Sun Outdoors Pigeon Forge

Terms of Service

Your Site # is subject to change prior to arrival, unless a site lock fee was paid during the time of booking. 

By accepting this reservation, Guest hereby waives, releases and discharges and covenants not to sue Sun Communities for all claims and liability for personal injury, accidents, property damage, any other claim arising out of or in connection with Guests’ use of the Rental/Property. Further, Guest agrees to defend, indemnify and hold harmless Sun Communities from all losses, claims, expenses and demands, including attorneys’ fees, that Sun Communities may incur arising out of or in connection with Guests’ use of the Rental/Property. Guest further agrees to be responsible and liable for the actions and safety of every person in their group. Sun Communities reserves the right to remove any renter, occupant or guest who is subject to a lifetime registration requirement under a State sexual offender registration program.

If applicable, a daily $10 USD resort fee is added to each reservation. Fee includes Wi-Fi, basic cable, activities, access to onsite facilities and more. Amenities may vary by location.Sun does not guarantee that amenities will be available to guests at all times. Certain amenities are subject to seasonal closures, closure for repair, maintenance, or other purposes, or may not have capacity to accommodate all guests at the desired time of use.

CHECK-IN & CHECK-OUT

      RV Sites

  • Check-in Time: 2 p.m.
  • Check-Out Time: 11 a.m.

      Vacation/Cottage Rentals

  • Check-in Time: 3 p.m
  • Check-Out Time: 11 a.m

TENTS ARE NOT PERMITTED

Early check-in may be available for $30; contact the resort office the morning of your arrival for availability. Late check-outs may be available for $30; check with the resort office on your day of departure for availability. Any guests that have not shown up 24 hours after their check-in time, and have not made prior arrangements with the resort staff, will be considered a no-show reservation and forfeit their deposit.

SITE LOCATIONS & ACCOMMODATIONS

All site numbers are subject to change prior to arrival unless a site lock fee was paid with your reservation. All RV types are permitted unless prevented by specific site constraints. No parking in sites backwards. No exceptions.

Deluxe Cottage and Premier Cottage Information:

As part of our sustainable practices, we kindly request your cooperation in maintaining your towels during your stay. Clean towels will provided at the beginning of your stay. We have provided convenient laundering facilities for your use. Please understand that our front desk does not offer towel replacement on a daily basis.

Your understanding and participation in this initiative are greatly appreciated. By adopting such measures, we collectively contribute to a more eco-friendly environment. If you have any questions or need guidance on our facilities, please don't hesitate to reach out to our dedicated staff at the front desk.

PERMITTED OCCUPANTS

All reservations have a maximum of 6 guests unless otherwise stated. Rates are based on the maximum occupancy of the site. The individual reserving the site must be a minimum of 18 years of age.

GUESTS

Campers are responsible for their guests and visitors. Each guest and visitor must register at the welcome center and pay the guest fee, which is $10 per person, per day. Guests may stay overnight following their day access.

AMENITIES & FACILITIES

Please remember that all amenities are on a seasonal and weather dependent schedule that may have limited hours during the spring and fall. We reserve the right to close any facilities at our discretion without prior notice. Please refer to posted rules and regulations throughout the property for additional information on our amenities. Specific locations require guests to display their property-issued wristband at all times while on site, as well as for access to amenities.

GENERAL RULES

QUIET HOURS

Our quiet time is from 11 p.m. - 8 a.m. daily, but please be courteous to your fellow guests during all hours of the day. During quiet hours, there is no loud taking, loud radios, loud televisions, or other loud noises allowed. The use of generators is also prohibited. We do enforce a curfew - anyone under 18 years of age may not leave their site or rental after 11 p.m. unless it is to and from restroom facilities accompanied by an adult.

RESPECT YOUR NEIGHBOR

Please be considerate of your neighbors' privacy and space. Do not walk on, or pass through, the site of another guest. Respect our local culture, wildlife, and other guests. Please be mindful of our local bylaws and conservation of resources. Refrain from any inappropriate language and actions with respect to race, religion, sexual orientation, and politics. The presence of any controversial language, actions, visuals, or symbols that may be deemed offensive or inappropriate (e.g., confederate flag, swastika, racial slurs, etc.) will not be permitted on our property

SMOKING & ALCOHOL

There is no smoking allowed in vacation or cottage rentals, restroom and shower facilities, indoor facilities, common areas, or any outdoor amenities. Smoking is allowed on your own site as long as it is done so in a way that will not directly or indirectly impact the experience of other guests. Alcohol is permitted by legal drinking age adults at your site or rental, as well as throughout the resort if concealed. Alcohol must be consumed in a responsible manner. Illegal drugs are strictly prohibited.

PICNIC TABLES & FIRE PITS

Each site is provided one picnic table, as well as one fire pit if allowed by local regulations. Please do not burn or leave trash in fire pits, and please do not move fire pits without permission from the staff. All fires must be contained to the pit/ring, and campfires are permitted from 8 a.m. to midnight. Never leave a fire unattended. County bans may occur and will be posted at the office.

