Terms & Conditions

Terms and Conditions:

Please read and sign the entire document before arrival. 

We are excited to welcome you to Provo River Resort, and our goal is to provide our guests with a peaceful, relaxing, and enjoyable stay on our beautiful property. The following rules are in place to provide this environment to our guests. We thank you for adhering to these rules and hope you enjoy every moment with us. Questions or concerns may be discussed with Provo River Resort management at (801)-382-9395 or in the Grandma Froggie General Store. Provo River Resort strives to provide all guests with a safe and enjoyable experience. Provo River Resort assumes no liability for accidents, injuries, or loss of personal belongings on our premises. Guests acknowledge the inherent risks associated with resort activities, the use of facilities, and equine or livestock activities. By using our facilities and participating in activities, guests agree to hold Provo River Resort harmless for any claims arising from such use. We recommend all guests exercise caution and common (or rare) sense while enjoying their stay.

Resort Rules:

_____ The speed limit within the campground is 5 MPH. Children are playing, please drive slowly. If you are found speeding, you may be fined or asked to leave with no refund. 

_____ To keep the grass green, we must water. Sprinklers are scheduled to come on Sunday, Tuesday, and Thursday nights, from 11 pm to 8 am. It is your responsibility to remove any belongings you do not want to get wet. If you cause any damage to the sprinklers, you will be responsible for the cost of the repairs. 

_____ Tents are currently NOT allowed at any sites. Please note that designated tent sites may be developed in the future.

_____ Summer hours are 9 am - 9 pm Monday-Saturday, 9 am-5 pm Sunday.  If you need anything immediately outside of office hours, you can always contact the camp manager, as her phone number is on the office door.  

_____ Please refrain from parking or driving on grass at any time. There is a fine associated with doing so. 

_____ Guest is required to have insurance coverage on vehicles and trailers when staying at Provo River Resort.

_____ Do not leave children unattended at any time. We want you to enjoy yourself, but please keep a close eye on your children. 

_____At Provo River Resort, we offer power at every site. This is "mountain power"  and does not work well with many surge protectors.  If you are concerned with power and need to use a surge protector, we recommend using solar power or finding another place to stay that is closer to town with a stronger power grid. In all cases where power didn't appear to work at a particular site when the surge protector was removed, the power worked fine. Please keep this in mind if you want to use a surge protector.

____ We do not allow generators to be used in the park unless there is a park-wide power outage. 

____ Arrivals after 11 pm need prior approval from management. 

____To ensure a clear understanding of park regulations and to access designated fishing areas, your signature is required on the park's terms and conditions.

____ Fishing Access Allows One vehicle and one adult permit holder to access, along with up to three immediate children (under 16). Additional vehicles or adults require separate permits.

____ We do not allow the use of personal swimming pools or hot tubs. 

_____ We welcome your furry friends to accompany you for your stay. They MUST be on a 6-foot or less leash, tethered to your person or camper. You MUST pick up their poop immediately and if they are barking please take care of it so others may enjoy the peace the park has to offer. If your dog is off a leash and there is poop at your site you will be fined $100 and asked to leave. This policy is to keep everyone safe.

_____ Animals can not be left unattended outside at any time. We do not allow any crates or fences outside on the premises.

_____ If you leave your dogs unattended inside your RV  at any time, your animal must have a bark collar on. If there is ANY noise at all, you will be fined 100 dollars.

_____ Check-out is by noon at the latest. There is a $10 per hour late checkout fee if available. See store for availability.

_____ Check-in time for campsites is anytime after noon. Early arrival before noon is $10 an hour; if a site is available, you will need to call the office for approval.

_____ If you are arriving after 9:00 pm, please call the office before closing to make arrangements. Your terms and conditions MUST be accepted before arrival. If you arrive after 9:00 pm, there will be a $50 charge. 

_____ Our cancellation policy is the following for RV Sites:

• If you cancel after noon the day before your reserved date, there is no refund. 
• If you cancel within 1-7 days before your reserved date, you will receive a 50% refund or a 100% camp credit towards another stay.
• If you cancel 8 or more days before your reserved date, you will receive a 95% refund. 
• If you decide to check in on a later date or check out early, therey there is no refund. 

_____ Our cancellation policy is the following for Rentel RV’s:

For RV rental bookings, no refunds will be issued for cancellations made within seven (7) days of your scheduled pick-up date.

_____ Our cancellation policy is the following for Holiday Weekend

For bookings falling on a holiday weekend, no refunds will be issued for cancellations made within fourteen (14) days of your scheduled arrival/pick-up date.

_____ No conducting business, this includes but is not limited to soliciting, fishing guides, fundraising, any form of politics, salesmen/women, or religions to any campers, guests, or employees, in our park. We support the privacy of our patrons.

_____ Please leave your site better than you found it. If we find you have left trash or dog feces, we are happy to clean your site after you leave for a minimum $25 charge. 

_____ Picnic tables and firepits are available at all sites except long-term sites. Please do not move tables or fire pits from other sites. 

_____ There are no personal portable sheds allowed on any sites. 

_____We do not allow charging of electric vehicles with the power.

_____ At this time, we do not have laundry services available. 

_____ Please refrain from walking through any sites that are not your own. There are 3 River access points that are identified on your map. 

____ Please be advised that pull-through sites 73-68 are narrow and may require extra care when maneuvering a vehicle.

____ Showers are bathrooms are provided at a courtesy next to the store. Please leave it better than you found it and limit showers to 10 minutes. If you have children using these facilities, please monitor them at all times. We have additional showers coming soon near site 27. In the meantime, there are portapotties at that location. 

_____ Campfires must be in a fire pit and extinguished before going to bed and before leaving camp. Please do not burn plastic or dog feces. 

