Southlake RV Resort Terms and Conditions 09-02-2024

Reservation Deposit

Daily/Weekly Reservations – 1 night Prepayment Required for reservation under 28 Days
Monthly Reservations – 1 week Prepayment Required for reservations over 28 Days
Reservation Deposit are subject to our Cancellation and Refund Policies.

Check-In / Check-Out

Check-in commences at 2:00 PM CST. Guests are advised to contact the office if their arrival will occur before or after business hours.
Check-out is required by 11:00 AM CST. Late departures up to 2:00 PM CST will incur a fee of $25. Departures after 2:00 PM CST will be charged at the daily rate. Late departures are subject to availability.

Office Hours

Monday-Friday: 7:30 AM - 6:30 PM
Saturday: 7:30 AM - 5:00 PM
Sunday: 7:30 AM - 4:00 PM
*Holiday hours may vary.

Late Payment (Monthly Guests)

Payments made more than 4 days past the due date will incur a $40 Administrative Fee.

Delinquent Balances

Reminder Notices: Guests with outstanding balances will receive a reminder notice 3 days after the due date. On the 5th Day you are subject to ejection from the property.
Collection Process: Accounts remaining unpaid after 10 days will be referred to a collection agency, with additional fees applicable.
Legal Action: Persistent non-payment may result in legal proceedings to recover the owed amount, inclusive of associated legal fees.

Site Changes

Site numbers are not guaranteed unless a Lock Site Fee has been paid. We guarantee the specific site type reserved. Site numbers may change prior to arrival. Guests wishing to move sites must check with the office. Site changes are subject to reservation schedules and maintenance requirements.

WiFi Guidelines

LOGIN: QRV Southlake Broadband 5G, QRV Southlake Broadband 2.4G
PASSWORD: southlake23
SUPPORT: For 24/7 support, call 1-888-507-1128
The WiFi system is provided as a complimentary amenity. Quality RV Resorts disclaims responsibility for WiFi performance during critical tasks such as online education, work-related activities, or time-sensitive projects. Guests performing such tasks are advised to obtain a personal WiFi device or hotspot.

Park Model Rental Guest

Guests acknowledge receipt of the rental unit inventory, including TV, linens, kitchenware, and furniture. An inventory list is available upon request. Missing inventory upon check-out will be charged to the guest.
Smoking and pets are strictly prohibited inside any Park Model.

Vehicle Policies

Speed Limit

The park speed limit is 5 mph. Violations will result in warnings, and repeated offenses will result in expulsion from the resort.

Parking

Parking on or blocking empty sites is prohibited and may result in daily rate charges or towing at the guest's expense. Each site accommodates parking for two vehicles. Non-working vehicles are not allowed on the property.

Vehicle Maintenance

Vehicle Maintenance must not be done on property

If emergency maintenance must be done, please contact the office and speak with the Property Manager.

Pet Policies

Behavior - Quality RV Resorts enforces a strict one-strike policy for pet rule violations. Management reserves the right to remove problematic animals immediately.
Leash - Pets must be kept on a leash at all times for safety.
Buildings and Pool Area - Pets are not permitted in buildings or pool areas, in compliance with county code laws.
Cleaning Up After Your Pet -Guests must clean up after their pets. Failure to do so will result in a $25 fee for non-compliance. Repeated offences may result in the guest being asked to leave without a refund.
Leaving Pets Unattended -Pets may not be left unattended outside of your RV . This includes tying pets to trees or leaving them in an enclosed area outside your RV.
Barking -Excessive barking is prohibited and may result in the guest being asked to leave without a refund.

Additional Policies

Early Check-In and Late Check-Out Fees

Early check-in and/or Late Departures may be available and are subject to additional charges. Please contact the office for details.

Damage Fees

Guests are responsible for any damages to property, including site fixtures, rental units, and amenities. Fees for damages will be assessed based on repair or replacement costs.

Emergency Contact

All monthly guests should register an Emergency Contact who Is not on property in case of emergency and property management needs to make contact with someone on your behalf.
In case of emergency, dial 911. If possible, contact the on-site manager at 832-247-2113 and inform them of the situation.

Reservation Adjustments

Guests wishing to modify their reservation must contact the office at least 48 hours in advance. Changes are subject to availability and may incur additional charges related to the Cancellation and Refund Policies.

Quite Hours

Quiet hours are enforced from 10:00 PM to 7:00 AM. Please minimize noise during this period to respect other guests.

Guest and Visitor Policy

Each site may accommodate up to 8 (eight) guests, including registered guests and visitors.
All visitors must check in at the office. A maximum number of visitors per site set at 4 (four).
Registered Guests are required to be responsible for the behavior of their guests.

Fireworks & Firearms

Fireworks are prohibited. There are no exceptions.
Firearms Pursuant to Section 30.07, penal code (trespass by license holder with an openly carried handgun) a person licensed under subchapter H, chapter 411 government code (handgun licensing law), may not enter this property with a hand gun that is carried openly.

Cancellation Policy

Cancellations 30 Days or More Before Arrival: Reservations canceled at least 30 days prior to the anticipated arrival date will receive a full refund.
Cancellations 8-29 Days Before Arrival: Reservations canceled between 8 and 29 days prior to the anticipated arrival date will incur a cancellation fee equivalent to one day's rate.
Cancellations Within 7 Days of Arrival: Reservations canceled less than 7 days prior to the anticipated arrival date will not receive a refund or credit.
No-Shows: Guests who do not show up for their reservation ("no-shows") will not receive a refund or credit.
Early Departures: No refunds or credits will be issued for early departures.

Refund Policy

No Refunds After Check-In: No refunds will be issued after the guest has checked in, regardless of the circumstances.
Weather-Related Cancellations: Refunds will not be provided for cancellations or early departures due to inclement weather.
Rule Violations: Refunds will not be granted if a guest is asked to leave the premises due to failure to follow the resort's Rules & Regulations or for disorderly conduct.
Management Discretion: The Resort Manager or Owner reserves the right to assess and grant refunds on a case-by-case basis at their sole discretion. Exceptional circumstances may be considered, but the decision of the management is final.
Unforeseen Events: Refunds will not be issued for cancellations or early departures due to unforeseen events, such as natural disasters, pandemics, or other situations beyond the control of Quality RV Resorts.

Liability Waiver

By accepting this reservation, guests waive, release, and discharge Southlake RV Resort from all claims and liability for personal injury, accidents, property damage, or any other claim arising from the use of the rental/property. Guests agree to defend, indemnify, and hold harmless Southlake RV Resort from all losses, claims, expenses, and demands, including attorneys’ fees, arising from the guests' use of the rental/property. Guests are responsible for the actions and safety of all persons in their group.
Management is not liable for non-utilization of package components or loss of recreational opportunities due to weather or other uncontrollable circumstances.
The resort is privately owned, and management reserves the right to refuse service to anyone.
Guests acknowledge they are not tenants but licensees of the resort. Management may terminate the guest's license to enter the premises at any time for any reason.
Failure to comply with the terms and conditions may result in immediate termination of guest privileges. Guests must vacate the space and leave it clean upon termination or check-out.

Thank you for choosing Quality RV Resorts. Enjoy your stay!

COVID Policy

Southlake RV Resort