog park is open during daylight hours. All posted policies must be adhered to when using the dog park.
Trash: Place all garbage in designated dumpsters. The locations are indicated on the resort map. All trash must be bagged and tied/sealed before being placed in the dumpster. All boxes must be broken down. Tenants may not dispose of business or commercial trash in the Resort. Do not enter any garbage containers to remove any refuse. Dumping large items such as furniture, mattresses, appliances, large landscape trimmings, etc. is prohibited. These items may not be placed in/or next to the Resort dumpsters. Tenants will be charged a removal and disposal fee for large items left in the dumpster or surrounding area.
Site Tidiness/Modifications: Sites must be kept in an orderly and tidy fashion. The site, RV/other unit, and any improvements or items thereon must reflect a clean, attractive, and well-kept appearance. Bicycles, scooters, other personal transportation devices as well as toys must be neatly organized. Sleeping tents, clotheslines, vehicle washing, patio misters, and maintenance/repairs to any items are not allowed. No personal property accumulation is permitted around the unit. Personal property includes but is not limited to, overstuffed or indoor-type furniture, appliances, ironing boards, brooms, mops, tools, toys, gardening equipment, debris, refuse/trash, firewood, shelving, tarps, or other such items that are unsightly. Sites must be kept clean and maintained free of oil drippings, grease, other debris, and kept in good repair/condition. Aluminum foil, cardboard, plywood, or similar materials are not permitted in the windows or doors of the RV or glamping units.
Trampolines, swimming pools, and/or spas are prohibited on individual sites.
All improvements, modifications, and/or alterations to the site require prior written approval of Resort Management. Any digging must have prior approval of Resort Management. If approval is received, any work performed must be consistent with what was approved and in compliance with all applicable laws and codes.
Storage: Open storage of anything beneath, behind, or on the outside of the RV is prohibited. This includes, but is not limited to, storage of boxes, tires, trunks, wood, pipe, bottles, tools, mops, ladders, paint cans, or any other item which is unsightly in appearance.
Only one (1) outdoor patio table with up to six (6) chairs, approved for use by Resort Management.
Outdoor grills must be in good condition and well maintained
Bicycle storage must be neat and organized.
Two (2) 27gal plastic storage totes may be used to store items underneath an RV.
Sunshades, Windscreen, Privacy Screens, Awnings, and Pop Ups: Must have Resort Management approval and conform to all ordinances. All anchors must be removed upon vacating the RV Site. Pop-up canopies or Clam Tent must be taken down when not in use and never used as storage. Other tents are not allowed. Roll-up aluminum wind screens or privacy enclosures are not to be used for storage of any items not otherwise permitted outside the RV. Awnings must be retracted if tenant is off-property or away from the RV.
Flags and Flagpoles: Tenant shall not display an excessive number of flags to not cause a nuisance to other Tenants in the Resort. Flags shall not exceed thirty-six inches by sixty inches. No permanent flagpoles are permitted. Flags shall not display vulgar or profane language.
Exterior Lighting: Any light bulb used on the exterior of an RV may only be a maximum of sixty watts or LED 6-8 and must be aimed only at portions of the RV Site. Decorations and/or lights used on the outside of the RV must be UL approved and are subject to Resort Management’s approval. Any outside lights on a rig must be turned off during quiet hours.
Repairs: Repairs to RVs and vehicles must be approved in advance by the Resort Manager.
RV and Vehicle Washing: Personal washing of vehicles and RVs within the Resort is not permitted.
Electrical Use: Tenants are responsible for understanding how many amps the RV is using. Amp usage over the provided outlet’s capacity can trip breakers. Please notify the office so that they can notify maintenance if there are any electrical issues. Tenants are not permitted to diagnose electrical pedestals per insurance and safety specifications. Even if the tenant is an electrician, terms prohibit working on pedestals.
Satellites/Solar Panels: Satellites and solar panels are permitted if contained within the RV Site.
Riverfront: Golf Carts and Motorized Vehicles are not allowed on the walking paths or riverfront area. Parking is available at the Clubhouse. Drones may be flown by the riverfront, but not above any RV/Lodging sites or Resort buildings without Resort Management approval. There is no lifeguard at the riverfront. Use of the riverfront area is at the user’s own and sole risk. Use caution when walking by or going near the riverfront. It is strongly suggested that anyone using the riverfront area be accompanied by another person who is capable of assisting in the event of an emergency.
Pond: Swimming is not permitted in the pond. Barbless fishing is permitted as catch and release only.
Riverfront: Golf Carts and Motorized Vehicles are not allowed on the walking paths or riverfront area. Parking is available at the Clubhouse. Drones may be flown down by the riverfront only, but not above any RV/Cabin sites or Resort buildings without Resort management approval. There is no lifeguard at the riverfront. Use of the riverfront area is at the user’s own and sole risk. Use caution when walking by or going near the riverfront. It is strongly suggested that anyone using the riverfront area be accompanied by another person who is capable of assisting in the event of an emergency.
Pond: Swimming and fishing is not permitted in the pond.
