Terms & Conditions

I agree, and shall cause my children, invitees and guests, to abide by the Park Rules, including those rules and policies published at www.havenhillscampground.com, posted at the premises or otherwise communicated in any manner by Haven Hills Management. 

I further understand and agree that Haven Hills does not give credit or refunds due to the discomfort of nature. Haven Hill’s refund policy varies, depending on the timing of the cancellation notice in advance of the reservation date, as follows:  

King/Queen Bunk Bungalow/ Glamping Yurts: 
Cancellations:

RV Site cancellation policy: 

3+ WEEKS:
Refund less $25 cancellation fee
8-20 NIGHTS:
50% Refund Fee
LESS THAN 1 WEEK:

No Refund 

Cabin/Yurt

3+ WEEKS:
Refund less $25 cancellation fee
8-20 NIGHTS:
50% Refund Fee
LESS THAN 1 WEEK:

No Refund

Camp Credit can only be redeemed in the same calendar year as the cancelled reservation and can only be applied toward your site or cabin/lodge rental. For reservations paid with a credit card, cash refunds will be credited to the credit card on file with respect to reservation.

As a participant in a recreation activity, I am responsible for acting within the limits of my ability and heeding all warnings regarding participation in the activity. I will maintain control of myself and any equipment while participating in the activity and will refrain from acting in any manner that may cause or contribute to injury to myself or to others.

I HEREBY RELEASE, WAIVE, DISCHARGE AND COVENANT NOT TO SUE Haven Hills Campground and Resort, a Illinois Limited Liability Company d/b/a Haven Hills, from any and all liability to me, my children, my invitees/guests, personal representatives, and heirs for any loss or damage on account of injury to person (including death) or loss or damage to property relating to, or arising out of, use and occupancy of the Haven Hills Campground and Resort property, facilities, golf carts, amenities, pools, splash pads, water park, jumping pillow, bark park and any dangers and hazards associated with acts of nature such as changing weather conditions; high winds; thunder and lightning; temperature fluctuations; falling trees; tree limbs, ice; or encounters with wildlife.

I HEREBY AGREE TO INDEMNIFY, SAVE AND HOLD HARMLESS Haven Hills Campground and Resort Management, and each of them, from any loss, liability, damage or cost (including attorney fees) they may incur due to injury (including death), damage or loss of property relating to use of the Premises by me, my children, and/or my invitees/guests or due to any incidents that may occur during my stay. I understand that, although Haven Hills Campground and Resort Management makes every reasonable effort to provide a secure environment, the security of my person, my belongings, and all persons registered in my party is my sole responsibility.

As a courtesy, our employees, if so requested, may assist with directing you to your designated campsite. It is your sole responsibility to ensure that the site will accommodate your specific trailer/RV and that you will not hit any branches, bollards, trees, etc. when positioning your RV on the campsite. You agree to indemnify and hold Haven Hills Campground and Resort, a Illinois Limited Liability Company d/b/a Haven Hills, its owners and agents (collectively, “Haven Hills Management”) harmless from any loss, liability, damage or cost (including attorney’s fees) that may result from an employee assisting or directing you onto a campsite. Furthermore, you release, waive, discharge and covenant not to sue Haven Hills Campground and Resort Management for any and all liability, loss, or property damage relating to an employee assisting/directing you to your site.

I understand that I am and remain personally liable to pay the total amount of my reservation prior to my scheduled check-in date, or at such earlier date communicated to me.  If I fail to pay the total due, I agree that Haven Hills Campground and Resort, a Illinois Limited Liability Company d/b/a Haven Hills may charge any remaining balance (in additional to any damage charges or other amounts owed under these Terms and Conditions) to any credit or debit card on file with my reservation. Any amounts due after 30 days will be subject to the maximum late charge permitted under state law.

