Refund Policy

Refund Policy

If you need to cancel your reservation, you can do so online at tumblehill.com or email us at tumblehill@yahoo.com or call 585-384-5248 before the deadline listed below to receive your reservation refund, minus a $15 cancellation fee. Text notifications of cancellations is not acceptable.

• Three day cancellation notice is required. Notify Tumble Hill Campground by 5 p.m. three days before your scheduled arrival. A $15 cancellation fee will be charged.
• Canceling less than three days prior to your scheduled arrival will result in no refund of your reservation.
• Refunds will not be provided due to mother nature.  Campspot (our vendor that handles the reservation software) offers weather insurance.
• Early departures will not receive a refund. However, after arrival, you will have 1 hour to decide whether or not the campground meets your needs.  If it does not, and you depart the campground prior or at 1 hour of arrival, you will receive a full refund.