Refund Policy

Roots RV Cancellation Policy

Full payment is required at the time of booking. To cancel, you must use your reservation link or submit our official cancellation form. Please note that all reservation charges are non-refundable.

Cancellation Request Form

60+ Days Notice 

Cancellations made 60 days or more before arrival will receive a full refund, minus a non-refundable booking fee.

14 Days - 59 Days Notice

For cancellations made at least 14 days before your arrival date, you will receive a 75% refund of the total amount paid, minus the booking fee.

4 to 13 Days Notice

For cancellations made between 4 and 13 days before your arrival date, you will receive a 50% refund, minus the booking fee.

Less Than 4 Days Notice

For cancellations made less than 4 days before your arrival date, no refund will be issued.

Lock Fees and Site Changes

If you have paid a lock-in fee to secure a specific site and the park must switch your reservation to a different site, your lock-in fee will be fully refunded.

Site Changes and Park Cancellations

If the park needs to cancel your reservation, you will receive a minimum of 14 days’ notice and a full refund, including any booking fees.

This typically occurs only if your reservation is on a seasonal site that has been booked by a seasonal guest for the remainder of the season. In such cases, we will first attempt to move your reservation to a different site before canceling.

Seasonal or Extended Seasonal Bookings (6, 9, or 11 Months)

As per our terms and conditions, all deposits and pre-payments for seasonal or extended seasonal bookings are non-refundable and non-transferable.

Please review our full terms and conditions HERE