Terms & Conditions

Cosmo Camping, Lansdowne, Ontario

Park Rules & Terms and Conditions & Liability Form

Please carefully read the following Terms and Conditions, and you might want to keep it for your reference. The terms and policies help to regulate the bookings at Cosmo Camping and to keep the campground safe and clean. Please go through our terms and conditions below carefully and make sure you agree with them.

Park Rules

  1. Check-in & Check-out: You will receive the confirmation letter once your booking is confirmed with us, and more details of the Check-in information will be included in the confirmation letter.
    -The check-in time will be 1 pm on the date you book.
    -The check-out time will be 12pm on the date you depart. Late check-out will result in an additional night to your credit card on file.
    -Customer Photo ID and a valid Credit Card must be presented upon check-in.

  2. Late Check-in:
    -Please be aware of our office hours, if you really need a late check-in after the reception office closes please give us a notification by phone or email no less than 24 hours prior to check-in so we can make arrangements.
    -You must call us in advance for approval on late check in.
    -Office usually closed at 5PM on weekdays and 6PM on weekends.
    -Lastest check in time is 9PM.

    -If you arrive after office hours, please stop at the office to pick up your welcome package. It will be located on the black table at the front door. Your name and site number will be included on your packet. 

  3. Site Occupancy:
    -30 Amps & Full Hook-up & 15 Amps & Small Tent Site: 2 Adults & 2 Children (Under 18)
    -Cabin: 2 Adults or 1 Adults & 1 Children (Under 18)
    -Loft Cabin: 2 Adults & 2 Children (Under 18)
    -Medium Tent Site: 4 Adults & 4 Children (Under 18)
    -Large Tent Site: 6 Adults & 6 Children (Under 18)
    -Group Tent Site: 10 Adults & 10 Children (Under 18)
    -Weekday: Additional Adult: $10 per night; Additional Children: $5 per night
    -Weekend: Additional Adult: $20 per night; Additional Children: $15 per night
    -Number of occupants/campers will be checked upon arrival.

  4. Parking:
    -No parking on the grass or in any empty RV sites.
    -Display your provided parking tag or permit visibly on your vehicle at all times. Vehicles without a proper tag may be towed at the owner's expense.
    -Vehicles and RVs must be parked in designated parking areas only. Parking on grass, pathways, or any non-designated areas is strictly prohibited. We have visitor parking for additional vehicles.

  5. Access to the Park: Transient customers are permitted to have one access card for each vehicle entering the park. A security deposit of $30 per card is required for the access card and will be released upon check-out.
    -Cosmo Camping reserves the right to charge the credit card on file if the card is damaged or lost.
    -When checking out, please drop off the access card at the office or in the black drop box located to the right of the office entrance door.
    -Tailgating at the gate will damage either the gate or your vehicle.  If damage occurs to the gate you will be liable for any costs incurred for repairs.                                                                                                                                      

  6. Speed Limit: ALWAYS DRIVE SLOWLY! We have many kids in the campground. Speed limit within the campground is 10 KM/H and 5 MPH. Repeated occurrences after verbal warnings could result in being removed from the park without a refund.

  7. Campground Etiquette: Quiet hours are from 10:00 pm to 8:00 am. Please be considerate of your neighbors. Excessive noise is not allowed at any time during the quiet hours, otherwise, it will cause a $100 penalty & immediate removal of the park. 

  8. Garbage & Recycling: Garbage, Cans & Bottles must be placed in designated areas. The following items are NOT to be placed in the bins: metals, hazardous waste, propane cylinders, barbecues, batteries, lawn chairs etc. Please leave your campsite in the same or better condition as when you arrived. Garbage bins are locked between 8pm to 8am.

  9. Youth Supervision Hours: Individuals under the age of 18, and any other persons not designated as the Primary Occupants of a site, must be accompanied by an adult from 10 pm to 8 am. During these hours, they are not permitted to roam the park without adult supervision.