PETS

We are a pet-friendly resort, but pets must be walked on a leash, may not disturb other guests, and must be cleaned up after by owners. There is a maximum of two per pets per reservation with a $50 nonrefundable fee per reservation for any pet in a vacation or cottage rental. Pets are the responsibility of the owner. Management reserves the right to restrict disruptive or aggressive pets. All pets must also be up to date on vaccines, and copies of pet vaccine records must be available upon request. Upon check-in, please notify the office of your pets if you have not already added them to your reservation during the booking process.

GARBAGE & RECYCLING

Any garbage and recycling are to be put in the designated areas, garbage bins, and recycling receptacles located on the resort map at locations that offer these services.

SEWER HOOKUP

All sewer hoses must be undamaged, and sewer connections must be tight. Replacement sewer hoses and sewer donuts can be purchased at the welcome center. No parking on site backwards. Sewer hookups must be on adjacent side to the RV hook up. No exceptions.

WASTE WATER

The discharge of any waste water (septic or grey water) is strictly prohibited. Violators will be subject to a fine and possible eviction from the property. Formaldehyde products are not permitted.

PARKING & RESORT ROADS

Two vehicles are included with each reservation. Additional vehicles are $10 per day and subject to availability of parking in designated areas. All vehicles must have a parking pass from the office upon check-in. Please ensure your guest tag is visible at all times with your proper departure date. Towing is enforced. All guests must stay within resort property boundaries. No trespassing on neighboring land is permitted. No parking in sites backwards. No exceptions. 

SPEED LIMIT

Please obey posted speed limits on property. Failure to obey speed limits may result in removal from the property without a refund.

TRANSPORTATION

Non-motorized skateboards, scooters, roller blades, and roller skates are permitted to be utilized as long as they are done so in a safe and quiet manner. Motorized items such as drones, motorbikes, hover boards and similar motorized recreational items are prohibited. UTVs, ATVs, and large terrain vehicles are prohibited excepts when connecting to adjacent trails, which are only available at select locations.

GUEST-OWNED GOLF CARTS

Guests shall comply with all of the following rules governing the use of guest-owned golf carts:

  1. Golf Cart permits are $10.00 per day and can be purchased at the Welcome Center upon Check in.  Please ensure your permit is visible at all times.
  2. Each guest owning a golf cart is solely responsible for ensuring that all operators of the golf cart are a minimum of 16 years of age and possess a valid driver's license (moped licenses, learning permits, etc. are not acceptable).
  3. Guest-owned golf carts must have their lights (if equipped) turned on at all times while in operation after sunset.
  4. Guest-owned golf carts shall not be operated during quiet hours from 11 p.m. to 8 a.m.
  5. Guest-owned golf carts must be operated properly. Horseplay, racing or other misuse of guest-owned golf carts will not be tolerated. Guest-owned golf carts are to be operated on blacktop or gravel roadways only. No driving through RV sites or other restricted areas. OPERATION OF GUEST-OWNED GOLF CARTS WHILE CONSUMING OR UNDER THE INFLUENCE OF ALCOHOL, MARIJUANA OR ILLICIT DRUGS IS STRICTLY PROHIBITED.
  6. A guest-owned golf cart's maximum seating capacity must never be exceeded. Operators and passengers of a guest-owned golf cart must be seated at all times while the golf cart is in motion.

BIKES

Don't forget your bike helmet. In addition to following local regulations, we recommend that all riders wear a helmet while riding a bicycle. Bike riders must obey the same rules of the road as a motor vehicle. When operating a bike after sunset, you must have a light on both the front and back of the bike. These lights may be purchased from the welcome center or store.

FIREWORKS

The use of fireworks, including sparklers and explosives of any kind, are not permitted under any circumstances. Anyone caught with fireworks may be asked to leave the premises without a refund.

RESERVATION PAYMENT POLICY

All reservations for less than 30 nights require a deposit of two nights or half of your stay, whichever is greater. All reservations for 30 nights or longer require a deposit of $500. Deposits are refundable only in accordance with the Cancellation Policy below. The full balance of the reservation will be due and payable upon arrival. A valid credit card is required to be on file for all reservations, which Sun Outdoors has the right to charge for any unpaid amounts owed by the guest, or for such other amounts that are the responsibility of the guest (including, without limitation, property damage caused by a guest), in accordance with applicable law. Personal checks are not accepted at check-in.

Cancellation Policy

Nightly or Weekly Stays: No refunds on or after arrival. Cancellations made at least 14 days in advance will be refunded in the form in which it was paid, but are subject to a $20.00 cancellation fee. Deposit will be forfeited for all reservations cancelled less than 14 days prior to your arrival date.

Monthly Stays or Rally Attendees: No refunds on or after arrival. Cancellations made at least 45 days in advance will be refunded in the form in which it was paid, but  are subject to a $20.00 cancellation fee. Deposit will be forfeited for all reservations cancelled less than 45 days prior to your arrival date.