Terms & Conditions

POLICIES: Updated July 10th, 2024

In order to ensure a safe and pleasant stay, please familiarize yourself with the following rules and have a wonderful time. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY! 

ALL CAMPSITES MUST DISPLAY PERMITS!

CAMPING IN DESIGNATED AREAS ONLY.

DO NOT TIE ROPES TO THE TREES.

QUIET HOURS: We are all here to have fun and respect our neighbours. Music must be played low to mid at all times and turned off at 11pm. Quiet hours are from 11pm to 7am. Screaming and music will not be tolerated after 11pm!

PETS: Keep pets on a leash at all times, max 10ft (3m) and attended at all times! Please walk your pet often and be sure you are in control to ensure other campers and pets safety. Carry a litter bag with you on walks and clean up after your pet immediately.

VISITORS: All visitors must stop and register at the office each visit and pay applicable fee for using the campground facilities. All visitors must leave the grounds by 11pm as the gates will be closed.

FIRES: fires must be kept in the pits provided and attended by an adult at all times. EXTINGUISH WITH WATER. Do not leave smouldering unattended at night. We do not allow outside firewood into the campground. This includes milled lumber, cut offs and construction or industry wood. Firewood can be purchased at the General store.

FIREPITS: Under no circumstances are the firepits to be moved from their original position, should they be moved you WILL be charged a $100.00 FIne to the credit card on file! We are trying to keep the sites clean and not have multiple burn holes that we cannot get the grass to grow. Anyone who moves a fire pit and burns within it agrees to Deep Creek Camping & Events charging their credit card on file with the $100.00 fine and may not dispute the charge! 

SPEED LIMIT: The speed limit on entrance road is 10 KM/hr and inside the campground is 10 KM/hr.

CHILDREN: Children must be under adult supervision at all times.

SMOKERS: Please extinguish cigarettes and put in ashtrays or fire pits. DO NOT throw butts on the ground. NO SMOKING in washrooms/ showers or General store area. If multiple cigarette butts are found on the ground in your site or around the fire pit you will be charged a $100.00 fine to the credit card on file!

ALCHOHOL: Must remain in your site at all times.

DAMAGE: Damage caused by carelessness shall be paid in full by the person responsible for such damage. Cutting of trees/ shrubs or vegetation is strictly prohibited, you WILL be charged a $100.00 fine. 
 

CHECK IN TIME: Check in time will be anytime after 2:00pm. Early checkin may be available by calling to confirm.

CHECK OUT TIME: 11:00 AM Additional fees will be collected after check out time, unless otherwise stated by management.

PROBLEMS: Please report to the office, We are here to assist you!

PICNIC TABLES: Please place tinfoil under stoves and barbecues before use.

GATE: The gates are closed between 11:00PM and 7AM. This is for your security. The gates are not locked but only leave if there is an emergency and Please open and close the gate behind you. NO VISITORS ARE PERMITTED TO COME IN AFTER THE GATES HAVE BEEN CLOSED WITHOUT MANAGEMENT CONSENT.

DO NOT DUMP GREY WATER ON THE GROUND OR YOU WILL FACE FINES AND CLEANUP COSTS.

GARBAGE: Please put garbage in the receptacles provided. Do not put garbage in the fire pits or leave it at your site, cleanup charges will result. Please do not throw sunflower seeds on the ground or cleanup charges will result. If we have to clean up sunflower seeds on the ground, clean garbage out of the firepit or cleanup garbage from the site you will be charged a $100.00 fine! Please leave your site as you found it when you arrived!

DISHWASHING: Must be done at your site. Do not throw greywater into the bush or on the ground!

PEDAL KARTS: The rental pedal karts may not leave the campground area, The pedal karts MUST not leave the campground area. Pedal karts must not be driven onto steep hills or anywhere that they may have the potential to tip over or get damaged. ANY AND ALL DAMAGES TO KARTS WILL BE ASSESED BY A MANAGER AND FULLY PAID BY THE RENTER! Pedal karts found to be on the road or out of the campground area will result in immediatly losing any time left of your rental! An additional waiver will be provided at time of rental.

