Refund Policy

REFUND POLICY

CANCELLATIONS, USER CREDIT, & REFUNDS

More Than 30 Days Before the Reservation

Lodging, RV Site, and Tent Site cancellations made more than 30 days before the scheduled stay are eligible for:

• A refund to the original payment method, minus a 10% cancellation fee, OR
• A full credit in the form of "Campspot User Credit," valid for 400 days and applicable to future Camping Reservations and Park Store Merchandise (not valid for Trail Passes or Memberships).
• Once you know the date of your next reservation, please call our Park Store at (501) 625-3600 to apply the User Credit.

30 Days or Less Before the Reservation

Cancellations made 30 days or less before the scheduled stay are non-refundable. However, guests may choose to receive:

• A Campspot User Credit for 90% of the original reservation value, with a 10% rebooking fee deducted.
• This credit is valid for 400 days and may be used for Camping Reservations and Park Store Merchandise (not valid for Trail Passes or Memberships).
• Once you know the date of your next reservation, please call our Park Store at (501) 625-3600 to apply the User Credit.

3 Days or Less Before the Reservation

Cancellations made within 3 days of the scheduled stay are fully non-refundable and non-transferable.

• No refunds, rebooking, or Campspot User Credit will be provided under any circumstances.

This policy applies regardless of weather conditions, natural disasters, government shutdowns, or other unforeseen circumstances.

APPEAL PROCESS

We understand that life happens. While our policy is firm, guests with extreme, verifiable circumstances may request an appeal within 24 hours of the missed reservation. To do so, please call our Park Store at (501) 625-3600. Appeals are reviewed on a case-by-case basis, and approval is at Park Management’s sole discretion. Submitting an appeal does not guarantee a refund or rebooking approval.