We want you to have the best possible experience at Uncle Jim’s River Cove Campground. We ask that you enjoy the campground without disrespecting the natural beauty and ambiance for fellow campers.

DEPOSIT, BALANCE, & PAYMENTS

We accept credit/debit cards (Visa, Mastercard, Discover, Amex) or cash. No checks unless prior office authorization.

At time of booking, we require a 50% deposit. Deposits can only be made with credit/debit cards. The balance is due in full 3 days prior to arrival and will be charged to the card on file. If the card on file is not valid, we will attempt to contact you for 48 hours via phone or email. If payment is not received in full by closing time the day before arrival, your reservation will be canceled, and all payments will be forfeited. We are not responsible for incorrect email addresses, phone numbers, or if we are unable to leave a voicemail due to a full mailbox. Please verify your contact information when making your reservation and when you receive your email confirmation. For one-night reservations, 100% is due at time of booking.

You are welcome to make additional payments towards your stay prior to arrival. There is a link in your email confirmation that will allow you to make partial payments or pay in full prior to arrival. Look for the blue, “Click Here to Pay Bill” link.

CANCELATION POLICY

**We do not have an enhanced cancelation policy due to COVID-19. The following cancelation policy will apply to all cancelations, regardless of reason for canceling.

7+ days prior to arrival: 25% of deposit is forfeited

6-4 days prior to arrival: 100% of deposit is forfeited

3 days prior to arrival: Payment is due in full, and no refunds will be given

Changes to reservation dates or shortening the length of stay requires a 7-day notice

No Call/No Show: Please contact the office by phone if you will be arriving the day following your scheduled arrival date. We will hold you reservation until 5pm the following day. If we have not heard from you by 5pm the following day, we will cancel your reservation and open your site for rental. If you “No Call/No Show” all money will be forfeited and is non-transferable.

If you need to cancel your reservation, please call the office or send an email requesting a cancellation. We will send you an email confirming the cancellation. If you do not receive an email, it is your responsibility to contact us as the email is your proof of cancellation. Please do not use Facebook or other social media to cancel a reservation. These outlets are not monitored consistently.

REFUNDS

Camping is an outdoor experience and refunds will not be given due to unfavorable weather. No refunds for early departure. This rule does not apply if evacuations are necessary.

ARRIVAL & DEPARTURE

Check in time for RV sites and Tent sites is 1:00pm. No Early Arrivals Please!

Check out time is 11:00am. **An additional charge of $100.00 per hour will be assessed for late departures with a minimum one-hour charge. If you are experiencing mechanical issues with your vehicle or RV that will delay your 11:00am departure, please let the office know by 10:00am.

LATE CHECK OUT

Occasionally, late check outs are possible. This is entirely dependent upon availability and time of year and is at the discretion of management. You cannot request a late check out ahead of time. Requests must be made by 10:00am on the morning of departure. If a late check out is granted, check out time is 1:00pm.

LATE ARRIVAL

For arrivals after office hours, we will leave your late check-in packet in the night registration area at the Front office. Please keep in mind our office hours vary throughout the season. Please do not rely on Google or Facebook for accurate office hours. Quiet time starts at 10:00pm. Please try to arrive prior to that time to allow time to get set up without disturbing your neighbors. If you arrive after quiet hours, please do a very minimal set-up until the following morning.

QUIET HOURS

Quiet hours are from 10:00pm to 7:00am. Please make sure all music, TV noise, etc. are at a minimum after this time. All children under the age of 16 must return to their site by 10:00pm. Quiet hours are enforced by our camp staff and security. If they must speak to you more than once about the noise volume in your site, you may be asked to leave immediately without a refund. If you are having issues with someone being too loud after quiet time, please call the afterhours number listed on your mapbook. Discretion will be used.

SPEED LIMIT

The speed limit is 5 mph, and it is enforced. Please drive carefully and watch for children and pets.

VEHICLES, PARKING, UTILITY TRAILERS, & OVERFLOW PARKING

There is a maximum of 2 vehicles per site. There is a daily fee of $5 for additional vehicles. Vehicles must be parked on the gravel pad. Absolutely no driving or parking on the grass unless it is a designated parking spot. Vehicle hang tags must be visible on your rearview mirror or dash at all times. Vehicles parked without a valid hang tag are subject to towing at the owner’s expense.