The Premises are privately owned, and THE HAVEN HILLS CAMPGROUND AND RESORT MANAGEMENT RESERVES THE RIGHT TO REFUSE SERVICE to anyone for any reason except for those prohibited by law. Haven Hills Campground and Resort management reserves the right to require any person or party it deems necessary, to leave the campground based on violations of State Law, Park Rules or behavior management deems inappropriate or disturbing to others. Harassment or mistreatment of our staff or other guests, including but not limited to, racist comments, verbal sexual abuse or hate speech, will not be tolerated under any circumstances. I have read this notice and agree to it as well as all Haven Hills Campground and Resort Rules and Regulations. In addition, I understand that I am responsible for the actions of all persons registered in my party, including any children, and any guests that visit during my stay. On behalf of each person in my party, I grant Haven Hills Campground and Resort and its affiliated entities and promotional partners the right to include any photographic, video and other visual portrayals of each person in my party in any medium and for any purpose.

Additional Terms for Rental Units

I understand and agree as follows:

• At departure, the rental unit is to be left in a reasonably clean condition (broom swept), garbage is to be removed from the rental unit and placed in an outside dumpster, all kitchens and kitchenettes are to be left clean, all dishes are to be washed and put away, and the microwave, fridge, stove and countertops are to be wiped clean; otherwise, Haven Hills Campground and Resort Management may charge my credit card with a $125 cleaning fee.  I understand and agree that if I leave the rental unit in an unreasonably filthy condition, permit a pet to occupy a rental unit not designated as pet-friendly or smoke in a rental unit, Haven Hills Campground and Resort Management may charge my credit card for the cost to professionally clean the rental unit ($250 minimum charge).
• All damage to the rental unit, whether caused by myself, my children, guests, or pets, will be disclosed to the registration office immediately or at checkout. All damage occurring to the rental unit during my stay will be charged to my credit card after a thorough inspection has been made by Haven Hills Campground and Resort Management. Damages for which I will be responsible include but are not limited to: lost key(s), broken/lost TV/DVD/AC remote controls, broken items, discharged fire extinguishers (if not used for a fire), damaged/dented/bent appliances, furniture, cabinetry or dishes, writing on walls or bedding, and ripped or torn mattresses or covers.

Animal Waiver

I hereby agree to the following regulations and conditions relating to my dog while camping at Haven Hills Campground and Resort LLC with my dog.

• Excluded Areas. I agree to keep my dog out of the following areas including, but not limited to, food and beverage areas, the splashpad and pool deck, Jumper Pillow, Great Lodge, Bathhouse, Laundry Facility, Playgrounds and Pavilions.
• Excluded Dogs. I agree that the Campground has the sole discretion to exclude dogs. The basis for exclusion may include but is not limited to the following: breed-specific exclusions; due to their young age are exempted from state or local law vaccination requirements; are sick; are in heat; are aggressive, vicious, dangerous or potentially dangerous; require muzzling; or are easily frightened or sensitive, resulting in disruptive behavior (such as fighting or biting) in response to a stimulus.
• Supervision. I agree to keep my dog on a leash or in a carrier while in all public areas of the Campground. I further agree to always have my dog with me or a designated individual and understand that I may not leave the dog unattended in the cabin or at the campsite. I agree to prevent noise or any other disturbance by my dog, in the interest of other guests at the Campground.
• Vaccinations. I represent and warrant that my dog is up to date on all vaccinations (including rabies and distemper) and flea treatments.
• Disturbances. I agree that, should my dog create any disturbances, which cause complaints to be made to the management by other guests or employees of the Campground, at the request of a Campground employee, I will immediately make arrangements to house my dog elsewhere outside the Campground. Additionally, I understand and agree that if I do not find alternative housing for my pet after being asked to do so, I will be asked to leave the Campground and will not be issued a refund.
• Assumption of Risk and Release. I understand that my permission to have my dog at the Campground with me is a privilege and not a contractual right. Such permission is expressly conditional upon my adherence to the terms of these rules and other rules in effect at any given time. I understand that the Campground may revoke such permission at any time for any reason. Additionally, I hereby assume all responsibility of risks, injury, damage, other harm that may occur while my dog is at the Campground or caused by my dog. Further, I hereby knowingly and voluntarily expressly release and discharge the Campground, its owner, its agents, its parent companies, members, managers, directors, officers and employees (“Released Parties”) from any and all claims, damages, liabilities, injuries, demands, or causes of action, both present and future, whether known, unknown, anticipated or unanticipated, that me or my guests or invitees may have against any of the Released Parties arising out of or incident to my dog’s presence in the Campground, whether arising from any act or omission, whether negligent or otherwise, of me, my dog and/or any guest or invitee. I further agree to indemnify each of the Released Parties for any and all such claims, damages, liabilities, injuries, demands, or causes of action, including costs, expenses, and attorney’s fees arising as a result of or related to the presence of the dog at the Campground. This provision shall be enforceable to the fullest extent of the law.
• Acknowledgment. By signing below, I acknowledge that I have read the foregoing Assumption of Risk & Release and fully understand its provisions and implications. My execution of this Release is entirely voluntary and intended to be binding on my heirs, executors, legal representatives and assigns.

