GENERAL POLICIES

This agreement does constitute a contract between the Guest and Welaka Lodge & Resort, Agent for the Owner of the property.

AGE REQUIREMENTS

All guests (other than a family checking in) must be at least 21 years old. In case of married couples at least one of the individuals must be 21 years of age. The individual signing the registration must occupy the accommodation the full length of the rental term.

DEPOSITS

A deposit of 50% of the rental rate is required on all reservations. We accept credit cards, checks or cash as payment for the required deposit. We require the deposit be paid by credit card or cash for reservations booked less than 14 days prior to arrival. If paying by cash or check, a valid credit card is still required upon check-in.

CHECK-IN TIME

Check-in time is 3:00 p.m. If the room is ready earlier, we will certainly accommodate you earlier. We cannot, however, guarantee early arrivals. We make every effort to ensure your accommodations are ready by 3:00 p.m. but cannot absolutely guarantee it. Our office is open for check-in until 4 p.m. Late arrivals must make arrangements for a late check-in by phone.

CHECK-OUT TIME

Check-out time is 11:00 a.m. Check-out time is strictly enforced due to the time needed to clean and inspect for the next arrival. All keys must be returned to our office upon check-out or through the mail slot in office door if office is not open. You can request a later checkout if the room is available at a rate of $15.00 per hour.

FURNITURE

Please do not move the furniture during your stay. If you find it necessary to do so, all furniture should be returned to original positions before departure.

PET POLICY

Pets are permitted in designated units only with an associated fee. This policy is strictly enforced. If you are found in violation of this policy you will be asked to remove the pet or vacate the accommodation without refund. There will be a penalty fee of $50 per night of your stay added to your bill.

OCCUPANCY

The guest agrees not to exceed the maximum occupancy for the accommodation as described on our website. Babies requiring a crib are the only exception in the occupancy count.

LINENS AND INITIAL SET UP

We furnish the initial linen set-up in all accommodations based upon the number of guests.Linens are inventoried and guests will be accountable for any lost or damaged linens. Cloths for makeup removal are provided in each cottage. Please do not use white washcloths for makeup removal. A starter supply of paper and soap products are also provided.

SMOKING

All of our accommodations are designated smoke free. Smoking is strictly prohibited in all rooms. You may smoke on porches and ashtrays are provided. Please dispose of cigarette and cigar butts properly. Please remember the grounds are not your ashtray.

DAMAGE OR MISSING ITEMS

Guests will be responsible for expenses incurred for damages. If damage or breakage occurs, please inform management as soon as is reasonably possible so that a replacement can be purchased or damage can be repaired. Guests will be responsible for the replacement charge of items found to be missing.

KEY POLICY

A locksmith fee will be charged to re-key the lock of any cottage for which the key(s) are lost or not returned.

PARKING

Parking is a premium. Most accommodations do not allow campers, RVs, boats and trailers to be parked in front. A maximum of two vehicles can be parked on site. Excess vehicles, including trailers, can be parked in designated storage area.

RENTAL BALANCE AND SIGNED REGISTRATION

The balance of monies is due upon check-in by cash, or credit card. The reserving party is required to sign the registration and the signing lessee is responsible for payment of all fees. A valid credit card on file is required for all stays.

LOST AND FOUND

Lock all doors when leaving your accommodations. Do not leave money and valuables unattended in the cottage, neither the agent nor the owner will be held accountable or liable for any loss. Check all drawers, closets, cupboards and under beds before departing. Neither agent nor owner is responsible for items left behind. We will only return items upon request and at the guests expense.

REPAIRS

All equipment is subject to malfunction. Problems are attended to as soon as possible. The Agent or an authorized employee or repairmen may enter the accommodation during business hours for any purpose connected with the repair, care or maintenance of the accommodation. Refunds will not be issued due to the malfunction of equipment. You can expect prompt courteous and professional service in solving any problems.

RETURNED CHECKS

A $35 service charge will be added for any returned checks.

PROPERTY AVAILABILITY

In the event that the Owner of a privately owned accommodation makes the accommodation unavailable, or should the accommodation have maintenance problems, the Agent shall be held harmless by the Guest. The Agent will make every effort to move the Guest to comparable accommodations at the same rate quoted in the confirmation. If comparable accommodations are not available the full deposit will be returned to the Guest. All reservations are made subject to events and conditions beyond our control.

INDEMNIFICATION OF AGENT BY GUEST

Guest agrees to indemnify and save Agent, its employees and Agents, free from any claim or liability for any loss or damage whatsoever arising from, related to or in connection with rental of the accommodation, included but not limited to any claim of liability for personal injury or damage or loss of property which is made, incurred or sustained by any guest or any guests invitee.

DEPOSIT / PAYMENT:

A deposit equal to (1/2) the total bill is required to guarantee your reservation with the following exceptions:

* Reservations made 7 or less days before arrival
* Reservations which are subject to a special discounted rate
* Reservations over a holiday
* Reservation in which the booking terms state no cancellation and/or no refund

These reservations require full payment upfront either at the time of booking or at a set time before arrival. For all other reservations, all remaining balance will be due upon check in. For your convenience, we accept all major credit cards, travelers’ checks, money orders and cashier’s checks and cash.

Refund Policy

Welaka Lodge & Resort, Welaka, Florida