Cancellation Policy

Camp RiversLanding Cancellation Policy

If you wish to cancel you reservation, you can now do so online. Please review our cancellation deadlines policy below to receive the applicable refund. Please note, once you have cancel your resevation online, we can not go back to move your reservation or your money to another date.

If you wish to modify your reservation, YOU MUST CALL the campground before the deadlines listed below to receive the applicable refund. Text, Email and/or Social Media Messages ARE NOT ACCEPTABLE methods of notification.

Please call us at (865) 453-8181.

 

Cancellations for Campsites:

• 15 Days or More = 100% Refund minus a $20 Cancellation Fee
• 7 to 14 Days = 50% Refund
• 6 Days or Less = No Refund
• Changes to your reservation dates or shortening the length of stay requires at least a 7-day notice prior to your scheduled arrival date.

 

Cancellations for Lodging: RV Rentals / Farmhouse and Milkhouse

• 30 Days or More = 100% Refund minus a $50.00 Cancellation Fee
• 29 Days or Less = 20% Refund
• Changes to your reservation dates or shortening the length of stay requires at least a 30-day notice prior to your scheduled arrival date.

 

Refunds

• Refunds will be credited back to the Credit/Debit card on file with respect to the reservation.
• Camping is an outdoor experience and refunds will not be given due to unfavorable weather. No refunds will be given for early departures. The refund rule for early departures does not apply if evacuated due to flooding.

Camp Credit can only be redeemed in the same calendar year as the canceled reservation and can only be applied toward your site type or specific lodge rental.

 

Payments

• Payment is due in full at the time of booking. (Credit/Debit Card is Required)
• We accept (Visa, Mastercard, Discover, Amex). Cash is acceptable if a reservation is made in person, at our campground office.
• CHECKS ARE NOT AN ACCEPTABLE FORM OF PAYMENT.