Terms & Conditions

Texas Hill Country Resort, Medina, Texas

Texas Hill Country Resort

23195 State Hwy. 16 N
Medina, TX 78055
reservations@txhillcountryresort.com

Check-In/Check-Out
Check-In: 3:00 PM
Check-Out: 11:00 AM
Please contact the office for early or late check-in/out needs.

After-Hours Check-In Instructions:

Upon arrival, head to the doors nearest the flagpole. To the left of the ice box, you’ll find an "Arrival Box" containing an envelope with your last name on it. Inside the envelope, you’ll find:

  • A map to your assigned site

  • A welcome letter with Wi-Fi details (including the password)

  • General rules for your stay

  • A key (if you're staying in a cabin)

Please note: We do not have cellular service on the property. To make calls, log in to our Wi-Fi and enable Wi-Fi calling.

In case of an emergency, please call: 830-201-1895

Internet
Wi-Fi (provided as a courtesy; quality of connection is not guaranteed; please do not stream television programs as this limits available usage for other guests)

Wi-Fi: RVC MHR - Guest
Password: HillCountry19!

Ways to Pay

  • Through the Campspot App (Card): 4% charge

  • Through the Campspot App by ACH (bank routing and account number): No fees

  • CashApp: $MyRVSpacepmt (Include your park and space number in the note)

  • Check or Money Order: Made payable to Investorade Community Holdings
    Mail to:
    Investorade Community Holdings
    PO Box 801113
    Dallas, TX 75240

Smoking Rules:
No smoking inside cabins, retreat, ranch house, event center/rec hall, bathhouses, laundry facilities, or inside the fenced pool area and office/campstore. This includes cigarettes, cigars, vapes, or illegal drugs. If smoke is detected or smelled in one of the facilities you rented, you will be charged a $250 cleaning fee automatically.

Utilities:
We charge monthly guest electric.
Current electric rate: $0.12/kWh

Mail Delivery
Mail is delivered to the office.

Fireworks and Firearms:
Use of fireworks and firearms is strictly prohibited in our park. The prohibition of fireworks includes sparklers, smoke bombs, aerials, and firecrackers. The prohibition of firearms includes all guns, including airsoft, BB, and pellet guns. If these items are seen outside of your RV, you will be asked to leave immediately without a refund.

Laundry:
The laundry room is open 24/7. Please do not leave your laundry unattended. We are not responsible for accidents or theft. Pets are not allowed in the laundry room. No smoking in the facilities.

Speed Limit:
The park speed limit is 10 mph. This policy is to keep you, your children, and your pets safe. Exceeding this speed limit will result in a warning. Multiple warnings will require us to ask you to leave. Safety is our number one priority for our guests.

Open Fires:
Open fires are not allowed in our park. Fires must be in firepits or designated fire rings. You must place the fire pit over gravel or concrete so that the heat from it does not damage the grass.

Pool/Hot Tub:

  • No lifeguard on duty – Swim at your own risk.

  • Pool Hours: 10:00 AM – 10:00 PM Daily

  • Children under 16 must be accompanied by an adult.

  • No glass objects in the pool area.

  • Safety equipment is for emergencies only.

  • No running or horseplay.

  • Pool use is restricted to registered guests only.

  • Residents may bring up to 2 guests but must accompany them at all times.

  • Music should be played softly to avoid disturbing others.

  • Drunkenness and obscene language will not be tolerated.

  • Swimmers with open sores or wounds are not allowed in the pool.

  • Shower before entering the pool.

  • Proper swimsuits are required (no cut-offs).

  • No pets in the pool area.

  • Management reserves the right to deny pool access.

  • Swim diapers are required for young children.

  • No furniture of any kind is allowed in the pool.

  • Only beach balls may be thrown in the pool area.

Rent:
All space rent is due in advance. Any stay beyond the prepaid term is subject to a late charge of $10.00 per day. Non-payment will result in immediate termination of utilities and all privileges. Any guest’s terms can be non-renewed at the sole discretion of management.

Quiet Hours:
Quiet hours are from 10:00 PM to 7:00 AM. No loud parties, loud music, or public intoxication at any time. Guests are responsible for their visitors.

