Terms & Conditions

Rules, Regulations, & General Information:

*River Haven exclusively offers RV sites. 

Check-In & Check-Out Information

Check-in time is at 12:00 PM or any time after 12:00 PM. Please do not arrive early without first contacting the management office as we cannot guarantee your site will be vacant or ready before noon.

Check-out is at 11 AM. Late check-out is available for some sites for an additional fee; Please inquire with the management office regarding late check-out options.

*Early Departures will not be refunded. A minimum 7-day notice before departure is required for long-term monthly guests.

 

Cancellation Policy

We are happy to provide a full refund less a $10 processing fee for cancellations made at least 7 days prior to the reservation start date.

For cancellations made within a 7-day period, we can offer a refund minus a $25 fee.

General Administrative Information: Rates are subject to change without notice. Rental rates are subject to late fees on the 4th day late, of $50 plus $10 per day. A charge of $25 will be applied to the customer account for any NSF payments received & must be repaid by credit card.

General:  No refunds or transfer of reservations in the event of hurricane or storm evacuations. In the event of an ordered evacuation, you are required by state law to evacuate the property.   Maximum of six (6) people; one (1) RV; and two (2) vehicles per site; if additional parking is required, please contact the office for pricing and availability. No boats or trailers at the site without management approval.

Pet Policy

We love our furry friends, and we know you love yours too! Therefore, we welcome pets at River Haven RV Resort and have outlined a few rules so everyone can enjoy their stay! Please take a moment to read & acknowledge the park rules regarding your furry friends! A $25 fine per occurrence could result if violated.

·       Park allows up to two pets per site. Exceptions must be approved by management.

·       All pets must be kept on a leash at all times and the owner must have the leash in hand.

·       Pets are not allowed to roam freely in the park.

·       Pets are not allowed to be outside without the owner and may not be tied up at any time.

·       Kennels and pens are permitted only with management approval.

·       Pets are not allowed on empty sites.

·       Immediately clean up pet droppings and dispose of them in designated dog waste stations or trash receptacles. A $25 fine per occurrence could result if violated.

·       Pets are not allowed in the Laundry Facility. Pet bedding is never allowed to be washed in the community Laundry Facility.

·       Pets are strictly prohibited from entering the inside any park-owned buildings at any time!

·       Animals are the exclusive responsibility of their owners. Noisy pets will not be tolerated and may not be left outside unattended.

·       Wildlife/farm animals are not considered pets and are not allowed.

 

Bark Park & Pet Wash Station (Future)

For our Parks that have a Bark Park and/or Pet Wash Station, please enjoy. We kindly ask that you never leave your pet alone in the Bark Park and be courteous to other pet owners. Please do not waste water and always pick up after your furry friend.

Animal & Breed Restrictions Apply: River Haven RV Resort reserves the right to deny aggressive breeds and/or other animals into the park. The following animals are currently not allowed in the Parks: Chow, Pit Bulls, American Staffordshire Terrier, Staffordshire Bull Terrier, Doberman Pinscher, German Shepherd, Rottweiler, Wolf Hybrid, or any mix of these breeds. 

The following animals and non-domestic exotic animals are not allowed: Mice, Rats, Monkeys, poisonous frogs, arachnids (spiders, scorpions, etc.), or any other exotic animals deemed poisonous or dangerous, such as poisonous snakes, pythons or poisonous lizards. Management reserves the right to deny other types of non-domestic animals.

Note: Oleander plants are toxic to animals if eaten.

Service Animals & Police K-9 Dogs

Service animals are not considered “pets” and are for persons with disabilities. As such, Service Animals are exempt from any pet policies or pet fees. Appropriate paperwork may be required from a Professional Provider. Police K-9 Dogs who live with their handlers are not subject to breed restrictions or pet fees but must provide proof of status as a K-9 officer and vet records.

