Refund Policy

HideAway Lakes does not issue refunds but offers alternatives for managing reservations and addressing concerns.

Weather Policy:

• We do not provide refunds for weather-related issues but offer weather insurance for booking protection.

Reservation Changes and Cancellations:

• Guests can modify or cancel reservations via their confirmation email up to 3 days before arrival.

Camp Credits:

• Cancellations within the designated period may result in camp credits with a nominal rescheduling fee. Camp Credits may not be redeemed during Holiday Weekends or Special Events. To utilize your camp credit, please call our reservation desk when you are ready to book your next camping adventure.

Non-Transferable Fees:

• Certain fees, including booking, lock-site, and processing fees, are non-refundable and non-transferable.

Chargeback Policy:

In the event of a dispute (chargeback), we ask that you contact us immediately. We encourage open communication to resolve discrepancies promptly. Guests agree to contact HideAway Lakes via email within 3 days of the disputed transaction date for eligibility. Guests should provide detailed information for prompt resolution. HideAway Lakes intends to resolve all disputes within 48 hours.