  10. Pets: We are a Pet-friendly park, enjoy your time with your pet! However, Cosmo Camping ensures every camper stays at a tidy place, therefore, an $100 cleaning fee will be charged at your final payment if pet waste is found in the tents, RV, or cottages, or at any facilities or amenities. Pets must be kept on a leash at all times and never left unattended. All pet litter must be cleaned up promptly by the owners. Pets are not allowed in the pool, any playgrounds, and picnic areas.

  11. Washrooms & Shower Facilities:
    -Cleanliness: Please leave the facilities as clean as you found them. Use trash bins provided and avoid leaving any personal items behind.
    -Timeliness: During busy times, kindly limit your shower time to ensure everyone gets a turn. Remember, others may be waiting.
    -Safety: Wet floors can be slippery. Please use caution and ensure the floor is as dry as possible after your shower to prevent accidents.
    -Quiet Hours: If the facilities are located near campsites, please be considerate of noise levels during early mornings and late evenings.
    -Children: Children under the age of 14 should be accompanied by an adult at all times for their safety.
    -Conservation: Help us conserve water by turning off taps and showers when not in use.
    -Respect and Consideration: These facilities are shared by all campers. Please be quick, clean, and courteous. Everyone appreciates a clean and pleasant environment.
    -Report Issues: If you find any issues or supplies running low, kindly inform the park staff or management.

  12. Dish Washing Station:
    -Clean Up After Use: Please ensure the station is clean and free of food debris after washing your dishes. This helps prevent pests and keeps the area pleasant for the next user.
    -Limit Water Usage: Please conserve water. Turn off the taps when not actively rinsing and try to wash dishes in as few loads as possible.
    -Timely Washing: To ensure all campers have access, please do not leave dirty dishes at the station. Wash dishes soon after your meals.
    -Proper Disposal: Do not pour oils or large food particles down the drain. Use the trash bins provided for any solid waste.
    -Share the space: During peak times, please be quick and efficient so everyone gets a turn.

  13. Swimming Pool:
    -Pool hours are 10 AM to Dust. There is no lifeguard on duty. Swimming is at your own risk.
    -Childrens under 14 years of age are not allowed within the pool enclosure unless accompanied by a parent or his or her agent who is not less than 16 years of age.
    -The pool cannot operate during heavy rains or thunder and lightning storms.
    -Pool may be closed without notice for maintenance & cleaning purposes.
    -No smoking, eating & alcohol in the pool at all times.
    -Pool rules are posted at the pool. There is no lifeguard. Swimming is at your own risk. 

  14. Jumping Pillow: Jumping Pillow hours is the same as pool hours, it cannot operate during heavy rains or thunder and lightning storms.                                                        

  15. Motorbikes: Motorbikes are not permitted at ALL TIMES - except for transportation and operated by a licensed driver and only then upon permission of management. This includes mini bikes, ATVs, golf carts and/or electric tour vehicles. 

  16. Bicycle & E-Bikes:
    -No riding bicycles after dark unless equipped with light.
    -E-bike riders, please follow the same speed limit for vehicles.

  17. Campfire:
    -Relocate fire pit is not allowed as it would damage the grass, fee will be applied.
    -Please extinguish your fire before leaving your site or retiring for the night.
    -Burning garbage, pallets, leaves, trash, scrap lumber, or furniture is strictly prohibited. Leaving garbage in the fire ring will result in a $100 cleaning fee.                   

  18. Fireworks, Firearms & Hunting: Fireworks, Firearms and Hunting are prohibited in the Park. We will have firework shows on either Vitoria day, Canada Day and Labour day.

  19. Fire Ban: In the event of a fire ban, campfires are not permitted at any time, charcoal or wood-burning barbecues may not be used. Notice will be posted.

  20. Smoking: SMOKING IS NOT ALLOWED in the pools, cabins and washroom, or in any indoor facilities. Otherwise, it will result in a $100 cleaning surcharge at your final payment. We may ask you to leave without any refund if a verbal warning is ignored.