I have read this Animal Waiver and understand it is my responsibility to abide by the Rules. I further understand that it is my responsibility to ensure that my guests and invitees also comply with the Rules. Failure to adhere to the policies and rules set forth herein may result in my removal from the Campground without a refund.

In light of the global pandemic associated with COVID-19, everyone shares in the obligation to observe certain requirements and guidelines to help keep themselves and others safe within your shared community.  In particular, I represent that I have not tested positive for COVID-19 within the last two weeks and I have not been in direct personal contact with someone who has tested positive for COVID-19 within the last two weeks either.  If I do test positive for COVID-19 or come into contact with someone who has, or if my temperature exceeds 100 degrees Fahrenheit and I experience other COVID-19-related symptoms, I agree that I will not seek to enter the resort/community until I am no longer symptomatic for three straight days.  I agree to observe the safety requirements within the resort/community spaces -- including wearing a personal mask when required, and observing required routes of circulation, occupancy limitations, social distancing and sanitization requirements.

Pet Policies

Leash
We ask that you keep your pets on a leash at all times. This helps you, your pet, and other guests and other guests’ pets stay safe.

Buildings and Splash Pad/Pool Area

Pets are not allowed in the buildings. Haven Hills do not allow pets in our Lodge/Bathhouse/Laundry building or splash pad/pool area. Please do not tie your pet to our trees, doors, or posts. Pets are also not allowed on our playground/jumping pillow.

 

Cleaning Up After Your Pet

Be a good neighbor and please use the dog walk area and clean up after your pet always. Do not let your pet deposit waste on your site or any of our other guests’ sites please. Failure to clean up after your pet will result in you being asked to leave without a refund.

 

Leaving Pets Unattended

Pets may not be left unattended in our park. Please do not tie your pet to a tree and leave. Leaving your pets unattended is dangerous for your pet as many factors including weather, power outages, etc. can affect your pets well-being while you are away.

 

Pets Not Allowed on Furniture
If you are staying in one of our cabins/yurts, pets are not allowed on the furniture.  For any incidents, that will be a $50.00 charge per occurrence.

 

Pet Vaccinations
Due to Insurance Requirements, all pets must be vaccinated in our park. Please make sure your pet’s shots are up-to-date.

 

Barking
Excessive barking is not tolerated and disturbs your neighbors. Please note that excessive barking may result in you being asked to leave without refund.

 

Park Policies

RV/Cabin Policies

Check In / Check Out

Check in is at 12 PM CST for RV and 3 PM CST for Cabin/Yurt. This entitles you to your site until 11 AM the day after check in. Early check in is not permitted. The guests who paid for the site the night before you has paid for their site until noon. We will not ask a guest to leave so that you can check in early. If you will be arriving in the area early, please make arrangements until your site opens up at noon. We do not have a waiting area for those checking in early. Check out time is 12 PM. You do not need to contact the office for check out, unless you need to pay for an after-hours check in.

RV Guest- Please place reservation ticket in corresponding post upon arrival.

Late check-ins are allowed at any time, please just contact the park for instructions.

