Cancellation Policy

Cancellation Policy

1 Month (30 Days) in Advance: 10% Fee, Remaining Balance Refunded.

2 Weeks (15-29 Days) in Advance:  25% Fee, Remaining Balance Refunded.

1 Week (8-14 Days) in Advance: 50% Fee, Remaining Balance Available as Camping Credit only.

Less Thank 1 Week (0-7 Days) in Advance or No Call, No Show: No Refund or Camping Credit available.

Any refunds owed will be refunded to the credit card on file.

Camping Credits are valid for three months; beginning the first day of the new month after cancellation.

Ex: June Cancellation = Camping Credit Expires September 30th, 2025.

 

ONLINE DATE CHANGES & CANCELLATIONS

You can now adjust or cancel your reservations online by clicking the link in your confirmation email. Please note that changes incur additional fees.

Visit this link for the Date Changes and Cancellation Policy: https://kl-river.com/cancellations/

DATE CHANGES

Requests for alterations or adjustments to a reservation are regarded as changes to the original reservation dates. Changes made seven days or less before arrival that reduce the number of days for your rescheduled dates will incur 100% responsibility for those removed days, as deemed in our standard cancellation policies.

*Reservations CAN NOT be changed, modified, or moved 7 days or less before arrival date.

Modifications aimed at reducing trip duration (8 days before arrival) or occupancy, resulting in a surplus credit, will result in the issuance of a Camp Credit. This credit will be allocated to the User Account and will expire within three months, commencing the next month following the issuance of the reservation credit. Credit utilization does not necessitate a visit to the park within the next three months. However, the credit must be applied to a future reservation before expiration.

CANCELLATIONS

Primary Policy: Reservations Canceled within two weeks (8-14 days) of arrival will receive camping credit, less fees. Reservations Cancelled less than one week (0-7 days) before arrival will result in the forfeiture of all paid reservation fees; refunds and/or camping credits are not available. Early departures are not eligible for refunds. No-shows and

same-day cancellations are accountable for the entire duration of the reserved stay. If a cancellation occurs less than 24 hours before the scheduled arrival, the full stay amount and any applicable lock site fee will be withheld as a cancellation fee. Visit this link for full Cancellation Policy: https://kl-river.com/cancellations/

CANCELLATIONS (continued)

Full refunds will not be issued for any bookings or stays, regardless of the timing of arrival. Cancellations are contingent upon the notice period preceding the reservation date. Cancellations must be initiated by the registered guest. Any refund processed for cancellations will be refunded in the same form that it was originally paid, or a reservation camping credit can be issued towards a future stay to be used within three months beginning the next month the reservation credit was issued; a visit to the park is not required to utilize credit, but the credit must be applied to a future reservation. If subject to a refund, your card will be credited within 5 to 10 business days. Cash refunds will not be issued for any reason.

If a reservation is canceled more than two weeks (15 days) before arrival, a full refund will be issued, less a 25% cancellation fee per campsite. Alternatively, Camp Credit can be elected. For cancellations made between 8 and 14 days before the arrival date, Camp Credit for 50% of the payment per campsite will be issued, with the remaining balance forfeited. Cancellations made 7 days or less before the arrival date will result in forfeiture of the full reservation payment. Please note that these fees apply per campsite.

CAMPING CREDIT

Credits have no cash value, cannot be transferred to another guest, and may not be applied towards Day Use or Gift Shop Merchandise. The remaining credit will not be refunded and may only be redeemed once. Guests may not cancel a reservation made with a Camp Credit and receive another credit for a future date or receive the balance on the Camp Credit in cash or credit back to a credit card. To make the most of your Camping Credit for New Reservations or Additional Nights, please get in touch with our office to apply the credit to a New or Existing Reservation. *Please Note: Our system does not currently support the direct application of Camping Credits online, but our office staff will gladly assist you.

REFUND POLICY

Camping is an outdoor activity, and as such, refunds or credits will not be issued due to the natural forces and discomforts encountered. Additional circumstances or factors include but are not limited to voluntary departure, evictions, acts of nature, car trouble, illness, pandemics, health issues or limitations, personal emergencies, family emergencies, third-party Travel Travel Trailer rentals, water levels, drought, terrorist activities, power outages, weather, strikes, lockouts, riots, acts of war, earthquakes, fire/explosions, or any other events beyond our control. If there are concerns about the potential need to cancel part or all of a reservation due to unforeseen circumstances or external factors, we strongly recommend securing travel insurance to safeguard your vacation investment.

Refunds will not be available for inclement weather, failure to comply with the Rules & Regulations, disorderly conduct, early departures, or changes to reservations after check-in. Late arrivals will not qualify for a discount or refund. Management retains the right to exercise discretion in all refund requests. Camping Credit may be provided based on the prevailing circumstances. No cash refunds will be issued under any circumstances.