Vehicles & Parking

The speed limit is 10 mph at all times and must be observed by all vehicles, including motorcycles, as there is high pedestrian activity in the park, including children at play. The Park has a 2-vehicle limit, (cars, trucks, or motorcycles) per site allowed provided they fit on your site properly. ATVs/UTVs are not permitted in the park. Additional vehicles or vehicles too large to fit on your site must be parked in designated open parking lot areas. Parking on the streets, lawns, or empty sites is strictly prohibited and may be towed at the owner’s expense without notice. You are responsible for both your vehicles and the vehicles of your guests. Violations of parking rules are subject to a $35 fine without notice. No repair work of vehicles is allowed in the park or designated parking lot at any time. Any damage caused by you, or your guests, is YOUR responsibility. Availability in the designated parking lot is first come first serve. It is the registered guest’s responsibility to direct visiting guests where designated open parking is allowed.

Vehicle Rules: All persons must have a valid driver’s license to operate any motorized vehicle on the property including golf carts. No parking on the road or the grass. Park your vehicle at your assigned site only. Any vehicle parked in a vacant site without management approval will be charged for the space at the daily rate.  The operation of motorized scooters, ATVs, minibikes, or any unlicensed motorized vehicle is prohibited on park property.  No repairs or washing of vehicles or RVs are allowed unless approved by management.  Golf carts must be well-maintained and compliant with local laws. 

Vehicle Age & Aesthetics

All RVs are subject to declined entry based on overall aesthetics, regardless of age, and are at the discretion of the resort manager.

RV Appearance

Recreational Vehicles must be kept in good working condition and must not be unsightly. Please consult with management before making any modifications to your unit. Management reserves the right to refuse service to anyone. No Tent Camping.

Site Appearance

All sites must be kept clean, neat, and orderly. Cigarette butts must be disposed of in a trash receptacle and never on the ground! No trash or trash containers are allowed outside of the RVs at any time. Exercise equipment and indoor furniture are not allowed outside. Outdoor rugs are permitted on concrete, no indoor rugs. Storing items under and around your RV is not permitted. Only one cooler will be allowed on each site and must be approved by management. Generators are not permitted. Clotheslines, canopies, patio umbrellas, and tents are NOT permitted. No tent camping allowed. Only 1 lawn ornament per site. Do not trim or cut trees/plants in the park, submit a request to the manager.

Sewer / Trash

All connections require an air-tight rubber seal ring. A sewer hose “donut” or “L” connector is required. Dumping of any wastewater on the ground is strictly prohibited. Trash must be disposed of in the dumpsters or designated trash receptacles provided. Please dispose of charcoal or grease in trash containers, not on the grounds or the lawn. No trash or trash containers are allowed outside of the RVs at any time.

Wi-Fi

Park Wi-Fi is provided to all guests but is not guaranteed. Contact the resort for more information.

Playground (Future)

Hours are from 9 AM to 9 PM unless a planned event is otherwise scheduled and approved through the park office. The playground is reserved for Park guests. People under the age of 12 should be accompanied by an adult. No rough playing, yelling, or improper use of equipment is permitted. No glass bottles, sharp objects, or food are allowed in these areas. No cats or dogs are allowed in the playground. Other rules & regulations may apply and are posted on designated signage.

Laundry Facility & Other Common Areas

River Haven RV Resort does our best to conserve water, so please do not waste water. We take pride in keeping our grounds manicured and our facilities clean, so should you notice any problems, please notify the office immediately. There is no smoking in any of the common area buildings or at the pool.

Fire Pits & Park BBQ Grills (Future)

For the safety of all campers, please remember to keep campfires small and in a contained pit/ring or the designated areas as posted at the park. All campfires must be put out immediately before leaving the site or turning in for the night! BBQ Grills provided by the park are for the enjoyment of all park guests. Please be mindful of other guests and clean the grill tops when use is completed. All charcoal must be fully out and disposed of in a designated receptacle, never dumped on the grounds.

Peace & Enjoyment

Quiet Hours are from 10 PM to 8 AM and will be enforced. Please be courteous of other campers as disruptive noise will not be tolerated. If you have a loud vehicle, please be considerate of other guests and park in the designated parking lot during quiet hours. Public drunkenness and disorderly or abusive conduct will not be tolerated and may result in immediate eviction without a refund. The use of illegal substances will result in immediate eviction without a refund and law enforcement will be notified.

Please do not ride bicycles, or motorcycles or walk through individual sites, whether occupied or unoccupied. For the safety of all guests, please be mindful of vehicles coming and going through the park. All bicycle riders & pedestrians must move to the side of the street to allow vehicles to safely pass.

 

Children and Visitors:  You are responsible for the safety and conduct of children and visiting guests, at all times.  Children under the age of 14 must always be supervised and accompanied by a parent/guardian.

Behavior and Nuisances: Excessive noise/nuisance created by guests/visitors will not be tolerated. An after-hour disturbance fee may be assessed for any calls received.  Common courtesy shall prevail between all persons on park property. Obnoxious, profane, abusive, or threatening language, behavior, and/or actions directed at staff members or guests, or that could adversely affect the enjoyment of other parties utilizing our facility is prohibited; anyone engaging in such activity will be required to leave the park immediately without refund at the sole discretion of park management.

Zero Tolerance: River Haven RV Resort has a zero-tolerance policy for any illegal drug use or illegal activities at the park. Any issues resulting from either will result in automatic ejection and notification of the local authorities.

Alcohol, Smoking, Drugs, and Firearms:  Smoking is prohibited in all park buildings. Dispose of smoking materials in proper receptacles and PLEASE do not throw them on the ground including at your site. Absolutely no discharge or use of firearms or fireworks is allowed, all weapons shall be kept in compliance with all applicable state and federal laws. No alcohol is permitted in any common area (unless approved by management). Management, staff, or any of its representatives will NOT be responsible for people of any age driving while under the influence. No criminal or drug-related activity in or near the park will be tolerated.

Not Allowed: No tent camping or sleeping in vehicles; sub-leasing; clotheslines; outside freezers/refrigerators; fencing; barriers of any kind; dog kennels, pens, dog runs or tie outs; decks or porches; window air conditioners. Generators may only be run during power outages. Water hoses/sewer lines must be free from leaks and have proper connectors. Solicitation or signs for the sale of products/services is prohibited. Please keep your site clean & safe (this includes picking up after your pets and any cigarette butts). A site clean-up fee may be assessed if left dirty. No improvements or alterations are allowed to be made to the site.  If an RV or other property is left unattended after the expiration of the reservation, the RV and other property shall be deemed abandoned. Management shall have the right to remove the abandoned property and will send you a final bill for the cost of removal, storage, and sale of such abandoned property. Management may have the RV removed from the Property by a towing service.

Theft of Service & Criminal Trespass

According to the TEXAS PENAL CODE SECTION 31.04, a person commits theft of service if, with intent to avoid payment for service that the actor knows is provided only compensation, the actor intentionally or knowingly secures the performance of the service by agreeing to provide compensation and after the service is rendered, fails to make full payment after receiving notice demanding payment. Intent to avoid payment is presumed if the actor absconded without paying for the service or expressly refused to pay for the service in the circumstances where payment is ordinarily made immediately upon rendering of the service, as in recreational vehicle parks. That is any guest who leaves without paying for site services or who refuses to pay for services when due may be subject to criminal prosecution. We will prosecute any violations under the “Theft Of Service Law.”

No Liability & Misc.

To the extent permitted by law, the user hereby indemnifies, releases, and agrees to protect and hold harmless River Haven RV Resort, its Officers, Owners, Employees, and Agents, from and against all claims, causes of action, and/or liability arising out of or related to User’s use of the Park Site, Park Models/Cabins, Campground’s Property, Park Amenities & Facilities and/or any condition thereon, without limit and regard to the cause or causes thereof or the gross negligence of campground parties. In addition, criminal activity will not be tolerated and will be treated with swift action, including contacting the proper authorities/Police Department and immediate eviction from the park. Registered Park Guests are responsible for their visitors at all times. Any damage or criminal activity is the responsibility of the registered park guests. No refunds will be given.

