Cancellation Policy

Renegades on the River — Cancellation Policy 

Address: 1171 County Road 309, Crescent City, FL 32112
Phone: 386-524-4179
Website: https://renegadesontheriver.com
Email: info@renegadesontheriver.com

Standard Cancellation Policy

  • Notice Period: Cancellations must be made at least 7 days prior to the reservation start date for non-holiday stays.
  • Refunds:
    • Cancellations made 7 days or more before arrival are eligible for a full refund minus a $25 processing fee.
    • Cancellations made within 7 days of arrival will result in a charge equal to 2 nights at the reserved rate.
  • No-Show Policy:
    If a guest has not arrived or notified the office within 12 hours of check-in time, the reservation will be marked as a no-show and a 2-night penalty will be charged.

Holiday and Special Event Periods

  • Notice Period: Cancellations for holiday stays (Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas, New Year’s Eve, etc.) must be made at least 14 days prior to arrival.
  • Refunds:
    • Cancellations made 14 days or more before arrival are eligible for a full refund minus a $35 processing fee.
    • Cancellations made within 14 days of arrival will result in a charge equal to 3 nights at the reserved rate.
  • Minimum Stay: A 3-night minimum stay applies during all holiday periods.

Cabin & Lodging Specifics

  • For cabin and cottage rentals, cancellations made:
    • 30+ days prior to check-in: Full refund less $35 processing fee.
    • 14–29 days prior: 50% refund.
    • Less than 14 days prior: No refund.
  • Cleaning fees and pet deposits are non-refundable once check-in occurs.

Refund Method

  • Refunds will be processed to the credit card on file within 5–7 business days.
  • No cash refunds are issued for online bookings.
  • Reservation fees and online booking fees are non-refundable.

Early Departures and Weather

  • Early departures or shortened stays do not qualify for refunds.
  • No refunds are issued for weather-related cancellations, including rain, wind, or temperature conditions, unless the park is officially closed for safety reasons.

Guest Credit (if offered)

If Guest Credit is enabled, eligible cancellations may receive credit equal to the amount paid (less any fees) that can be applied toward a future stay within the same calendar year.