Cancellation Policy

RESERVATIONS AND BOOKING POLICY

Reservations can be made through our website (www.hotspringsoffroadpark.com then click BOOK YOUR STAY) or by calling the Park Store at 501.625.3600. Reservations cannot exceed 12 days in length and must be made more than eight hours prior to stay (before 4:00 PM CT) and no more than 355 days in advance. We always encourage prior reservations, however walk-ups will be accepted on a case by case basis if it's before 4pm, and if we have occupancy. Walk-up reservations are not guaranteed. 

Payment is due in full at the time the reservation is made and signifies that you agree to these Park Terms and Conditions. 

CANCELLATION POLICY

To cancel or modify your reservation, you must call our Park Store at (501) 625-3600 before the deadlines listed below. Cancellations via email, text, or social media will not be accepted.

This policy applies regardless of weather conditions, natural disasters, government-mandated shutdowns, public utility disruptions, health emergencies (such as COVID-19 or other communicable diseases), and changes in the guest’s personal plans.

This policy is subject to change at any time without notice. The version in effect at the time of booking will apply to your reservation.

CANCELLATIONS, USER CREDIT, & REFUNDS

More Than 30 Days Before the Reservation

Lodging, RV Site, and Tent Site cancellations made more than 30 days before the scheduled stay are eligible for:

• A refund to the original payment method, minus a 10% cancellation fee, OR
• A full credit in the form of "Campspot User Credit," valid for 400 days and applicable to future Camping Reservations and Park Store Merchandise (not valid for Trail Passes or Memberships).
• Once you know the date of your next reservation, please call our Park Store at (501) 625-3600 to apply the User Credit.

30 Days or Less Before the Reservation

Cancellations made 30 days or less before the scheduled stay are non-refundable. However, guests may choose to receive:

• A Campspot User Credit for 90% of the original reservation value, with a 10% rebooking fee deducted.
• This credit is valid for 400 days and may be used for Camping Reservations and Park Store Merchandise (not valid for Trail Passes or Memberships).
• Once you know the date of your next reservation, please call our Park Store at (501) 625-3600 to apply the User Credit.

3 Days or Less Before the Reservation

Cancellations made within 3 days of the scheduled stay are fully non-refundable and non-transferable.

• No refunds, rebooking, or Campspot User Credit will be provided under any circumstances.

This policy applies regardless of weather conditions, natural disasters, government shutdowns, or other unforeseen circumstances.

APPEAL PROCESS

We understand that life happens. While our policy is firm, guests with extreme, verifiable circumstances may request an appeal within 24 hours of the missed reservation. To do so, please call our Park Store at (501) 625-3600. Appeals are reviewed on a case-by-case basis, and approval is at Park Management’s sole discretion. Submitting an appeal does not guarantee a refund or rebooking approval.