  21. Drinking: DRINK RESPONSIBLY, alcohol is permitted only on a registered campsite. It is against provincial law to walk around the campground with any alcohol. Alcohol consumption must be confined to your campsite. No glass containers anywhere. Do not drink and drive, our staff will call the police for impaired driving immediately.

  22. Site Cleanliness: Each site includes a fire ring and picnic table (except for “Group Tent Site” that will have one fire ring and two picnic tables). Please leave your site as you found it. We work hard to ensure your stay is comfy, a $100 cleaning fee will be applied if left unclean.

  23. Maintenance: Should you note something that required our maintenance team's attention, please call the office. We are dedicated to making your stay as enjoyable as possible.

  24. Warnings:
    -Trees and shrubs are NOT to be cut down or damaged.
    -PLEASE TAKE GOOD CARE OF YOUR BELONGINGS. Cosmo Camping is not responsible for any loss or theft of your personal belongings that happens on the campsite.
    -NO SWIMMING IN THE POND. Keep out of the pond at all times, it is not meant for swimming or fishing.
    -Be careful of the cliffs and ditches around the campground.

  25. Camp Store: Our most updated store hours are posted on the LED indicator, or search us on Google. Our camp store has some essential camping supplies (including firewood, ice & propane) in the reception office. If you can’t find your needs at our campstore, you can check out restaurants and grocery stores in Gananoque. They close early!

  26. Park Ranger: Should you have any concerns, complaints or special requests, do not hesitate to come to us during the office hours. For after hours, please contact Helene, our park manager, at 613-797-0099. For urgent medical, fire and police emergencies, please call 911 immediately.

Terms and Conditions

  1. Booking with us: You must be at least 18 years old to book at Cosmo Camping, if you are under 18 years old please book with guardians, otherwise, you will not be permitted to stay. In order to ensure your campsite, we require the full amount owed for your stay to be charged to your credit card at the time you make your reservation. 

  2. Use of facilities: Any facilities and amenities on the Cosmo Camping campground are only provided to the campers who stay with us.

  3. Minimum Stay Policy:
    -A 3-night minimum stay will be required on the holiday bookings.

  4. Payment:
    -Reservations require full payment at the time of booking. 
    -All prices listed on the CampSpot Booking System are per unit per night (GST/HST are not included), taxes will be charged at the final payment. 

  5. Modifying your reservation: To modify your reservation using the reservation link, please adhere to the following guidelines:
    -Ensure you're making changes at least 21 days in advance of your check-in date.
    -The reservation must be paid in full, with no outstanding balances.
    -The reservation should not have any discount or promo codes applied.
    -A valid credit card should be associated with your reservation.
    For any changes outside these parameters, please contact our office directly. If you choose to change or move your reservation dates less than 14 days prior to arrival, the policy will be the same as our cancellation policy.

  6. Cancellation Policy:
    -14 days prior to scheduled arrival: 95% refund is offered. 
    -13 days to 6 days prior to scheduled arrival: 70% refund is offered. 
    -5 days to 3 days prior to scheduled arrival: 20% refund is offered. 
    -Less than 2 days’ notice or “No-show”: Full fee is retained. If your reservation results in a no-show, future booking privileges will be revoked, and any existing reservations will be forfeited.
    -Our office hours vary throughout the year. For the most current hours of operation, please refer to our website. To cancel and request a refund, please use the reservation link.

  7. Refund Policy:
    -Camping, at its heart, is about embracing the outdoor experience. We do not offer refunds or credits due to discomforts presented by nature or for early departures.
    -Late departures or check-outs will result in an additional night's charge.
    -Your refund will be received within 5 to 10 business days

  8. Payment Options: We accept Visa and MasterCard for online booking and any purchase on the campsite. We do not accept cash at this time. We do not accept AMEX also. 

