Cancellation Policy

Reservation Cancellation Policy:

  • For Cabin Reservations: Reservations cancelled 15 days or more before your arrival date will be charged a $20.00 processing fee, deducted from your deposit, any remaining balance will be refunded.  Reservations cancelled 14 days or less before your arrival date, the credit card on file will be charged for the full amount of your reservation, less your deposit.
  • For RV or Tent Reservations: Reservations cancelled more than 48 hours before noon on your date of arrival will be charged a $20.00 processing fee, deducted from your deposit and any remaining balance will be refunded.    Reservations cancelled less than 48 hours before noon on your date of arrival, the credit card on file will be charged for the full amount of your reservation, less your deposit.
  • To Cancel or to make changes:  Please email us at: info@steensresort.com.  We will need 1) your reservation number, 2) the change you need to make or 3) your cancelation request.  Once it has been processed we will email a confirmation of the change or cancelation.