Refund Policy

Need to Cancel?
Please call 315-929-0128‬ before the deadlines listed below. Text, email, or social media notifications of cancellations without a written confirmation from Carterville Acres staff prior to the dates below may not be seen before the deadlines below.

• RV Sites: We must be notified by phone or email at least 21 Days prior to arrival to receive a 50% refund in the form of  funds returned to your card. No refunds will be given for cancellations made fewer than 7 days prior to arrival. No cash refunds will be provided as your request to hold a site may result in lost business. Credit must be used within the same season of original booking and will expire at the end of the season. Less than 14 days notice will result in forfeiture of your full deposit and is fully non-refundable.
• Cabins and Tent Sites: We must be notified by phone or email 21 Days prior to arrival to receive 50% refund credited to the card you purchased with. No refunds will be given for cancellations made fewer than 7 days prior to arrival. No cash refunds will be provided. Less than 14 days notice will result in forfeiture of your full deposit and is fully non-refundable.
• No Shows: Please ensure you give us a call at 315-929-0128 if you are unable to check-in the first night of your reservation. If you have reserved a site and do not arrive by 9PM and do not advise us of when you plan to arrive, you are considered a no call, no show and we reserve the right to cancel your reservation without a refund. In addition, you will forfeit your site for the remaining duration of your stay. 
• Holidays and special events.  We fill up on the holidays, and we encourage you to book early! No refunds will be given for cancellations on holiday weekends or for event rentals. Special events have special conditions and deposits/refund policies. Please call 315-929-0128 for details.
• Early Departures/Mother Nature: Camping is an outdoor activity and subject to Mother Nature. We do not provide refunds on unused days due to early departures for any reason or due to weather related cancellations.  

Reservations made after these deadlines require full nonrefundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits.