Cancellation Policy

Prairie Junction RV Resort, Stettler, Alberta

We’re excited to welcome you to Prairie Junction RV Park! To ensure a smooth and enjoyable experience for all our guests, we’ve outlined our policies regarding reservations, cancellations, and payments. We understand that travel plans can change, so please review the details below to help you plan your stay with confidence. 

1. Reservation Changes (Revisions to Bookings)

  • Guests may request modifications to their reservation (e.g., rescheduling, changing site type) up to 7 days before the check-in date, subject to availability.
  • Less than 7 days before arrival: Reservation changes are not permitted. Only changes pertaining to changing site location may be permitted based on leftover spaces at the time.
  • Reservation changes must be made through CampSpot or by emailing pjrv@pjrvresort.com for assistance.

2. Cancellation & Refund Policy

  • More than 14 days before arrival: Full refund (minus a $8 non-refundable booking fee).
  • 8 to 14 days before arrival: 50% refund.
  • Less than 7 days before arrival: Non-refundable.
  • After arrival: No refunds will be issued for any reason.
  • Early departures: No refunds will be provided for early check-outs. Guests are responsible for all reserved nights unless modifications are made in accordance with this cancellation policy.
  • The $8 booking fee is Non-refundable.

3. How to Cancel

  • All cancellations must be made through CampSpot.
  • If you experience issues canceling through CampSpot, please email pjrv@pjrvresort.com, and we will do our best to assist you.

4. Payment Policy

  • We accept Mastercard, CapitalOne, Visa, cash, Interac, and e-transfers.
  • We do not accept:
    • Credit card information via email.
    • Personal or business cheques.

5. Booking Process

  • Reservations should be made online using CampSpot (via the website or mobile app) whenever possible.

6. No-Show Policy

  • Guests who fail to check in by 11:00 PM on their scheduled arrival date without prior notification will be considered a no-show.
  • No refunds will be issued for no-shows.

7. Severe Weather & Special Considerations

  • Prairie Junction RV Park operates year-round, and refunds will not be issued due to unfavorable weather unless the park is officially closed.
  • Refund requests for medical emergencies, road closures, or other unforeseen circumstances will be considered on a case-by-case basis at management’s discretion. Supporting documentation may be required.

8. Refund Processing

  • Approved refunds will be processed within 10 business days to the original payment method.

 

We appreciate your understanding and cooperation in adhering to our policies. At Prairie Junction RV Park, our goal is to make your stay as enjoyable as possible. If you have any questions or need further clarification, don’t hesitate to reach out. We’re here to help and look forward to welcoming you soon!