Agreement & Waiver

Please read this document (“Agreement and Waiver”) carefully. It must be signed by an adult visitor to the premises and facilities of River Haven RV Resort or by a parent or legal guardian of a minor visitor (i.e., a child under the age of 18).

The safety of Park guests is our primary concern. However, there are risks associated with any visit to the park, the use of Park services and facilities. This document describes some of those risks, memorializes your acknowledgment and acceptance of those risks, and memorializes your agreement to release and hold harmless the owners and operators of the park from any legal claims that might arise from your visit(s).

In consideration of the services provided by the park, its owners, and operators, the undersigned understands, acknowledges, and agrees to the following:

Activities & Risks

Guests are allowed to move about areas of the park only within marked boundaries. Not all areas of the park may be open to guests at the same time: entry to a location, or activity is only allowed when that specific location, or activity is open. Guests are solely responsible for their safety within the park.

General hazards and risks to which every guest of the park may be exposed include automobile collisions (e.g., in the parking lot); falls; abrupt and possibly harmful contact with structures (fixed and moveable), watercraft, and persons; close contact with other guests; carelessness and misjudgments, including negligence, of other guests and the staff of the park, including failing to follow proper procedures, instructions, or park operating policies; the failure of structures and equipment; and unpredictable forces of nature. The terrain of the park may be uneven and unstable, particularly near the water. Poisonous plants and dangerous animals, including snakes and marine life, may be encountered.

Potential injuries and other losses arising from the risks described herein, and others that are not so described, include, but are not limited to, breaks, sprains, strains, bruises, and other contusions, and in extreme cases emotional upset, anxiety, and even death. Risks associated with water activities include drowning. The staff has no training for medical emergencies, and medical evacuation and care may be significantly delayed. The risks described herein, and others that are not so described, are inherent to a visit to the park and participating in park events or activities: in other words, they cannot be removed without altering the nature of the experience.

Acknowledgment & Assumption of Risks

As used herein, the term “Undersigned” refers to the adult signing this Agreement and Waiver and any minors on whose behalf the undersigned is an adult as a parent or legal guardian. The Undersigned hereby acknowledges and voluntarily assumes the risks of illness, injury, death, and property loss associated with my/our visit to the Park, my/our use of its goods or services, or my/our participation in its rides or activities, whether or not described herein.

Release & Indemnification

As used herein, the term “Companies” refers to River Haven Cuero LLC, River Haven RV Resort. As used herein, the term “Released Parties” refers to the Companies, their owners, members, officers, employees, vendors, agents, and contractors.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE UNDERSIGNED, MY/OUR HEIRS, NEXT OF KIN, EXECUTORS, ADMINISTRATORS, ASSIGNS, AND REPRESENTATIVES, HEREBY RELEASE AND HOLD HARMLESS THE RELEASED PARTIES FROM EVERY LOSS, DAMAGE, INJURY, COST, EXPENSE, CLAIM, JUDGMENT, OR LIABILITY OF EVERY KIND OR CHARACTER, WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHICH ARISES DIRECTLY OR INDIRECTLY FROM MY/OUR VISIT TO THE PARK, INCLUDING BUT NOT LIMITED TO MY/OUR PARTICIPATION IN PARK ACTIVITIES MY/OUR USE OF ANY FACILITIES OR SERVICES WITHIN THE PARK (E.G., FIRST AID AND LIFEGUARD SERVICES), MY/OUR USE OF ANY PRODUCTS SOLD WITHIN THE PARK, OR ANY INTERACTION I/WE MAY HAVE WITH OTHER VISITORS TO THE PARK OR MEMBERS OF THE PARK STAFF.