If you are staying in our park for a month or longer, we require an agreement to be signed.  Please contact park for more details.

Help us keep a clean attractive campground. When arriving and unloading keep your site clean and place garbage in designated containers.

Site Changes

You have been assigned a specific site, if you wish to move please check with the office. Due to reservations and maintenance, moving may not be possible. Please inquire before moving sites.

Picnic Tables

Only one table per site. Do not move additional tables from surrounding sites.

Open Fires

Open fires are not allowed in our park. Fires must be in firepits or designated fire rings. Please do not relocate the fire ring at the campsite. Burning of liter is prohibited. This includes cans, plastic, glass and styrofoam. Pallets or wood products with nails, staples or metal are not allowed to be burned or brought into the park. If burnt bottles and trash is found in your fire ring a $50 cleaning fee will be issued. 

Parking

Please do not park your vehicle, trailer, or boat in an adjacent site. Use of more than one site will result in additional charges. Please utilize overflow parking.

Storage

Storage is not allowed under or around your RV or picnic table.

Site and Park Navigation

Please be respectful of your neighbor and do not walk between sites when navigating the park. Please use main roads, sidewalks, and designated public paths to walk around the campground.

 

Washing

Hose washing RVs or vehicles is not permitted, as it can result in a mess and disturb your neighbors.

 

Rugs

Rugs bigger than 3’ x 2’ are not allowed as it kills the grass and we want your site to look good for both you and the next guest.

Large Group Gatherings

Contact park management before planning large group gatherings or parties. No kegs will be allowed on premises,.  

Vehicle Policies

Speed Limit

The park speed limit is 5 mph. This policy is to keep you, your children, and your pets safe. Exceeding this speed limit will result in a warning. Multiple warnings will require us to ask you to leave. Safety is our number one priority for our guests.

 

Parking

Each paid guest registration covers 1 RV per site and 1 vehicle per site unless noted. Extra vehicles will need to be parked in the designated additional parking area behind. No vehicles, including carts, will be allowed to park on grass. Ruts caused in your site due to additional vehicles will result in damage charges. Utilize the cart parking over flow parking areas. 

Trailers, Boats, and additional vehicles will cost additional fees for camping. A nightly registration covers 1 RV and 1 vehicle only.

No parking in common areas. Do not park in the middle of the road. Do not park in sites that you did not register for and do not block our garages or our bathroom and laundry room doors. Parking on the grass is not permitted at Cabin/Yurt/RV Sites.

 

Golf Carts

Only golf carts are welcome. Must be 16 years of age or older with valid drivers license. All cart operators will have automobile insurance. Haven Hills will provide carts to rent upon registration (additional fee). Any cart brought on premise must be in good working order, no mechanical issues, excessive loud exhaust/stereo equipment. All cart users must only travel on cart paths and on pavement throughout camping/lodging area. NO carts on sidewalks. All cart paths will be closed at dusk. Any guest found on cart paths after hours will be asked to leave without refund. Its imperative users obide this rule because of safety and unforseen accidents that could occur.  NO SXS atv's at this time will be allowed.

Golfing

We understand our resort still resembles a golf course. We currently have a driving range and 3 holes open for golf. Do not golf anywhere else. This inclides driving balls, chipping or putting on premises due to the safety for all guests. If one is found violating this rule they will be asked to leave without refund. 

 

General Park Policies

 

Severe Weather

In case of severe weather, seek shelter in the bathrooms or the laundry room. Signs for shelter areas are posted. We love pets, so please bring them with you and please do not leave them in your RV during severe weather warnings.

 

Visitors

Only registered guests are permitted to enter the park. All visitors must stop in the office to register and receive a parking pass. Visitors may not bring pets. Haven Hills Campground and Resort reserves the right to limit the number of people visiting a site. Day visitors must depart by 10:00 pm CST. Overnight visitors must depart by Noon CST. Please check with the office before inviting any visitors. Registered guests are responsible for ensuring their visitors are properly registered and that all campground rules are followed.

