The Outpost at The New River Gorge - Fayetteville, WV

Terms of Service

I agree, and shall cause my children, invitees and guests, to abide by the Park Rules, including those rules and regulations published at www.outpostnrg.com/rules, posted at the Premises or otherwise communicated in any manner by The Outpost at The New River Gorge LLC. (further called “The Outpost”)

I further understand and agree that The Outpost does not give credit or refunds due to the discomforts of nature. The Outpost’s refund policy varies, depending on the timing of the cancellation notice in advance of the arrival date, as follows:  

10+ Days Prior to Arrival Date:

Cancellation:  Refunds will be issued immediately less a $ 20 non-refundable transaction fee.

Reschedule:    If you would like to transfer your reservation to another date, you can do so one time free of charge. We reserve the right to charge $20.00 non-refundable transaction fee after the (1st ) reservation change if requested again within 10+ Days.

9 to 3 Days Prior to Arrival Date:

Cancellation: You will be issued a “camp credit” for a stay at another time (to be used within one year of cancellation date) less a fee equal to 25% of your total reservation.

Reschedule:  If you would like to transfer your reservation to another date, you can do so (1) time for a $20.00 non-refundable transaction fee.

2 to 1 Days Prior to Arrival Date:

Cancellation: You will forfeit 2 (two) nights stay and the remaining will be issued as “camp credit” for a stay at another time (to be used within one year of cancellation date)

Reschedule:  Not allowed

Arrival Date to 11am next day:

Cancellation: You will forfeit 4 (four) nights stay and the remaining will be issued as “camp credit” for a stay at another time (to be used within one year of cancellation date)

Reschedule:  Not allowed

(Number of days is counted with the arrival date being day “0” and the day prior starting day “1”. All cancellations must be completed within office hours call 304.860.9121 to initiate the cancellation. Any communications left after hours will be accounted to the following day. Immediately upon cancellations, dates open on schedule for new booking availability.)

NOTE: All holidays (Labor Day & Memorial Day (Fri – Mon), July 4th days (6/30-7/4) and Bridge Day Weekend (Thur - Sun) and special events (all ticketed music event weekends Fri. - Sun) are non-refundable with less than a 14 (fourteen) day notice of cancellation.

No Show Policy:
Reservations will be held until check-out time on the day following your scheduled arrival date of which they will be then considered a “No Show” Reservation. No shows will result in full forfeiture of all funds (full reservation) and the site(s) will open immediately for future reservations by others.

REFUND POLICY:

Refunds are prohibited for weather conditions, voluntary departure, acts of nature, or evictions. Any refund processed will be refunded in the same form that it was originally paid or an Outpost reservation credit can be issued towards a future stay to be used within one year of cancellation date reservation credit was issued.  An Outpost Credit can only be redeemed within one year of cancellation date and can only be applied toward your site or cabin/lodge rental. All refunds processed via credit/debit card will be processed back to the original credit/debit card used, no exceptions.

As a participant in a recreation activity, I am responsible for acting within the limits of my ability and heeding all warnings regarding participation in the activity. I will maintain control of myself and any equipment while participating in the activity and will refrain from acting in any manner that may cause or contribute to injury to myself or to others.

I HEREBY RELEASE, WAIVE, DISCHARGE AND COVENANT NOT TO SUE THE OUTPOST AT THE NEW RIVER GORGE LLC, its owners and agents (collectively, The Outpost Managment), from any and all liability to me, my children, my invitees/guests, personal representatives, and heirs for any loss or damage on account of injury to person (including death) or loss or damage to property relating to, or arising out of, use and occupancy of The Outpost property, facilities, golf carts, UTV’s. amenities, creeks, (collectively, the Premises) and any dangers and hazards associated with easements (equipment, employees, poles, lines, etc) or acts of nature such as changing weather conditions; floods, high winds; thunder and lightning; temperature fluctuations; falling trees; tree limbs, ice; or encounters with wildlife.  