When booking your site, please pay close attention to the dimensions of the site so that you have plenty of room to park your vehicle(s) in addition to your RV.

**We do not have an overflow/visitor parking lot. If you are bringing a utility trailer, tow dolly, or an additional vehicle than what is allowed and you do not have room in your site for it, you will be required to book an additional site or find parking off property.

VISITORS

All visitors must register at the front office and obtain a parking pass. Day visitors must leave by 10:00pm or will be considered overnight visitors and will be charged a fee. We do not have a visitor parking area, so registered campers must have space in their site for the visitor to park. Registered campers are responsible for their visitors and will be held financially responsible for any damage to our property. Please make sure your guests are aware of campground rules.

FIRES, FIREPITS, & GRILLS

Fires are allowed in designated fire rings only and must not be left unattended. Do not move the fire rings. If your fire ring is too close to your camper to safely burn a fire, please alert the staff and we will move your fire ring. DO NOT burn plastic, glass, or garbage. Do not burn logs that are larger than the fire ring. There is a charcoal grill at each site. These are for charcoal only. Firewood, charcoal, and related items are available at the office for purchase. Fires must be extinguished before leaving for the day and before final check out.

GARBAGE

Please keep your site tidy! DO NOT leave your trash out overnight. There are dumpsters available for your use and their locations are marked on your map. If management must clean up your site, there will be a $25 fee.

RV CAMPING

Pressure regulators and surge protectors are recommended. All sewage connections must have an airtight seal by use of a rubber collar or elbow adapter. If you do not have one, you will be required to purchase one. If your camper is equipped with outdoor LED lighting, please be courteous to your neighbors and turn off those lights once you go to bed. These lights can be extremely bright and disruptive to both the nighttime ambience of the campground and your neighbors’ sleep.

SWIMMING & TUBING

Swim at your own risk. Children under 12 must be supervised by an adult. Water shoes are recommended. Do not cross through an occupied campsite to reach the river. River depth and speed can fluctuate very quickly, even if it is not raining at the campground. If you suddenly notice the water turning muddy, exit the river immediately as this is a sign that flash flooding is imminent. Management will alert guests to any possibilities of flooding or inclement weather when we are notified. Life jackets are strongly recommended for all ages when swimming or tubing in the river. All persons, including visitors, legally agree to release Uncle Jim’s River Cove and its employees from any and all injuries or damages incurred while swimming or tubing.

CHILDREN

Children must be supervised by a parent or guardian at all times. Guests are liable for any damages caused by children that are not supervised. Please advise children to respect the privacy of other campers by not walking through other campsites or disturbing their belongings. Children under the age of 8 must have an adult with them in the restrooms. Please caution children to not approach unknown dogs unless they have owners’ permission. All children under the age of 16 must return to their site by 10:00pm.

GOLF CARTS

Personal golf carts (gas or electric) are permitted at the campground and must be registered at check in. There is no charge to bring your personal golf cart. Only licensed drivers, aged 16 and up, are permitted to drive personal or rental golf carts. Golf carts are not allowed off property or in the grass. Personal golf carts must be equipped with working headlights. Passengers are limited to the number of seats on the golf cart.

A valid driver’s license is required for registering personal golf carts and rental golf carts.

Privately owned golf carts must have proof of proper liability insurance and must be shown at registration.

ALCOHOL

Alcohol is allowed on property. The legal drinking age in Tennessee is 21 years old. Alcohol must be concealed in a cup or with a koozie. No glass bottles allowed at the beach or in common areas. Any alcohol-related offense will be grounds for immediate eviction without a refund.

SMOKING

Please dispose of cigarette butts in receptacles provided throughout the campground. Do not leave cigarette butts on the ground. Smoking is not allowed inside any buildings or common areas. Please refrain from smoking within 500 feet of a common area.

PROHIBITED

· Generators (except for Winter months during power outage)

· Fireworks

· ATV’s

· RV, trailer, or car washing (Professional services are permitted with prior approval of front office)

· Illegal drug use

· Disorderly behavior

· Walking through occupied sites

COVID Policy

Uncle Jim's River Cove Campground, Sevierville, Tennessee