  9. Privacy: Cosmo Camping collects your personal information to process the bookings on the campsite, to deliver the products you purchase from us, to keep you updated about our new sites, new products, or promotion. Cosmo Camping utmostly respects the personal information of every camper and we have developed this Privacy Policy for the collection and use of personal information by Cosmo Camping. Every camper’s personal information will be stored electronically on our computer servers without any copy, Cosmo Camping does not give, sell or transfer any of this important information.

COSMO CAMPING ACKNOWLEDGMENT, WAIVER, AND INDEMNITY

This agreement is made by and between the participant (hereinafter referred to as the "Participant") and Cosmo Camping, including their respective affiliates, employees, volunteers, and representatives (collectively referred to as the “RELEASES”).

DEFINITIONS

The term “activities” shall include all activities, events, or services provided, arranged, organized, conducted, sponsored, or authorized by the RELEASEES and shall include, but is not limited to, participating in activities on the jumping pillow, swimming pool, sports nets, playground equipment, or otherwise moving on or around the premises of the RELEASEES or any other such activities, events, or services connected with or related to the RELEASES.

SAFETY ACKNOWLEDGMENT 

I acknowledge that I am required to wear approved clothing and refrain from wearing shoes or footwear where necessary. I am aware that the unusual mental stresses and physical exertion required to participate in the activities and the forces exerted on the body can activate or aggravate pre-existing mental or physical injuries, conditions or congenital defects. I acknowledge that the level of participation is at all times completely up to me and I am the best and only judge of my degree of ability to participate in the activities and I am conscious of the risks which I am exposing myself to voluntarily and with full knowledge of facts. 

I acknowledge having read the rules and regulations posted at the sites of the activities and I attest that I will adhere to the safety requirements for participating in these activities at all times. 

NATURAL FEATURES AND PROHIBITED AREAS

Acknowledgement of Natural Features and Prohibited Areas: I acknowledge that the premises of Cosmo Camping include natural features such as ponds, cliffs, and ditches which may pose risks if interacted with improperly. Specifically, the pond on the premises is not designed for swimming or any other recreational aquatic activities. Access to these areas is strictly prohibited and they are not maintained or supervised by Cosmo Camping.

Assumption of Risks for Natural Features: I understand that these natural features exist in their inherent state and may present unpredictable and uncontrolled hazards to anyone who approaches or enters them. I agree that my interaction with these features is at my own risk.

Release of Liability for Natural Features: I hereby release Cosmo Camping from any and all liability for any harm, injury, loss, or damage that may occur from my exposure to or interaction with these natural features, including but not limited to the pond, cliffs, and ditches. This release extends to all claims of negligence by Cosmo Camping in failing to warn of or protect me from such risks.

Indemnification for Incidents Involving Natural Features: I further agree to hold harmless and indemnify Cosmo Camping from any claims or demands that may arise from my or any accompanying party’s interaction with these natural features, whether authorized or unauthorized.

ASSUMPTION OF RISKS

I am aware that participation in the activities involves inherent and unusual risks, dangers and hazards, including but not limited to slips and falls, falls from heights, difficult man-made terrain, the use of ladders, platforms or other man-made objects, collisions with other participants or spectators, the failure to remain within designated areas, negligence of other participants and NEGLIGENCE ON THE PART OF THE RELEASES, INCLUDING FAILURE ON THE PART OF THE RELEASES TO TAKE REASONABLE STEPS TO SAFEGUARD OR PROTECT ME FROM THE RISKS. DANGERS AND HAZARDS OF PARTICIPATING IN THE ACTIVITIES RESULTING THEREIN. I am also aware that the risks, dangers, and hazards referred to above exist throughout the park and may be uncontrolled, unmarked and not inspected. 

If I am pregnant, disabled in any way or have recently suffered an illness or injury; I consulted a physician before participating in the activities of the Campground. 

I consent to medical care and transportation in order to obtain treatment in the event of injury to me as the Campground owners, officers, directors, managers, staff, volunteers or other medical professionals may deem appropriate and understand that this Waiver extends to any liability arising out of or in any way connected with such medical treatment or transportation. 

