Cancellation Policy

Heart of the Redwoods Cottages & RV

Cancellations may be made online or by contacting the Park Staff directly.  Please note our Refund Policy:

REFUND POLICY FOR ALL SITES & COTTAGES:

1.    No rental refund will be given for circumstances beyond our control, such as planned or unexpected power outages, road closures, weather related issues or other “Acts of God”.  When possible, we will offer a onetime reservation date change for the like cottage/site within the same travel season.

2.    If a reservation is cancelled more than 5 weeks prior to the arrival date, we will issue a full refund, minus the non-refundable $25 transaction fee.  For a cancellation of a reservation more than 4 weeks, but less than 5 weeks prior to the arrival date, we will issue a 50% refund.  For a cancellation one week or less prior to the arrival date, no refund is given & the full booking/reservation fee is forfeited.

3.  A full refund will be given for cancellations made at least 24 hours after the reservation is confirmed if the cancellation is made at least 72 hours before check-in time.