Terms & Conditions

Echo Lake Resort and its assets (cabins, campsites, activity rentals) are managed through our Terms & Conditions. Having guests in attendance at the Resort and supporting an excellent atmosphere for everyone creates the exciting camping experience that has had our customers returning for over 80 years.

Our Terms & Conditions aim to clearly communicate our guidelines and consistent practices for the most common situations encountered from customer booking to arrivals. Terms & Conditions will be updated occasionally, and those changes are posted on our website www.echolakeresort.ca and are immediately in effect on our online booking provider, Campspot.

Our Terms & Conditions include additional Resort policies (Pets, Firewood & Campfires, Group and Large Group Camping, and Guest Information) found at www.echolakeresort.ca. If, after reading any of our policies, you have additional questions or issues, please email us at info@echolakeresort.ca.

Our staff share our values and to adhere to our Terms & Conditions. Be advised that hostile behaviour, abusive language, and harassment, whether in person or online, towards any Echo Lake Resort employee, or the Resort, or its Guests will not be tolerated and will result in cancellation of reservations without refund, removal from the property, and refusal of future booking requests at the owners’ discretion.   

Please read our Guides and Policies carefully before booking:

• A valid credit card is required to complete a reservation, no exceptions.
• You must be an adult (19+) to book campsites, sorry but we don't accept bookings for teens where no parent is present. 
• Nightly Minimum Stays:
  • Between Jun 15 – Sep 14th, and every long weekend including Father’s Day, there is a 3-night minimum stay.
  • May 1 – Jun 14th and Sep 15 – closing, there is a 2-night minimum stay.
  • We do not book 1-night stays.
• We are offering our Cabins and Campsites on a short-term basis, for the purpose of recreating, and nothing we offer should be considered a form of housing tenancy.
• If you have not completed our booking process or received an email, you are not reserved. If you have concerns about your booking, please email.

During Online Booking: customers must read and agree to our Terms & Conditions by clicking the check box. Upon receiving the Reservation Reminder Email, customers will be again provided with the full Terms & Conditions to review and accept. 

Payments:

• Cabin reservation payments are made as a non-refundable deposit of one (1) night, before taxes, at the time of booking. The balance payment will be automatically applied to the credit card used to pay the deposit thirty (30) days before arrival. 
• Campsite reservations payments are due in full at the time of booking and customers must read the campsite descriptions to ensure their trailer lengths do not exceed the site sizes. 
• Activity (Boats, Watercraft, Firepit) payments are due in full at the time of booking, unless they are accompanied by a Cabin rental, at which point the Cabin deposit is required and the balance payment is automatically applied to the credit card thirty (30) days before arrival. 

Reservation Changes: changing dates or removing a Campsite or Cabin, must be done with an email to us at info@echolakeresort.ca. A $20 admin fee applies to changes.

• Please look in the current year online calendar for available dates & accommodations, and  
• Send us an email with those dates and we’ll change your booking, if possible, within the current calendar. Your deposit/payment will stay with the reservation.  
• Remember our booking minimums; we will not reduce bookings below the minimum nightly stays.
• We do not change reservations to move deposits to future years, if there is no available stay that you can move your dates to, then the reservation is cancelled, and any deposit is forfeited. 

Reservation Transfers: we will only transfer reservations to other people under certain circumstances, on a case-by-case basis, at our discretion, and when there is advance email communication between the reservation holder/ Group Organizer and ourselves. Please email us at info@echolakeresort.ca.

Our Terms & Conditions are meant to support our business continuity by clarifying the following: 

• Trip Cancellation Insurance: we strongly encourage customers to pay with a credit card that has trip cancellation insurance and/or determine whether a separate trip insurance policy is right for you. It will not cover every situation and is expensive, so it’s important to understand the Covered Risks of every unique policy. 
• Deposit/ Payment Carryover: we are not able to financially support carrying forward or pushing reservations into future years.  
• ‘Soft Cancellations’: We encourage customers to be forthright in their communications with us, which is why we have enabled online cancellations. We are running a business, and our goal is to provide fair & transparent policies, but we are not your trip insurance provider, please do not expect us to provide a refund where none is outlined in our Terms & Conditions.
• ‘No Shows’: We strongly suggest that you email us if you cannot check in on your arrival date. You are considered to have cancelled if you do not communicate with us and do not arrive by noon on the second day of your reservation. Your reservation will be cancelled, no refund will be issued and the cabin and/or campsite returned to the booking system to be available for re-booking.  
• We do not provide refunds for customer situations including, but not limited to, vehicle breakdown, shortened stays/ early departure, natural/ weather disasters, road closures, personal illness/ injury or planned/ emergency surgeries.  
• We do not provide refunds due to smoky air, poor weather, unexpected power outage, campfire bans, or other situations at the Resort.  
• Pandemic Refunds: we are not currently in a health pandemic situation, there are no refunds provided for COVID-19 or viral illness related cancellations. Should this change, we will update this section.  