I HEREBY AGREE TO INDEMNIFY, SAVE AND HOLD HARMLESS The Outpost Management, and each of them, from any loss, liability, damage or cost (including attorney fees) they may incur due to injury (including death), damage or loss of property relating to use of the Premises by me, my children, and/or my invitees/guests or due to any incidents that may occur during my stay. I understand that, although The Outpost Management makes every reasonable effort to provide a secure environment, the security of my person, my belongings, and all persons registered in my party is my sole responsibility.

As a courtesy, our employees, if so requested, may assist with directing you to your designated campsite. It is your sole responsibility to ensure that the site will accommodate your specific trailer/RV and that you will not hit any branches, bollards, trees, etc. when positioning your RV on the campsite. You agree to indemnify and hold The Outpost at The New River Gorge LLC, its owners and agents (collectively, “The Outpost Managment”) harmless from any loss, liability, damage or cost (including attorney’s fees) that may result from an employee assisting or directing you onto a campsite. Furthermore, you release, waive, discharge and covenant not to sue The Outpost Management for any and all liability, loss, or property damage relating to an employee assisting/directing you to your site.

I understand that I am and remain personally liable to pay the total amount of my reservation prior to my scheduled check-in date, or at such earlier date communicated to me.  If I fail to pay the total due, I agree that The Outpost at The New River Gorge LLC, may charge any remaining balance (in additional to any damage charges, resort charges or other amounts owed under these Terms and Conditions) to any credit or debit card on file with my reservation. Any amounts due after 30 days will be subject to the maximum late charge permitted under state law.

The Premises are privately owned and THE OUTPOST MANAGEMENT RESERVES THE RIGHT TO REFUSE SERVICE to anyone for any reason except for those prohibited by law. The Outpost Management reserves the right to require any person or party it deems necessary, to leave the campground based on violations of Park Rules or behavior management deems inappropriate or disturbing to others. Harassment or mistreatment of our staff or other guests, including but not limited to, racist comments or hate speech, will not be tolerated under any circumstances. I have read this notice and agree to it as well as all The Outpost and regulations. In addition, I understand that I am responsible for the actions of all persons registered in my party, including any children, and any guests that visit during my stay. On behalf of each person in my party, I grant The Outpost and its affiliated entities and promotional partners the right to include any photographic, video and other visual portrayals of each person in my party in any medium and for any purpose.

Additional Terms for Sites and Rental Units

I understand and agree as follows:

  • At departure, the rental unit is to be left in a reasonably clean condition (broom swept), garbage is to be removed from the rental unit and placed in an outside dumpster, all kitchens and kitchenettes are to be left clean, all dishes are to be washed and put away, and the microwave, fridge, stove and countertops are to be wiped clean; otherwise, The Outpost Management may charge my credit card with a $125 cleaning fee.  I understand and agree that if I leave the rental unit in an unreasonably filthy condition, permit a pet to occupy a rental unit not designated as pet-friendly or smoke in a rental unit, The Outpost Management may charge my credit card for the cost to professionally clean the rental unit ($250 minimum charge).
  • All damages to the rental unit, whether caused by myself, my children, guests or pets, will be disclosed to the registration office immediately or at checkout. All damages occurring to the rental unit during my stay will be charged to my credit card after a thorough inspection has been made by The Outpost Management. Damages for which I will be responsible include, but are not limited to: lost key(s), broken/lost TV/DVD/AC remote controls, broken items, discharged fire extinguishers (if not used for a fire), damaged/dented/bent appliances, furniture, cabinetry or dishes, writing on walls or bedding, damaged flooring and ripped or torn mattresses or covers.
  • All trash is to be deposited in trash bins around the campground. SITES LEFT IN POOR CONDITION (I.E. TRASH LEFT LITTERED AT SITE AND/OR TRASH LEFT IN FIREPITS) - THE OUTPOST HAS THE RIGHT TO CHARGE A $100.00 FEE.

Animal Waiver

I hereby agree to the following regulations and conditions relating to my dog while camping at The Outpost at The New River Gorge LLC, with my dog / pet.