Photography and Video Release

I hereby grant Cosmo Camping the irrevocable right and permission to record, use, publish, stream, sell, and distribute photographs, video or audio recordings, and/or other digital media (collectively, "Media") that are taken or made during my participation in any activities at Cosmo Camping. This Media may include images or recordings of me, both individually and as part of a group.

I acknowledge and agree that the Media may be captured by any means, including but not limited to video and photograph cameras, smartphones, or other digital or electronic means.

I understand that Cosmo Camping may use such Media for promotional, advertising, or any other purpose by Cosmo Camping or its affiliates. These uses include, but are not limited to, videos, publications, advertisements, news releases, websites, and any promotional or educational materials in any medium. I further understand that Cosmo Camping may license or sell such Media to other parties and that the Media may be displayed, publicly viewed, and distributed globally in perpetuity.

I waive any right to inspect or approve the finished product wherein my likeness appears, or the written copy that may be used in connection with an image, or to royalties or other compensation arising from or related to the use of the Media.

RELEASE OF LIABILITY, WAIVER OF CLAIMS AND INDEMNITY AGREEMENT 

In consideration of the RELEASES agreeing in my participation in the activities and permitting my use of their jumping pillow, playground, sports nets and other facilities and for other good and valuable consideration, the receipt and sufficiency of which is acknowledged, I HEREBY AGREE AS FOLLOWS

TO WAIVE ANY AND ALL CLAIMS that I have or may have in the future have against the RELEASES and TO RELEASE THE RELEASES from any and all liability for any loss, damage, injury including death, or expense that I may suffer, or that next of my kin may suffer either directly or indirectly as a result from my participation in the activities and my use of the premises and facilities. 

I hereby and forever release, waive, discharge and covenant not to sue the Releases for any injury or damage to me, my personal representatives, assigns, heirs and next of kin, for any claims, causes of action, obligations, lawsuits, charges, complaints, controversies, damages, costs or expenses of whatsoever kind, nature, or description, whether direct or indirect, present or future, whether known or unknown, arising out of or connected with my (or my minor/ward’s) participation in the activities of the Campground or attending the Premises, under the terms of any statute, including, but not limited to, any claims under the Occupiers’ Liability Act, R.S.O. 1990, c. 0.2. as amended: and, the Negligence Act, R.S.O. 1990, c. N.1, as amended. 

TO HOLD HARMLESS AND INDEMNIFY THE RELEASES for any claims or demands resulting from any property damage or personal injury to any third party, which might be made against the RELEASES resulting from my participation in the Activities.  

I acknowledge that in contract disputes, any ambiguity within the contract is generally interpreted against the contract drafter. However, with this knowledge, I do hereby agree that any ambiguity within this Waiver is to be interpreted in favor of the Campground. 

That this agreement shall be effective and binding upon my heirs, next of kin, administrators, assigns and representative, in the event of death or incapacity. 

That this agreement shall be governed and interpreted in accordance with the laws of the Province of Ontario and any litigation involving the parties shall brought within the Province of Ontario, and 

In entering into this agreement, I am not relying on any oral or written representation or statements made by the RELEASES with the respect to the safety of the Activities, other than what is set forth in this agreement. 

ACKNOWLEDGMENT OF PARK RULES AND TERMS & CONDITIONS

I further acknowledge having read and understood the park rules, terms, and conditions set forth by Cosmo Camping. By signing this document, I agree to comply with all these stipulations and understand the consequences of any breach on my part. My signature below represents not just my acknowledgment but also that of all members included in my reservation.

I UNDERSTAND AND ACKNOWLEDGE:

THAT I AM ASSUMING ALL RISKS of injury, loss, or damage with respect to the jumping pillow, swimming pool, sports nets, playground equipment, the activities, and the use of the premises and facilities.

THAT I AM WAIVING ANY AND ALL CLAIMS arising from any cause whatsoever against the RELEASES, on behalf of myself and my heirs, successors, and assigns.

