Terms & Conditions

SITE ASSIGNMENT:
Your site number is subject to change prior to arrival without notice, unless a site lock fee was paid at the time of booking. Only your site type is guaranteed.

USE AT OWN RISK; INDEMNIFICATION:
By making a booking, guests agree to waive, release, indemnify, hold harmless, and forever discharge Summerhill Resorts Ltd. and its affiliates, contractors, current and former staff, officers, employees, representatives, and agents from any and all liability, claims, lawsuits, actions, or demands—known or unknown—for personal injury, accidents, property damage, theft, expenses (including legal fees), or any other claims arising out of the use of the rental property or participation in any on-site amenities or activities. This applies to all members of the guest party, regardless of age.

CHECK-IN TIMES:
RV Sites – Check-in from 3:00 PM on the day of arrival
Cottage/Cabin Rentals – Check-in from 4:00 PM on the day of arrival

MINIMUM CHECK-IN AGE:
18 for RV sites
21 for roofed accommodations

PAYMENT:
Full payment is processed at the time of booking.

DAMAGE DEPOSIT:
A $300 damage deposit is required for all cottage and cabin rentals. This will be pre-authorized on your credit card at check-in and released following an inspection at the end of your stay. Please note that it may take up to 10 business days for the funds to be released by your financial institution. In the event of any damage—whether intentional or due to negligence—your deposit will be used to cover the cost of repairs or replacements. If damages exceed the deposit, the balance will be charged to your card on file.

PET RULES:
We are a pet-friendly resort. Pets must always be on a leash, cleaned up after, and must not disturb other guests. We allow a maximum of two dogs per site. Pets are the responsibility of their owners. Management reserves the right to restrict disruptive or aggressive breeds.

RESPECT YOUR NEIGHBOURS:
We encourage a safe and respectful environment for all. Abusive or aggressive behaviour will not be tolerated and may result in eviction without refund.

QUIET HOURS:
11:00 PM – 8:00 AM. Quiet conversation around the campfire is welcome as long as it does not disturb other guests.

CAMPFIRES:
Please do not move the designated fire pits. Fires must not exceed 2 feet in height. Cutting branches or trees on property for firewood is not allowed. Firewood must be purchased on-site by the bag.

SPEED LIMIT:
The maximum speed limit throughout the resort is 10 km/h.

GARBAGE:
Please leave all garbage inside the accommodations. If camping, use the blue bins provided.

WIFI:
Public WiFi is available at Reception, the restaurant, and the Pavilion. Signal strength may vary depending on demand.

WATERFRONT USAGE:
The resort is located along the Ottawa River. No motorized boats are permitted to launch directly from the property, but there is a public boat launch nearby on Acres Road (approximately 10 minutes away). Fishing is permitted along the shoreline with a valid fishing license and is catch-and-release only.

VISITORS:
Visitors are welcome but must check in at Reception upon arrival.

CHILDREN:
Parents or legal guardians are responsible for the safety and conduct of their children at all times. All children 17 and under must be on their site by 9:00 PM. Accommodations may not be used by unaccompanied youths under the age of 18.

DRUGS & ALCOHOL:
Alcohol may be consumed only on your site. All applicable laws must be followed. Driving any motorized vehicle while intoxicated will result in immediate police notification. Cannabis may not be sold on resort property and can only be consumed on the occupant’s site. It must not interfere with the enjoyment of others. There is no smoking of cannabis or cigarettes allowed in rented accommodations. Illegal drugs are strictly prohibited.

BICYCLES:
Bicycle riding is not permitted after sunset. All cyclists must wear CSA-approved helmets and observe the 10 km/h speed limit.

SWIMMING:
Swimming in the river is at your own risk. There are no lifeguards on duty. Children must be supervised by a parent or legal guardian at all times. Use of the rope swing and floating mats is strictly at your own risk. Lifejackets must be worn by children 12 and under, and are strongly recommended for all users. These features are not to be used after dusk. Any guest or child found using them after dusk may be evicted without refund. All children 13 and under must be accompanied by an adult while swimming or using the rope swing and mats.

DRONES:
For safety and privacy reasons, drones are not permitted on resort property unless prior written approval has been provided by Resort Management.

FIREARMS:
Firearms, slingshots, airsoft guns, paintball guns, and similar weapons are prohibited on resort property.

FIREWORKS:
Fireworks and sky lanterns are not permitted unless approved in advance by Resort Management.

CANCELLATION POLICY:
Cancellations are permitted up to 30 days prior to your arrival. For cancellations made more than 30 days in advance, your payment will be refunded minus a $25 cancellation fee. No refunds will be issued for cancellations made within 30 days of check-in.