  • Excluded Areas. I agree to keep my dog / pet out of the following areas including, but not limited to, food and beverage areas, the office, the bathhouse, the Lodge, playgrounds and pavilions.
  • Excluded Dogs. I agree that The Outpost has the sole discretion to exclude dogs / pets. The basis for exclusion may include, but is not limited to the following: breed-specific exclusions; due to their young age are exempted from state or local law vaccination requirements; are sick; are in heat; are aggressive, vicious, dangerous or potentially dangerous; require muzzling; or are easily frightened or sensitive, resulting in disruptive behavior (such as fighting or biting) in response to a stimulus.
  • Supervision. I agree to keep my dog / pet on a leash or in a carrier while in all public areas of The Outpost. I further agree to have my dog / pet with me or a designated individual at all times, and understand that I may not leave the dog unattended in the cabin or at the campsite. I agree to prevent noise or any other disturbance by my dog / pet, in the interest of other guests at The Outpost.
  • Vaccinations. I represent and warrant that my dog / pet is up to date on all vaccinations (including rabies and distemper) and flea treatments.
  • Disturbances. I agree that, should my dog / pet create any disturbances, which cause complaints to be made to the management by other guests or employees of The Outpost, at the request of an Outpost employee, I will immediately make arrangements to house my dog / pet elsewhere outside The Outpost. Additionally, I understand and agree that if I do not find alternative housing for my dog / pet after being asked to do so, I will be asked to leave The Outpost and will not be issued a refund.
  • Assumption of Risk and Release. I understand that my permission to have my dog / pet at The Outpost with me is a privilege and not a contractual right. Such permission is expressly conditional upon my adherence to the terms of these rules and other rules in effect at any given time. I understand that The Outpost may revoke such permission at any time for any reason. Additionally, I hereby assume all responsibility of risks, injury, damage, other harm that may occur while my dog / pet is at The Outpost or caused by my dog / pet. Further, I hereby knowingly and voluntarily expressly release and discharge The Outpost, its owner, its agents, its parent companies, members, managers, directors, officers and employees (“Released Parties”) from any and all claims, damages, liabilities, injuries, demands, or causes of action, both present and future, whether known, unknown, anticipated or unanticipated, that me or my guests or invitees may have against any of the Released Parties arising out of or incident to my dog’s / pets’ presence in The Outpost, whether arising from any act or omission, whether negligent or otherwise, of me, my dog / pet and/or any guest or invitee. I further agree to indemnify each of the Released Parties for any and all such claims, damages, liabilities, injuries, demands, or causes of action, including costs, expenses, and attorney’s fees arising as a result of or related to the presence of the dog  / pet at The Outpost. This provision shall be enforceable to the fullest extent of the law.
  • Acknowledgment. By signing below, I acknowledge that I have read the foregoing Assumption of Risk & Release and fully understand its provisions and implications. My execution of this Release is entirely voluntary and intended to be binding on my heirs, executors, legal representatives and assigns.

I have read this Animal Waiver and understand it is my responsibility to abide by the Rules. I further understand that it is my responsibility to ensure that my guests and invitees also comply with The Terms and Conditions along with The Outpost Rules and Regulations on www.outpostnrg.com . Failure to adhere to the policies and rules set forth herein may result in my removal from The Outpost without a refund.

In light of the global pandemic associated with COVID-19, everyone shares in the obligation to observe certain requirements and guidelines to help keep themselves and others safe within your shared community.  In particular, I represent that I have not tested positive for COVID-19 within the last two weeks and I have not been in direct personal contact with someone who has tested positive for COVID-19 within the last two weeks either.  If I do test positive for COVID-19 or come into contact with someone who has, or if my temperature exceeds 100 degrees Fahrenheit and I experience other COVID-19-related symptoms, I agree that I will not seek to enter the resort/community until I am no longer symptomatic for three straight days.  I agree to observe the safety requirements within the resort/community spaces -- including wearing a personal mask when required, and observing required routes of circulation, occupancy limitations, social distancing and sanitization requirements.