THAT I WILL INDEMNIFY THE RELEASEES if any such claims are brought against them.

By signing this document, I acknowledge that I understand its contents and implications and that I am legally competent to sign it. I also represent and confirm that I am signing on behalf of all individuals included in my reservation, and we collectively agree to the terms herein.

RELEASE OF LIABILITY, WAIVER OF CLAIMS AND INDEMNITY AGREEMENT 

In consideration of the RELEASEES agreeing in my participation in the activities and permitting my use of their jumping pillow, playground, sports nets and other facilities and for other good and valuable consideration, the receipt and sufficiency of which is acknowledged, I HEREBY AGREE AS FOLLOWS

TO WAIVE ANY AND ALL CLAIMS that I have or may have in the future have against the RELEASEES and TO RELEASE THE RELEASEES from any and all liability for any loss, damage, injury including death, or expense that I may suffer, or that next of my kin may suffer either directly or indirectly as a result from my participation in the activities and my use of the premises and facilities. 

I hereby and forever release, waive, discharge and covenant not to sue the Releasees for any injury or damage to me, my personal representatives, assigns, heirs and next of kin, for any claims, causes of action, obligations, lawsuits, charges, complaints, controversies, damages, costs or expenses of whatsoever kind, nature, or description, whether direct or indirect, present or future, whether known or unknown, arising out of or connected with my (or my minor/ward’s) participation in the activities of the Campground or attending the Premises, under the terms of any statute, including, but not limited to, any claims under the Occupiers’ Liability Act, R.S.O. 1990, c. 0.2. as amended: and, the Negligence Act, R.S.O. 1990, c. N.1, as amended. 

TO HOLD HARMLESS AND INDEMNIFY THE RELEASEES for any claims or demands resulting from any property damage or personal injury to any third party, which might be made against the RELEASEES resulting from my participation in the Activities.  

I acknowledge that in contract disputes, any ambiguity within the contract is generally interpreted against the contract drafter. However, with this knowledge, I do hereby agree that any ambiguity within this Waiver is to be interpreted in favour of the Campground. 

That this agreement shall be effective and binding upon my heirs, next of kin, administrators, assigns and representative, in the event of death or incapacity. 

That this agreement shall be governed and interpreted in accordance with the laws of the Province of Ontario and any litigation involving the parties shall brought within the Province of Ontario, and 

In entering into this agreement, I am not relying on any oral or written representation or statements made by the RELEASEES with the respect to the safety of the Activities, other than what is set forth in this agreement. 

I HAVE READ AND UNDERSTAND THIS AGREEMENT. BY SIGNING THIS AGREEMENT, I ACKNOWLEDGE THAT I AM AGREEING TO THE FOLLOWING:

  1. THAT I AM ASSUMING ALL RISK OF INJURY, LOSS OR DAMAGE WITH RESPECT TO THE JUMPING PILLOW, SWIMMING POOL, SPORTS NETS, PLAYGROUND EQUIPMENT, THE ACTIVITIES AND THE USE OF THE PREMISES AND FACILITIES.

  2. THAT I AM WAIVING ANY AND ALL CLAIMS ARISING FROM ANY CAUSE WHATSOEVER AGAINST THE RELEASEES, ON BEHALF OF MYSELF AND MY HEIRS, SUCCESSORS AND ASSIGNS; AND

  3. THAT I WILL INDEMNIFY THE RELEASEES IF ANY SUCH CLAIMS ARE BROUGHT AGAINST THEM 

I release and discharge Cosmo Camping from all claims, demands, and causes of action which I, my heirs, representatives, executors, administrators, or any other persons acting on my behalf or on behalf of my estate have or may have by reason of this authorization.

By signing this release, I affirm that I am at least 18 years of age, or, if I am under 18, that my parent or legal guardian has also read and signed this release. I have read this release before signing below, and I fully understand the contents, meaning, and impact of this release.