Terms & Conditions

** We do not accept AMEX **

Welcome to our campground! Please review and abide by our terms and conditions for a safe and enjoyable stay. Your cooperation helps maintain the natural beauty of our surroundings. Thank you for choosing us for your outdoor adventure!

Winter Camping

• During the months November to April, winter camping is active. If using site water, guests are to fill their tanks then completely disconnet their hose from the hydrant after their tanks are full. This is to prevent pipes from freezing and bursting, and damaging the hydrant head. Failure to do so can result in the camper paying fees for property damage. 

Check-In and Out

• Self-check-in after 1:00 PM.
• Self-check-out is 11:00 AM.
• Early check-in is not available. Late check-in is allowed at any time. Head directly to your site.

Quiet Hours

• Please be considerate of others. Quiet hours are from 11:00 PM to 8:00 AM. All minors under the age of 18 must be accompanied by an adult after 11:00 PM.
• Please respect these quiet hours, failure to respect other campers during their stay can result in a discussion with management.

Site Changes & Details

• For a site map please click here.
• Each booked campsite is allowed 6 people, two cars with one tent OR one RV per site.
• Please do not park your vehicle, trailer, or boat in an adjacent site. Using more than one site will result in additional charges.
• Requiring an additional tent to the site will be for a charge of $20/night.
• Please leave your site clean and dispose of all household garbage and bottles in the shed South of the RV Park Office. All garbage must be bagged and tied. Large waste items, such as those that cannot be bagged, must be properly disposed of at the appropriate off-site facility.
• Management is not responsible for personal injury, damage to property, lost or stolen items.

Cancellation & Refund Policy:

• 4 days or more cancellation prior to arrival: Full refund minus booking fee.
• 3 days or less cancellation prior to arrival: If reservation is less than or equal to 3 nights, 50% of stay will be refunded. If greater than 3 nights, there is a 50% fee for the first 3 nights, and then a full refund for the remaining stay greater than 3 nights. 
• No refund will be given to No Shows, or Evicted Guests.
• Violet Grove RV Park regrets to inform guests that full refunds for reservations will not be provided in the event of circumstances deemed as "acts of God." We kindly ask guests to take this into consideration prior to making a booking.

Site Connections

• Please use the appropriate sewer and water hookups to continually dump grey or black water. To avoid pipe blockages, do not flush anything besides the camper tank toilet paper.
• Violet Grove RV Park is not liable for any damage caused to RVs due to site hookups. This includes but is not limited to electrical surges/over-voltage conditions, water pressure spikes or sewer backups.

Fire Pits

• Not all sites contain fire pits. Guests must follow the local fire advisories. In the case that guests use the designated fire pits, it is required that these fires are not left unattended.
• Guests must outsource firewood and not remove surrounding trees to build a fire, if damage to property is found, guests are subject to a $100 fee.  
• Guests are permitted to utilize fallen dead trees as firewood during their stay. However, it is imperative that all deadfall is completely burned before the arrival of the next guest to prevent any misunderstandings or inconvenience.
• No campfires larger than 1/2 meter high.
• There is zero tolerance for fireworks and firecrackers.
• Burning of wood with nails staples, found in firepits or burned garbage will be subject to a $100 fee.

Facilities & Wi-Fi

• Smoking is not allowed in any of the campground buildings.
• Remove muddy footwear in shower house, and please turn off the lights when not in use.
• The laundry facility is self-serve. Please remove clothing immediately once cycles are complete. We are not responsible for any lost or damaged clothing items.
• Park facilities are for the convenience of the guests. Any guests using these facilities are to use them at their own risk.
• There is Wi-Fi on site, please text 780.542.7111 for the password.

General Park Policies

• Please be advised that the Violet Grove RV Park is monitored 24/7 by video surveillance.
• To keep all guests safe, please obey the 10 km/h park speed limit.
• Off Highway Motor Vehicles may not be used on site
• Parents and/or guardians are responsible for their children and their safety. Any damages or safety issues to the property will be the responsibility of the parents or legal guardians, and will be subject to repairing fees.
• Guests are to acknowledge the risks and dangers of camping outdoors and not hold the park owner or employees liable for injuries or property damages resulting from these risks and dangers.
• Violet Grove RV Park is not responsible for any lost or stolen items, personal injury or damage from any cause.
• There is zero tolerance for firearms, weapons, or illegal drugs at Violet Grove RV Park. Any disorderly conduct or vulgar behaviour is not tolerated, and if required, Violet Grove RV Park holds the right to refuse service to anyone deemed necessary. If any rules or laws are violated, park employees have the right to dismiss further stay from the park grounds without a refund.
• Alcohol is permitted but must be consumed responsibly.
• Please ensure that you clean up after yourself and maintain cleanliness in the area outside your cabin.
• We kindly request that guests respect the peaceful atmosphere of those vacationing here and refrain from hosting parties on the premises.
• All guests are required to pay their rent in full and on time. If a guest is unable to make a payment or falls behind on rent, they will be asked to vacate the property immediately. Failure to vacate the premises upon request will result in the removal of the guest’s trailer or RV at the owner's expense. The campground reserves the right to tow any trailer or RV that remains on the property after a guest has been asked to leave due to non-payment. The campground is not responsible for any damages or costs associated with the towing process.

Pets

• We are pet-friendly here at Violet Grove RV Park. However, all pets must be kept on a leash when outside of the camper.
• Please be a good neighbor and clean up after your pet always. Failure to clean up after pets will result in a Pet Cleaning Fee of $20.
• Pet owners are responsible for pet noise levels and damage, please note that excessive barking may result in you being asked to leave without refund.
• Pets may not be left unattended in our park. Please do not tie your pet to a tree and leave. Leaving your pets unattended is dangerous for your pet as many factors, can affect your pet's well-being while you are away.

Booking Modifications

• If you need to adjust the length of your booking, please notify us immediately.
• Camping is paid in advance, and refunds are only done when given notice of cancellation. No shows will be charged the full amount of the reservation.
• Violet Grove RV Park regrets to inform guests that refunds for reservations will not be provided in the event of circumstances deemed as "acts of God." We kindly ask guests to take this into consideration prior to making a booking.

Safety and Emergencies

• Contact information is saved on file in case of emergency. This information remains private and used only when a situation arises when we need to contact someone in the event of an emergency or is sought by law enforcement agencies. We never give personal information out to others.
• If you need to call 911 for any reason, and time allows, please call the office so the maintenance staff can be prepared to escort the emergency personnel to your site.

Privacy Policy 

• At Violet Grove RV Park, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information, including your credit card details.
• Collection of Credit Card Information: When you make a reservation or booking with us, we may collect your credit card information to secure your reservation. This information may include your card number, expiration date, and security code.
• Use of Credit Card Information: Your credit card information may be stored securely on file for the following purposes: a) Damage Deposit: Your credit card may be used as a form of a damage deposit to cover any potential damages to the property during your stay. b) On-site Purchases: If you make purchases on-site during your stay, your credit card may be charged accordingly.
• Security of Credit Card Information: Your credit card information is stored and secured by Campspot in a secured database. They employ industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
• Consent: By providing us with your credit card information, you consent to the collection, use, and storage of this information as outlined in this Privacy Policy.
• Disclosure of Information: We do not sell, trade, or otherwise transfer your credit card information to outside parties unless required by law or necessary to fulfill the purposes outlined in this Privacy Policy.
• Retention of Information: Your credit card information will be retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
• Access and Correction: You have the right to access and correct any inaccuracies in your credit card information stored by us. Please contact us if you wish to review or update your information.