Children Policy:
Children must be supervised at all times. Parents/guardians must assume responsibility for all actions of their children and their guests’ children.

Pet Policy:
Indoor pets are welcome. NO dogs unattended outside (no chaining, no fences where dogs are left unattended). E-collars are permitted if you are supervising your dog. Dogs must be cleaned up after, even in your space, and must be leashed and under physical control of the owner/handler at all times. Noisy or unruly pets are not allowed. No aggressive breeds. If your animal is aggressive, you will be asked to permanently remove them from the park. Pets are allowed in designated cabins. Unattended pets must be crated. No pets in the fenced-in pool area. Pet damage to cabin or resort property will be charged to the guest.

No Parking:
Please do not park on open sites or on the roadway without approval from park management. Please respect the privacy of fellow guests and do not walk through occupied sites. Use of more than one site will result in additional charges.

RV Site:
Please keep your RV in good working condition and clean. We reserve the right to refuse service to any rig based upon its appearance and/or condition. Please keep all cords, cables, and hoses coiled and out of the way of the grounds crew. Unless performed by a licensed, on-site RV repair company, no repairing or overhauling of vehicles is allowed in the park. NO OIL CHANGES.

Water and Sewer Disposal:
A positive sewer seal at both ends of your sewer hose is required on all sites. We may operate on a septic system. Please do not flush anything other than biodegradable toilet paper in toilets (no sanitary products).

Site Appearance:
No permanent fixtures such as wood or metal canopies, sheds, etc. are permitted. No porches unless PRIOR management approval. Cleanliness of the park is important to us. Sites are to be kept clean and orderly, as determined by management. Storage is not allowed under or around your RV or picnic table. Storage bins are allowed under your RV. The garbage dumpster is available at all times. The dumpster is for household garbage only, no furniture or large household items. No batteries or hazardous materials are allowed in the dumpster.

Violations:
Guests/tenants that have more than 3 unresolved violations may be asked to leave the park and possibly go through the eviction process. Formal violations will be handed out as needed.

Right to Evict:
The RV park reserves the right to evict or refuse entry to any person who disregards the rules without a refund. All park facilities and equipment are intended for the convenience of our guests. Any and all persons using these facilities do so at their own risk.

Not Responsible:
The RV park is not responsible for accidents or injuries due to fire, theft, wind, flood, personal negligence, animals (domesticated or wild), acts of God, or other unforeseen acts.

Cancellation Policy:
RV Stays:

  • Reservations canceled 8 days or more in advance of arrival will incur a $20 cancellation fee.

  • Reservations canceled 7 days or less in advance of arrival will incur a cancellation fee of one night’s stay.

Cabin Reservations:

  • Reservations canceled 15 days or more in advance of arrival will incur a $20 cancellation fee.

  • Reservations canceled 14 days or less in advance of arrival will incur a cancellation fee of one night’s stay.

Event Space Rules and Cancellations are provided in a separate document.

Rights Reserved:
We reserve the right to make changes to the rules, regulations, and fees that we deem necessary. We request advance notice prior to leaving. Leaving without notice could forfeit your deposit.

Cabin Rules
(All applicable rules, terms, and conditions apply to cabins as well)

Property Policies: Missing/Damaged Items, Cleaning, and Smoking
Please note the following policies to ensure a comfortable stay for all guests:

  • Any missing or broken dishes, utensils, appliances, linens, or pillows will be charged to the guest accordingly.

  • An additional cleaning fee of up to $500 may be assessed if excessive cleaning is required, including the cleanup of vomit, bodily fluids, or messes caused by animals.

  • Smoking inside any of our facilities is strictly prohibited. A $250 cleaning fee will be charged for any violation of this policy.

  • All applicable charges will be automatically applied to the credit card on file.

Acknowledgment:
By completing the reservation, you attest that you have read the Terms & Conditions and understand it is your responsibility to abide by the rules. You further understand that it is your responsibility to ensure that your guests and invitees also comply with the rules. Failure to adhere to the policies and rules set forth herein may result in your removal from the campground without refund.