Refund Policy

Deep Creek Camping and Events Cancellation and Refund Policy Last updated: July 10th, 2023

By booking a Reservation you agree to be bound by these Terms. If you disagree with any part of the terms then you may not be able to check-in to your reservation and will not be eligible for a refund.

CAMPSITE RESERVATIONS: CANCELLATION POLICY

 If you wish to purchase a reservation, you will be asked to agree to the policy outlined below …

● Any reservations cancelled prior to 14 days in advance of your scheduled arrival date will receive a refund less the $6 booking fee and $46 cancellation fee, there are NO EXCEPTIONS! 

● Any cancellation EXCLUDING LONG WEEKEND RESERVATIONS made 14 days and under and up until 5 days prior to your scheduled arrival date will receive a campground credit to use at another date during the camping season. If the credit is not used by the end of the Original booking season it shall be forfeited.

Long Weekend: Camping Reservations Cancelled 14 days or less are NON-REFUNDABLE.

● PLEASE NOTE: The $6 per site reservation fee and a $46 per site cancellation fee is NON REFUNDABLE on all reservations made. ( These cancellation fees exclude Lodging, please refer to the lodging section.)

● Any reservations cancelled 5 days or less from your scheduled arrival date and time will result in forfeiting the entire reservation amount paid. NO EXCEPTIONS WILL BE MADE.

• Any reservations that cancel one day of their stay and request a refund before the 14 days prior to their arrival shall be charged a $10 processing fee. 

Campsite, Lodging and Group site reservations:

• Once you have checked in, in the event that you need to leave early for any reason, the remainder of the stay will be forfeited. NO REFUNDS will be given and no days may be transferred to an alternate date. 

● Reservations may be transferred To someone else with management's approval But must be done prior to 14 days before your scheduled arrival.

● No refunds will be issued due to Covid-19 restrictions being imposed, Campground credit will be applied and can be used at an alternate date during the current season within the above guidelines. 

• NO REFUNDS will be issued due to inclement weather as we cannot control the weather. NO reservations will be shifted without managments approval due to inclement weather.
• Shifting reservation dates may be done only once with managments approval. Should you require date changes a second time or more there will be a $30 charge per date shift, per site! Once a reservation has been shifted to another date there will be NO REFUNDS!

GROUP SITE RESERVATIONS: 

• NO REFUNDS will be given for group site reservations unless the site can be re-rented for your exact dates! You may transfer your reservation with managements approval but must be done prior to 14 days in advance of your scheduled arrival.

LODGING RESERVATIONS: 

• A frame cabins- There will be a $99.00 cancellation fee and the $6 non-refundable booking fee charged on all cancellations up to 15 days in advance, any cancellations made 14 days or less to your scheduled arrival will result in NO REFUNDS!
• Bunkie Cabins- There will be a $150.00 cancellation fee and the $6 non-refundable booking fee charged on all cancellations up to 15 days in advance, any cancellations made 14 days or less to your scheduled arrival will result in NO REFUNDS!
• Holly's RV Cottage- There will be a $150.00 cancellation fee plus the non-refundable $6 booking fee on all Cancellations made up to 15 days in advance, any cancellations made 14 days or less from your scheduled arrival will result in no refund. 
• Pet friendly cabins- A single $10 pet fee is charged upon reservation, any pet accidents found will result in an additional $50 cleaning fee charged to credit card on file.
• Reduction of nights on any Lodging reservation will result in a $50.00 fee, If nights are reduced after you have checked in NO REFUNDS will be given! NO EXCEPTIONS! 

Changes:

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will notify you at the time of change. What constitutes a material change will be determined at our sole discretion. Changes to any and all policies will be posted to our website (www.deep-creek.ca) and our online reservation system (www.campspot.com) at the creation of the changes and you will be notified via email, or new online reservation booking. Contact Us If you have any questions about these Terms, please contact us. deepcreeksangudo@gmail.com

Thank you,

Management Deep Creek Camping and Events