Visitors: Visitors to your site must go to the Guest Services Office to check in and obtain a required parking pass. You may not exceed eight (8) people per site at any time. Visitors or guests are the responsibility of the Resort Guest inviting the guest or visitor, and each guest or visitor shall be subject to these Rules and Regulations. Guests and visitors using the Resort facilities must be accompanied by a registered Resort Guest. Guests and visitors are not permitted to bring pets into the Resort Clubhouse, Laundry or Bathhouse (exceptions are made pursuant to the ADA and fair housing laws as applicable).
Mail Service/Notices: We offer limited mail service at the Resort. You can obtain mail service at The UPS Store or through USPS. Inquire at Guest Services. Notices from the Resort to Guest will be served at the address that Guest provides upon registration and/or by hand delivery. If Guest desires to use a different address for the delivery of notices, Guest must so advise Resort management in writing. It is strongly advised not to forward your mail to the Resort as it is a business address and not residential.
Sewer/Utilities: Ground disposal of grey or black water is prohibited. Connections must be tight with a collar or donut at the sewer outlet. No formaldehyde. Guests may not alter, connect, disconnect, or repair any Resort or utility company utility service. Guests are solely responsible for service connections and related problems between the outlet provided by the Resort or the utility and Guest’s unit/RV. If a Guest plans to do any digging on the site, the Guest must first obtain Resort management’s prior written approval so that the placement of utility lines or pipes can be blue staked. A sewer hose outlet elbow is required and a water pressure regulator is strongly recommended – both are available for purchase in the Resort Store.
General Conduct: Guests are responsible for their own conduct and for that of their guests, visitors, occupants, and invitees. Guests and their occupants, guests, visitors, and invitees must conduct themselves in a reasonable and respectful manner at all times in the Resort. Offensive or inappropriate conduct towards anyone, and/or harassment of anyone, including but not limited to other Guests, occupants, guests, visitors, invitees, or Resort management, employees, or staff, will not be tolerated and is grounds for termination of residency. Guests, their occupants, guests, visitors, and invitees may not yell, curse at, or behave inappropriately towards Resort management or staff. Guests and their occupants, guests, visitors, and invitees must not interfere with the management or operation of the Resort.
Children: River Sands RV Resort is a family friendly resort. However parents/guardians are responsible for minors. Children under 16 must be supervised by an adult at all times.
Rule violations, conduct that disrupts other guests, or behavior that does not promote a family-friendly atmosphere can be grounds for ejection from the Resort without refund. There are no refunds issued for early departures. Additionally, the Resort will not issue refunds for service disruptions, inclement weather, or other circumstance that are beyond personnel’s ability to control.
Vacation Rental Policies:
Check-in: Units are inspected prior to your arrival. If there are any damages or maintenance issues that are not noted on the inspection report in the unit, you must notify Guest Services immediately. The renter agrees to pay for damages to the property, furniture, or inventory that were not pre-existing. Damages for which I will be responsible include, but are not limited to: lost key(s), broken/lost TV/DVD/AC remote controls, broken items, discharged fire extinguishers (if not used for a fire), damaged/dented/bent appliances, furniture, cabinetry or dishes, writing on walls or bedding, and ripped or torn mattresses or covers.
Check-out: There is a Check-Out Checklist located in your Vacation Rental. Please follow the Check-Out procedures. At departure, the rental unit is to be left in a reasonably clean condition (broom swept), garbage is to be removed from the rental unit and placed in an outside dumpster, all kitchens and kitchenettes are to be left clean, all dishes are to be washed and put away, and the microwave, fridge, stove and countertops are to be wiped clean; otherwise, Resort Management may charge my credit card with an additional cleaning fee.
Cleaning Services: We do not provide daily cleaning service for our Vacation Rentals. We may be able to accommodate you with additional cleaning service for an additional fee. Please contact Guest Services at 928-567-7126 to inquire. All rental units are stocked with general cleaning supplies, and there is a coin laundry located on site for your convenience.
Pets: There are pet friendly units available for your convenience. Your pet must be listed on your reservation and requires an additional $75 fee.
No Smoking: Smoking is not permitted in Vacation Rentals. An additional $200 cleaning fee will be assessed if there is any indication of smoking in the unit, including smells.
Site Occupancy: One vehicle per Vacation Rental. Additional vehicle or ATV/OHV may be arranged through the Guest Services Office and may require an additional fee. Occupancy is limited to the number listed in the reservation. Exceeding the Vacation Rental occupancy will result in additional charges, or eviction without refund at the resort’s discretion.
The Premises are privately owned and CRR RESERVES THE RIGHT TO REFUSE SERVICE to anyone for any reason except for those prohibited by law. Resort Management reserves the right to require any person or party it deems necessary, to leave the Resort based on violations of Resort Rules or behavior management deems inappropriate or disturbing to others. Harassment or mistreatment of our staff or other guests, including but not limited to, racist comments or hate speech, will not be tolerated under any circumstances.
On behalf of each person in my party, I grant CRR and its affiliated entities and promotional partners the right to include any photographic, video and other visual portrayals of each person in my party in any medium and for any purpose.