_____ All trash must be cleaned up and placed in the dumpsters located at both ends of the campground. If a dumpster is full, you must find another dumpster with room. Please do not place your trash outside the dumpsters. 

_____ Do not place rugs or mats on the grass for more than 24 hours. If you kill the grass, there will be a $200 fine. 

_____ All personal possessions should be put away at night to avoid theft and water damage from rain, wind, snowstorms, or any acts of God. Provo River Resort is not responsible for any lost or damaged items. 

_____ This is bear country, DO NOT leave any food or trash outside of your camper. If you are camping in a tent, ALL food AND toiletries must be kept inside your car. 

_____ ATVs may be used going in/out of the campground, however, they may not be driven around inside the campground except by management. Please abide by the 5mph speed limit.

_____ The Utah Department of Fish and Game requires a fishing permit. No live bait may be used on the Provo River. You can buy a fishing license by downloading the Utah DNR App on your phone. 

_____ Fireworks, firecrackers, sparklers, and any other similar devices are not permitted in the campground at any time. No firearms and/or BB gun use is allowed in the park. 

_____ Provo River Resort is a family-friendly environment. Please refrain from using profanity and keep all alcohol and smoking within your campsite. Any violation of any federal, state, or local law is prohibited. Interfering with the peaceful enjoyment of other campers is prohibited. Any conduct that may be viewed as threatening to other campers or Employees is prohibited. Concerns need to be brought to the attention of management. 

_____If you have hired a fishing guide who is not associated with Provo River Resort, they are not allowed to fish in the park.  If you are a fishing guide, you may stay at the park, but you are not allowed to bring guests to the park to fish. 

_____ Campers assume the risk of camping in a wilderness setting and assume all risks associated with camping in this environment, including but not limited to weather risks, falling rocks, wildlife interaction, flooding, mudslides, and acts of God, war, or nature. Provo River Resort assumes no responsibility for property brought onto the campground or the persons using the campground.

_____ Due to county and state health restrictions, there is no dumping of gray or black water anywhere on the property. It is a warning and a $100 fine for the first offense. The second offense is that you will be removed from the park with a $5,000 fine. This is a HAZMAT issue. Because of the proximity to the Provo River, we do not have sewer hook-ups at any of our sites. We have a pump-out service through an outside vendor available. For a basic dump, it is a $50 fee. If you would like to take advantage of the services, please visit the store. At this time, it is only available outside of food truck hours. If you need an immediate dump, there is a dump station with a tank washout located at Deer Creek State Park. 

____ All Although there are sewer hookups at some sites, please note they are not ready to be used. 

_____ We have a self-serve dump station available for your convenience. There is no water source available to flush your tank. We do not allow dumping from customers who put 'FLUSHABLE WIPES', FEMININE PRODUCTS, EAR SWABS, ETC., in their systems. If those are dumped in our self-serve, it is a $200 fine. Make sure you release the valve slowly so there is no backup. Provo River Resort is not responsible for any overflow or damage caused by using the self-dump.

_____ Provo River Resort reserves the right to refuse service to anyone, at any time, for any reason. 

_____ Provo River Resort reserves the right to evict anyone for any reason with 30 minutes' notice. This is not a permanent residence and cannot be used as so. 

_____ Each site is allowed 1 vehicle in addition to their RV or motorhome. Only 1 vehicle can be parked on the site. XL sites are allowed 2 vehicles in addition to their RV or motorhome.  All vehicles are required to have a parking permit visible on the windshield and must be picked up at the office at the time of check-in. Additional vehicles will also need parking permits, which can be purchased at the office and must be parked in the overflow parking. All cars without a visible permit will be booted and charged a $250 removal fee. 

_____ If you have any guests visiting, they are allowed to stay for 2 hours as long as they are adhering to the rules and have purchased a parking pass and park in overflow. If staying more than 2 hours, they must pay a $25 per person resort charge. There is a $ 50 rod fee for any visiting guests who will be fishing. If you do not abide by these additional guest restrictions, your entire party will be asked to leave with no refund.  

_____Guests are not allowed to drive through the park. Doing so will cost $25.

_____There is a $50 fine for any unauthorized vehicle parked at your site.

_____ Please be respectful of any employee's time and do not distract them while they are on the clock. 

Winter Terms and Conditions: 

_____ The potable hydrant is the customer's responsibility to add heat tape or heated hose and/or anything else you deem necessary to keep your hydrant from freezing. If the hydrant pipe does freeze and crack, an evaluation will occur to see if necessary steps were taken to keep it from freezing. If decided that proper preventative actions were not taken to keep it from freezing, a fine will be to the customer for neglect. 

_____ Skirting is allowed from November 1st - April 1st. If you would like to keep skirting up year round it must be approved by management. 

Cabin Terms and Conditions: 

_____ Pets are not allowed inside the cabins. There is a $250 fee if pets are inside the cabin at any time.

_____ Please shower before entering the hot tub. Lotions and oils are bad for the hot tub and will result in a fine.

_____You agree not to take anything from the cabin. If something is missing, your card will be charged for the item plus a restocking fee. 

_____You are allowed 2 vehicles when staying at the cabin. All other vehicles must purchase a parking pass and park in the overflow parking lot. 

_____For cabin bookings, no refunds will be issued for cancellations made within seven (7) days of your scheduled arrival date.

_____ Please be respectful and treat the cabin with respect.

_____Please be aware that propane is not included in the rental. We have tanks for rent in the office for $35 each. 

_____Cabin check-in is at 3:00 pm, and check-out is by 11 am. If you would like to extend your stay until noon with no charge, you must wash, dry, and put away all dishes and place all sheets and towels in the bathtub.