Wildfire Refunds:  

• Refunds due to wildfire will ONLY be issued if Echo Lake Resort is under Civil Order to Evacuate during a specific timeframe. We do not issue wildfire refunds for reservations without a Civil Order being issued.  
• Refunds will not be issued:
  • if the Resort is under Evacuation Alert Status, or  
  • if customers live in an area under Alert or Evacuation Order, or
  • if travel restrictions do not apply to the Resort directly under Civil Order.  

Disaster: any unexpected disaster which forces the closure of Echo Lake Resort, will be communicated as soon as practicable by the Echo Lake Resort Management Team who reserve the right to cancel reservations as necessary and to determine a refund.  

Customers may cancel their reservations online, however the following will apply:

• Cancelling a Cabin reservation with more than thirty (30) days before arrival will have any payment made refunded to the credit card on file, minus the non-refundable deposit. If a cabin reservation is cancelled less than thirty (30) days before arrival, there is no refund.  
• Cancelling a Campsite reservation with more than fourteen (14) days before arrival will have a $40 cancellation charge applied, and the remainder refunded to the credit card on file. If a reservation is cancelled less than fourteen (14) days before arrival, there is no refund.  
• Paid Activity rentals (fishing boats, watercraft, propane firepits) are fully refunded upon cancellation to the credit card on file. 

Cancelling Group Reservations: with thirty (30) days or more before arrival 

• Group of 4 Cabins and/or Campsites Cancelling an entire Group reservation: 
  • Cabin deposits are non-refundable, and
  • a $40 cancellation fee per campsite, and
  • a $60 admin fee, and
  • the remainder will be refunded to the credit card on file. 
• Large Group of 5+ Cabins and/or Campsites Cancelling an entire Large Group reservation:
  • Cabin deposits are non-refundable, and
  • a $40 cancellation fee per campsite, and
  • a $80 admin fee, and
  • the remainder will be refunded to the credit card on file.

 

Refund Policy

In addition to our Terms & Conditions and Cancellation Policy, please note: 

• Refunds are issued to the credit card used to make the reservation. This may take up to several business days to appear on the credit card.
• Refunds for Checkfront bookings (before Campspot was implemented) will first be processed to the credit card used to make the reservation, and if that card is not available, an alternative refund method will be used.
• If the credit card used to make the reservation is no longer available, please email us at info@echolakeresort.ca to provide another credit card.
• Refunds owed because of Wildfire or Disaster may take longer to process.
• Further, Echo Lake Resort's Manager and Owners reserve the right to have discretion on all refunds. 

 

Communication & Customer Service

In agreeing to our Terms & Conditions, customers acknowledge that occasional emails are required and will be sent to their provided email address. Customers can view their bookings through Campspot or email us at info@echolakeresort.ca at anytime. Echo Lake Resort may email market to customers (such as our newsletter or promotions), but customers are able to opt out of such marketing by clicking ‘unsubscribe’ at any time. Echo Lake Resort will never provide guest email addresses to a third party and any customer participation in marketing is entirely voluntary.

If you would like to extend your stay or make another reservation, we’ll gladly help you during Store hours to find available campsites and cabins.

Every effort will be made to provide excellent customer service by owners, managers, and staff, and we appreciate the opportunity to hear constructive feedback and to make continuous improvement! If you have concerns or issues with your experience, we want to hear about that directly and before you check-out, if possible, so that we may remedy the situation. We’re a rustic resort and there’s usually any number of solutions and support we can offer if we know about a problem! If you choose to communicate with us via email, please know that we’ll make every effort to respond quickly.

If you fail to follow our Resort Rules and Guidelines, you may be asked to leave without a refund and fees may apply depending on the situation.

