Terms & Conditions
Pioneer Valley Campground, Southwick, Massachusetts
DISTURBANCES/EMERGENCIES
Please call the front office for any disturbances. If it’s after hours, please leave a message and someone will return your call ASAP. For EMERGENCIES, please call 911.
CAR LIMIT
Only one car per site, additional cars must be parked in the parking lot.
SPEED LIMIT
5 mph STRICTLY ENFORCED for vehicles of any type.
WATER USAGE
We operate on wells, please do your part to conserve water.
QUIET HOURS
10:00PM -8:00AM. 11PM on weekends. STRICTLY ENFORCED No outside radios, TVs, or loud voices.
We will only ask ONCE, then you will be asked to leave.
CAMPFIRES
Weather permitting, (NO WIND) fires are allowed until 12AM. Do not move the fire ring. Fires must be inside the fire ring provided and must be kept low. You are required to put fires out at midnight.
CAMP FIREWOOD
In order to protect the health of our beautiful canopy of trees, transporting of firewood onto the property is PROHIBITED. Violators will be required to vacate property immediately with no refund. FIREWOOD is available for sale at the camp office or via your customer portal at a very reasonable price.
CURFEW
Your children 12 years and under MUST be with PARENT no later than 9PM. Teens MUST be with PARENT by 10PM. As a parent, it is your responsibility to assure your child’s whereabouts, and safety at ALL TIMES. No child or teen may be left alone in the park without an adult in charge.
POOL
Kids must have an adult (18 or over) strictly enforced. Pool hours are posted on the gate and subject to change.
BICYCLES
Are allowed in most areas of the park. Please be mindful of steep hills and traffic. Please make sure your child is aware of these areas. 16 years and under MUST WEAR A HELMET. Bikes must be back on site by 8PM or Dusk whichever comes first. NO motor bikes or motorized recreational vehicles of any kind are allowed. NO skateboards.
PETS
Your pets are welcome, on a leash. Never leave your pet unattended at the park, pick up after your pet, observe “NO PET” signs at the pool. No pets may be left outside your trailer unattended-day or night. Children may not walk dogs without an adult. No aggressive dogs or nuisance barking are allowed . We have the right to forfeit your pet camping privilege if we feel the pet is a nuisance in any way, or a safety threat to other camps.
TRASH
Please place your site trash in a secure plastic bag and place it in dumpster-locations on the map. Please discard ONLY your camping household trash. Anyone seen discarding anything other than household trash will incur additional fees.
HIKING
Don’t miss our beautiful, marked hiking trails. The trails are NOT for use by children or pets without an ADULT. There are steep cliffs and ponds.
GUESTS
Guests must register at the front office and park in the parking lot. Guest Rates apply. Day pass valid from 10:00AM – 10:00PM. Overnight passes are valid till 12:00PM noon next day.
CHECK IN-TIME IS 2:00PM, CHECK OUT IS 12 NOON
Any party wishing to use the facilities after check-out time may make their request at the office by 10AM on the morning of their scheduled departure. Fees will be based on length of extended stay. NO EARLY CHECK IN without prior request BEFORE arrival. We need time to prepare sites and facilities.
CANCELLATION POLICY
A 100% refund minus a $35 fee will be given if the cancellation occurs more than 14 days prior to the arrival date.
A 50% refund minus a $35 fee will be given if the cancellation occurs between 7 and 14 days prior to arrival.
No refunds will be given if the reservation is canceled 7 days or less ahead of the arrival date.
If only a down payment is taken, the card will be charged the remaining amount for no shows or late cancellations.
ABSOLUTELY NO REFUNDS on Holiday weeks and for Cabins for any reason.
SITE REQUEST
We do our very best to accommodate your site preference. However we do not guarantee any site – Under certain circumstances we may need to use another site with the same hook ups and proximity to your request. Groups making their reservations in a timely manner will be placed together.
FACILITIES
We do our very best to keep our facilities clean and in good working order. Please report anything you find unacceptable on sites or in the bath houses for our immediate attention.
DISCLAIMER
We are privately owned and as such we reserve the right to deny or revoke any camping privilege to any registered or unregistered guest at any time for any reason. Absolutely no refunds will be given. Our local police department works very closely with us to ensure a safe and peaceful environment. Absolutely no illegal drugs, firearms, knives, or fireworks are allowed.
Please Note: This is a recreational campground and not a permanent residence. In the event of an emergency loss of water/power/bath facilities, you are responsible for your own alternative living arrangement
We reserve the right to charge the credit card on file for any outstanding balances or damages done to our property on your account.