All guest visiting someone in the park must register and pick up a pass at the office and park in the designated area. Vehicle Pass must be visible at all times please.

 

Electrical Use

You are responsible for understanding how many amps you are using in our RV. Amp usage over the 50 AMPs provided can trip your breaker. Please be mindful of your amp usage so you don’t trip your breaker during your stay.

Please notify the office so that we can notify maintenance if you have any electrical issues during your stay. Guests are not permitted to diagnose our electrical pedestals per insurance and safety requirements. Maintenance is happy to help. Even if you are an electrician, laws prohibit you from working on our pedestals unless hired to do so.

 

Laundry
The laundry room is open 24/7. Change and Vending available. Please do not leave your laundry unattended. We are not responsible for accidents or theft.

 

Restrooms

For the comfort of all our guests, restrooms are open 24/7 with exception of a temporary closing for cleaning once per day. We ask for your help in keeping the restrooms clean, please. Guest under the age of 18 need adult supervision in the bathrooms and showers.

Splash Pad/Pool & Playground

No lifeguard is on duty. Splashpad/Pool and Playground opens at 9 am after quiet time and closes at dusk. Anyone under 18 must be supervised in these areas and all areas of the campground at all times. Horseplay, running, erratic behavior is not permitted in our pool area. Alcohol and Food is not permitted inside the splash pad/pool itself. Pets, loud music, glass, and rough play are not permitted at our splash pad/pool or playground. Failure to follow these rules result in you being asked to leave without refund. Children in diapers are required to wear swimming diapers.  Please do not let your children climb splashpad features. Absolutely NO water balloons are allowed on site nor near splashpad. 

 

Quiet Time Policies

Quiet time is 10 PM to 7 AM. Anyone playing loud music will be warned only once and then asked to leave without a refund.

 

Trash Disposal and Recycling

Trash cans are located throughout the park. Please tie trash bags completely closed and put your trash completely in the trash container. If the first can is full, please find another container. Please do not place your trash on the ground. Woodland creates like possums and racoons are attracted to left out or disposed of food and while we think they are cute and wonderful animals, we don’t want you to find a surprise night visiting racoon at your site because of incorrectly disposed of trash! Do not dispose of wires, oil, furniture, mattresses, or any toxic waste or chemicals in our trash cans. Trash is emptied once per day. Times may vary due to maintenance scheduling requirements throughout the day.

A dumpsters are available throughout the park. Please do not dispose of any motor oil, cooking oil, wires, furniture, mattresses, or any toxic or hazardous waste items. Failure to adhere to this rule may result in charges for disposal fees.

Children

Children under 18 must be supervised by an adult at all times. Horseplay, running, or diving in the pool is not permitted. Riding bicycles without a parent and on our main entrance road is prohibited for the safety of your children and our incoming RV guests. The playground, ball court, and splash pad/pool close at dark. Anyone under the age of 18 must be back at their site by dusk. Children may not use the restrooms without being accompanied by a parent or guardian.

 

Drones

Drones are not permitted in our park. 

Clotheslines

Clotheslines are not permitted in our park.

 

Fireworks and Firearms

Fireworks and firearms are strictly prohibited in our park. The prohibiting of fireworks includes sparklers, smoke bombs, aerials, and firecrackers. The prohibiting of firearms includes all guns including air soft, BB, and pellet guns. If these items are seen outside of your RV, you will be asked to leave immediately without a refund.

 

Repairs

Repairs to RVs and vehicles are not permitted in our park. We are happy to recommend a local Mobile RV Repair service that comes out to your site to assist you with any repairs.

 

Safety and Emergencies

Emergency Contact Information forms are required from all monthly guests. This information remains private and used only when a situation arises when we need to contact someone in the event of an emergency or is sought by law enforcement agencies. We never give personal information out to others.

If you observe any activity you believe to be of concern, call (309)333–1434. 24 hours a day. (No soliciting is allowed.)

If you need to call 911 for any reason, and time allows, please call the office so the maintenance staff can be prepared to escort the emergency personnel to your site.