Fines may be applied to the Guest credit card on file for the following:

• Inside the Cabins, Wash House, and Store, plus at the Swim Dock area, there is absolutely no smoking allowed (no vaping, no marijuana/ cannabis, no tobacco). There is a $250 fine for violating this policy.
• Cabins are ‘housekeeping’ and this means light clean up is required by Guests. There is a $50 fine for leaving a dirty cabin, as assessed by our Housekeeping team. Our Cabin Guide fully explains what is required and there’s a ‘Before You Go’ checklist posted in every Cabin.  
• Excessive Garbage: we manage garbage very carefully to minimize wildlife interactions and we must take every item to the dump ourselves where there is minimal recycling available. Do not leave garbage in your campsites, around cabins, or in our rental boats.
• Do not leave us your broken toys, chairs, appliances, watercraft, lifejackets, metal, BBQ, excessive cardboard, or any other large items as we will charge the credit card on file a $100 dump fee.
• DO NOT under any circumstances clean fish in the Wash House. A $250 fine will be applied to the Guest credit card for violating this rule.
• Owners will be charged a $50 fee if they leave Pets unattended or fail to pick up dog waste per incident.
• We understand that accidents happen, however if we find broken or missing items after check-out or boat return, we will charge for their replacement to the credit card on file. Please be up front about damage and bring it to the Staff’s attention before leaving the Resort.
• Quiet Time is 10pm – 8am every night. There is a $250 fine after a warning has been issued.

 

Waiver & Release of Liability: Guest electronic signature acknowledges our Resort Rules & Guidelines as well as the inherent risks of recreational activity for themselves and those attending the Resort with them.

Resort Rules & Guidelines

All are found at www.echolakeresort.ca

1. Check in time for Cabins & Campsites is between 3-6PM. Please email if you are going to be checking in later than 6PM. 
2. Check out time for Cabins & Campsites is 11AM.
3. Cabins & Wash House are non-smoking inside, no exceptions.
4. Pets must be well-behaved & leashed AT ALL TIMES.
5. Cabins are ‘housekeeping’ and must be left in reasonable condition, including dishes cleaned and put away in their appropriate cabinet for the next guest. See checklist in Cabin. Please follow the “Leave it better than you find it” motto.
6. Campsites must be left in clean condition, including all garbage removed.
7. Do not leave metal, large amounts of cardboard, glass, broken toys, camp chairs, or other household garbage items. Take these items home to be recycled. Fines will apply for excess garbage.
8. Guests / Day Visitors must be checked in at Store Office. Additional fees may apply.
9. Generators can be used from 9AM – 11AM and 6PM – 8PM ONLY.
10. Quiet hours are 10PM – 8AM, no exceptions.
11. Store hours are 830AM – 6PM Daily. Short mid-day closures may be required, thanks for your understanding. 
12. Wash House is open, except for cleaning between 12PM – 2PM, and as required.
13. Damages to resort property or facilities by yourself or by your guests will render you responsible for such damage and subsequent repairs. You MUST advise the Owners of broken, damaged or missing items during your stay.

I have read and understand that failure to adhere to the rules outlined above and on www.echolakeresort.ca may result in additional charges to my account, loss of resort property privileges, and possible refusal of future admission as the Owners see fit.

Acknowledgement of Risk and Release of Liability

The following waiver of all claims, release from all liability, assumption of all risks, agreement not to sue and other terms of this agreement are entered into by me (the ‘Guest’) with and for the benefit of Echo Lake Resort (1339728 B.C. Ltd), its directors, officers, employees, volunteers, agents or lessees (collectively, the ‘Host). I agree that although the Host has taken steps to reduce the risks and increase the safety of camping, cabin and recreation activities at Echo Lake Resort, it is not possible for the Host to make activities completely safe. I accept these risks and agree to the terms of this waiver, even if the Host is found to be negligent or in breach of any duty to care or any obligation to me in my participation in these activities.

I confirm by signing below that I have had sufficient time to read and understand this waiver in its entirety. I understand that this agreement represents the entire agreement between myself and the Host and it is binding upon myself and my legal representatives.

By checking here, you acknowledge you have read and understand the above terms, and are consenting to the use of your electronic signature in lieu of an original signature on paper. You have the right to request that you sign a paper copy instead. By checking here, you are waiving that right. After consent, you may, upon written request to us, obtain a paper copy of an electronic record. No fee will be charged for such copy and no special hardware or software is required to view it. Your agreement to use an electronic signature with us for any documents will continue until such time as you notify us in writing that you no longer wish to use an electronic signature. There is no penalty for withdrawing your consent. You should always make sure that we have a current email address in order to contact you regarding any changes, if necessary.