Refund Policy
Texas Hill Country Resort, Medina, Texas
Refund Policy:
No refunds for early check-out after arrival.
RV Stays:
Reservations cancelled 8 days or more in advance of arrival will receive a refund minus a $20 cancellation fee.
Reservations cancelled 7 days or less in advance of arrival will receive a refund minus a cancellation fee of one night’s stay.
Cabin Reservations :
Reservations cancelled 15 days or more in advance of arrival will receive a refund minus a $20 cancellation fee.
Reservations cancelled 14 days or less in advance of arrival will receive a refund minus a cancellation fee of a one night's stay.
No refund will be issued for no-show guests.
Event Space Rules, Cancelations, and refunds are provided on a seperate document.
Weather & Acts of Nature:
We do not offer refunds or credits for inclement weather, road conditions, or natural events outside our control.
If mandatory evacuations or goverment-issued restrictions affect your reservation, please contact us.
Third-Party Bookings:
Reservations made through third-party platforms (e.g. Airbnb, Expedia, VRBO, Booking.com) must be cancelled or modified through those cannels and are subject to their cancellation policies.
Non-refundable Fees:
Booking fees, pet fees, cleaning fees, and processing fees (if applicable) are non-refunable.
Important Notes:
Refunds are processed within 5-10 business days, and credit card processing times may vary by bank.