Authorizations & Representations

The Undersigned authorizes any qualified medical or paramedical provider, including a member of the park staff, to administer or obtain emergency medical care for me and/or the minors named herein, and to exchange medical information with third-party care providers. I hereby permit my/our transportation to a medical facility or hospital and accept responsibility for the costs of such medical care and transportation. I further understand and agree that if I/we must be rescued, I will bear the costs of the rescue or evacuation.

The Undersigned grants to the park the right to use for promotional purposes any photograph or video images taken of me and/or the minors named herein while at the park, without compensation. I further understand that personal information I provide to the park may be used by the park or its operators or employees for communication and marketing purposes, but that the Park will not sell any such information to any third parties and will use its best efforts to keep such information confidential.

The Undersigned agrees that the venue of any legal action regarding this agreement or my and/or the herein-named minors’ visit to the park shall be held and maintained solely in DeWitt, Texas, and governed by Texas law. I further agree that if a released party is forced to defend any action, lawsuit, or litigation by me or us, my/our executors, heirs, or family, I will pay the released party’s costs of litigation and attorney’s fees if or to the extent it successfully defends such action, lawsuit, or litigation. Should a court of competent jurisdiction declare any portion of this Agreement and Waiver unenforceable, the remaining parts or paragraphs shall remain in full force and effect.

The Undersigned represents that I and the minors named herein are fully capable of participating in Park activities in which I/we choose to participate and have no current or past physical or psychological medical condition that would prevent my/our participation in those activities. 
I have read, fully understand, and mentally competent to execute this Agreement and Waiver. I am aware that by signing this agreement I am waiving the rights described above that I and any minors named herein, my/our heirs, next of kin, executors, administrators, assigns, and representatives may have.

INDEMNIFICATION: River Haven RV Resort is not liable for injury to any person or for loss or damage to any property (including my property) occurring in or about the Site from any cause whatsoever. I agree to jointly and severally indemnify River Haven RV Resort against and hold River Haven RV Resort harmless from any loss, damage, liability, and expense (including reasonable attorney fees and other costs incurred in connection with the alleged loss of or damage to any property (including my property) arising out of the use of the Site or caused by or resulting from any act or omission of any third party (including criminal acts) or any act or omission of River Haven RV Resort occurring in or about the Site, unless due to River Haven RV Resort gross negligence or willful misconduct. The indemnification shall survive the expiration or termination of the reservation.

Damage to park property, including but not limited to: structures such as office/ apartment, laundry/restrooms; utilities; landscaping; vehicles; street lights or signage is strictly prohibited, guests will be held responsible for the repair of any damages. Management reserves the right to refuse service to anyone. River Haven RV Resort assumes no responsibility for fire, theft, vandalism, natural happenings, injury, accidents, or losses from any cause. River Haven RV Resort is not responsible for any damage to vehicles caused by other guests/visitors and is not responsible for any personal property. River Haven RV Resort reserves the right to limit the length of stay and number of persons per site. Willful violation of these rules will result in termination of the agreement and barring from the property. These Rules supersede any previously written or discussed. By receipt of River Haven RV Resort Rules, you acknowledge your agreement with the terms and conditions.  IN LEIU OF DEPOSIT, WE RESEVRE THE RIGHT TO CHARGE AN INCIDENTAL AMOUNT UP TO $500.00 (FIVE HUNDRED DOLLARS) FOR THE REPAIRS OR RESTORATION OF PARK SITE TO RENTAL CONDITION.

 

GOVERNING LAW; VENUE: This agreement shall be governed by and construed in accordance with the laws of Texas. In the event of any action brought to enforce or declare the meaning of the Agreement, the venue shall be in DeWitt County, TX.

 

BEWARE!! There are snakes and other wildlife in the area. Do not feed birds/wildlife. Do not leave food out for any animals.

By accepting an online reservation, it is considered that you are submitting an electronic acceptance of all rules, and regulations including the resort amenity liability waiver