Refund Policy

Refunds are prohibited for weather conditions, voluntary departure, acts of nature, or evictions. Any refund processed will be refunded in the same form that it was originally paid or an Outpost reservation credit can be issued towards a future stay to be used within one year of cancellation date reservation credit was issued.  An Outpost Credit can only be redeemed within one year of cancellation date and can only be applied toward your site or cabin/lodge rental. All refunds processed via credit/debit card will be processed back to the original credit/debit card used, no exceptions.

Please understand that we cannot be held responsible for weather, illness, work schedules, or other situations outside of our control and therefore, we enforce our cancellation policy regardless of circumstances. For these reasons we strongly recommend travelers insurance.  For more information look at the plans offered by Allianz Travel Insurance www.allianztravelinsurance.com (we have no affiliation with this group and encourage you to research your own options).

Cancellation Policy:

In the unlikely event that you must cancel or transfer dates, please see the applicable policy below and then call 304.860.9121 to initiate the cancellation. Our cancellation policy varies depending on the timing of your cancellation notice in advance of the arrival date. Number of days for below purpose is counted with the arrival date being day “0” and the day prior starting day “1”. All cancellations must be completed within office hours. Any communications left after hours will be accounted to the following day. Immediately upon cancellations, dates open on schedule for new booking availability.

10+ Days Prior to Arrival Date:

Cancellation:  Refunds will be issued immediately less a $ 20 non-refundable transaction fee.

Reschedule:    If you would like to transfer your reservation to another date, you can do so one time free of charge. We reserve the right to charge $20.00 non-refundable transaction fee after the (1st ) reservation change if requested again within 10+ Days.

9 to 3 Days Prior to Arrival Date:

Cancellation: You will be issued a “camp credit” for a stay at another time (to be used within one year of cancellation date) less a fee equal to 25% of your total reservation.

Reschedule:  If you would like to transfer your reservation to another date, you can do so (1) time for a $20.00 non-refundable transaction fee.

2 to 1 Days Prior to Arrival Date:

Cancellation: You will forfeit 2 (two) nights stay and the remaining will be issued as “camp credit” for a stay at another time (to be used within one year of cancellation date)

Reschedule:  Not allowed

Arrival Date to 11am next day (No Show):

Cancellation: You will forfeit 4 (four) nights stay and the remaining will be issued as “camp credit” for a stay at another time (to be used within one year of cancellation date)

Reschedule:  Not allowed

NOTE: All holidays (Labor Day & Memorial Day (Fri – Mon), July 4th days (6/30-7/4) and Bridge Day Weekend (Thur - Sun) and special events (all ticketed music event weekends Fri. - Sun) are non-refundable with less than a 14 (fourteen) day notice of cancellation.

No Show Policy:
Reservations will be held until check-out time on the day following your scheduled arrival date of which they will be then considered a “No Show” Reservation. No shows will result in full forfeiture of all funds (full reservation) and the site(s) will open immediately for future reservations by others.