Please respect the Rules, Grounds, and your neighbours and this will ensure a great summer filled with fun and laughter!

Have fun and enjoy your stay!

 

Privacy Policy

We are committed to protecting your privacy.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

 

Deep Creek Camping and Events Cancellation and Refund Policy Last updated: January 1st, 2024

By booking a Reservation you agree to be bound by these Terms. If you disagree with any part of the terms then you may not be able to check-in to your reservation and will not be eligible for a refund.

CAMPSITE RESERVATIONS: CANCELLATION POLICY

 If you wish to purchase a reservation, you will be asked to agree to the policy outlined below …

● Any reservations cancelled prior to 14 days in advance of your scheduled arrival date will receive a refund less the $6 booking fee and $46 cancellation fee, there are NO EXCEPTIONS! 

● Any cancellation EXCLUDING LONG WEEKEND RESERVATIONS made 14 days and under and up until 5 days prior to your scheduled arrival date will receive a campground credit to use at another date during the camping season. If the credit is not used by the end of the Original booking season it shall be forfeited.

Long Weekend Camping Reservations Cancelled 14 days or less are NON-REFUNDABLE.

● PLEASE NOTE: The $6 per site reservation fee and a $46 per site cancellation fee is NON REFUNDABLE on all reservations made.

● Any reservations cancelled 5 days or less from your scheduled arrival date and time will result in forfeiting the entire reservation amount paid. NO EXCEPTIONS WILL BE MADE.

• Any reservations that cancel one day of their stay and request a refund before the 14 days prior to their arrival shall be charged a $10 processing fee. 

Campsite, Lodging and Group site reservations:

• Once you have checked in, in the event that you need to leave early for any reason, the remainder of the stay will be forfeited. NO REFUNDS will be given and no days may be transferred to an alternate date. 

● Reservations may be transferred To someone else with management's approval But must be done prior to 14 days before your scheduled arrival.

● No refunds will be issued due to Covid-19 restrictions being imposed, Campground credit will be applied and can be used at an alternate date during the current season within the above guidelines. 

• NO REFUNDS will be issued due to inclement weather as we cannot control the weather. NO reservations will be shifted without managments approval due to inclement weather. 
• Shifting reservation dates may be done only once with managments approval. Should you require date changes a second time or more there will be a $30 charge per date shift, per site! Once a reservation has been shifted to another date there will be NO REFUNDS! 

GROUP SITE RESERVATIONS: 

• NO REFUNDS will be given for group site reservations unless the site can be re-rented for your exact dates! You may transfer your reservation with managements approval but must be done prior to 14 days in advance of your scheduled arrival.

LODGING RESERVATIONS: 

• A frame cabins- There will be a $99.00 cancellation fee and the $6 non-refundable booking fee charged on all cancellations up to 15 days in advance, any cancellations made 14 days or less to your scheduled arrival will result in NO REFUNDS!
• Bunkie Cabins- There will be a $150.00 cancellation fee and the $6 non-refundable booking fee charged on all cancellations up to 15 days in advance, any cancellations made 14 days or less to your scheduled arrival will result in NO REFUNDS!
• Holly's RV Cottage- There will be a $150.00 cancellation fee plus the non-refundable $6 booking fee on all Cancellations made up to 15 days in advance, any cancellations made 14 days or less from your scheduled arrival will result in no refund. 
• Pet friendly cabins- A single $10 pet fee is charged upon reservation, any pet accidents found will result in an additional $50 cleaning fee charged to credit card on file.
• Reduction of nights on any Lodging reservation will result in a $50.00 fee, If nights are reduced after you have checked in NO REFUNDS will be given! NO EXCEPTIONS! 

Changes:

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will notify you at the time of change. What constitutes a material change will be determined at our sole discretion. Changes to any and all policies will be posted to our website (www.deep-creek.ca) and our online reservation system (www.campspot.com) at the creation of the changes and you will be notified via email, or new online reservation booking. Contact Us If you have any questions about these Terms, please contact us. deepcreeksangudo@gmail.com

Thank you,

Management Deep Creek Camping and Events