Cancellation Policy

Making a Reservation

Individual reservations can be made 180 days in advance of reservation arrival date. Summer (May 15 to October 14) maximum consecutive stay, 30 days . Winter (October 15 to May 14) maximum consecutive stay, three (3) calendar months or longer with Harbor Manager approval. Must be required to vacate the premises 30 days prior to returning.

Group Reservations: You must call the office to reserve a group (541-271-0287).
• Group reservations are only honored in winter months (October 15 – May 14).
• Discounts may apply to groups. Call the office for more information.

Changes to reservations or cancellations can only be made by calling (541) 271-0287. 

In order to hold your reservation:

 1 to 30 days, the reservation must be paid in full at the time of booking.

Your credit card will be charged at the time of booking. If you reserve more than one site or make more than one reservation, you are required to pay for each of the reservations individually as stated above. We cannot hold a site for you or another party unless you accept the charge for it. Maximum of 3 reservations per household at one time.

 

Confirming Your Reservation

 

You will receive a confirmation number at the time you make your reservation. A written confirmation will be sent to you for each reservation made. Please open it immediately and check that all the information is correct and let us know if it is not.

 

Canceling or Changing Your Reservation

 Call (541) 271-0287 to cancel or change your reservation. You must give your confirmation number and dates of your reservation. In order for your cancellation or change to be valid, you must receive an acknowledgment from us. The reservation booking fee of $10 is non-refundable.

Guests are restricted to no more than three (3) changes to original reservation , no exceptions. After three changes, guests who wish to alter their reservation must make a new reservation and deposit.  Second and third changes to current reservation, requires a $25 non-refundable processing fee per customer, per site, per reservation stay of 1-30 days

• Cancelations 30 Days before arrival:
  • 1-91 Days Booked: $20 penalty + $10 reservation fee
• 1-30 Days Booked: 1 Night + $10 reservation fee
• 31-91 Days Booked: 2 Nights + $10 reservation fee

less than 7 days cancellation notice in advance of arrival:

1-6 Days Booked: 1 Night + $50 + $10 reservation fee
• 7-30 Days Booked: 25% of Deposit + $10 reservation fee
• 31-91 Days Booked: 50% of Deposit + $10 reservation fee

For CABINS: You must call the office to cancel a reservation (541) 271-0287.
• Maximum stay in the cabins is 14 consecutive days.
You must vacate for (2) two days before returning.
• Minimum stay of 2 nights in the summer season.
• No minimum stay in the winter season.
 Cancellations 7 Days before arrival:
• 1-6 Days Booked: $40 + $10 reservation fee
• 7-14 Days Booked: $75 + $10 reservation fee

Camp/User Credits Policy

 

Camp/User Credits are issued from the first day of the original cancelled reservation date; valid for two (2) years from this date. Camp/User Credits can be used for the required deposit. Camp/User Credits cannot be used for merchandise in gift shop.   Camp/User Credits are transferable to anyone validation via original owner. No refund or Camp/User Credit will be issued for early departure; site may be re-rented after early departure.

 

Late Arrivals

 

If you arrive before 1 p.m. on the day following your scheduled arrival date and have not changed your reservation at least 7 days in advance of arrival, your reservation for the remaining days will be honored but you will forfeit the previous night’s payment.

If you arrive after 1 p.m. on the day following your scheduled arrival date and have not changed your arrival date at least 7 days in advance of arrival, we will attempt to accommodate you, but the first night’s payment will be forfeited.

 

No Shows

If you do not arrive on the arrival date of your reservation and have not changed your reservation at least 7days in advance of arrival, the site will be held for you until check-in time (1 p.m.) on the following day and then canceled, and payment will be forfeited.

 

Check In and Payment

 

If you have a gift certificate  you must bring it with you and present it at check-in. You must check-in at the office if you arrive during office hours. Each camp site must be registered in the name of the occupant.. We cannot hold sites for days not paid for. Customers with extended reservations must check in and pay every 30 days.

Arrivals after office hours but before 9 p.m. should check in with the camp host. After 9 p.m., proceed to your campsite and check-in at the office by 11:00am the following day. We accept payment in the form of cash, check, Visa or MasterCard. If you have a reservation for one night only, you have already paid, so you may display your confirmation slip in the window.

Arriving Without Reservations

If you arrive without a reservation, we will attempt to accommodate you. If you arrive after office hours but before 9 p.m., please see the camp host. If you arrive after 9 p.m. and the signs show that we have a vacancy, select a site without a RESERVED sign. If your stay is for one night, you may pay by envelope in a fee box. Take an envelope from the box, fill it out, enclose cash or check for the amount shown on the after-hours board located at the office, deposit it in the box and display the stub in your RV where the camp host can see it. If you plan to stay more than one night, please wait until the office opens the next day to pay as you may be required to move to another site.

Check-In and Check-Out Times

Our check-out time is 11 a.m. Check-in time is 1 p.m. If you arrive before check-in time and your site is available, you may be required to pay for the previous night.

Early Departure

We do not give refunds or camp credit for early departures. If you must leave before your scheduled departure date because of an unforeseen family emergency, camp credit may be issued. Emergencies are handled on case by case basis and must be approved by the resort manager.

 

Extra Vehicles, Boats, Trailers

 

An extra vehicle is anything other than a tow car, a vehicle pulling a camping trailer, 5th wheel, or a truck and camper. This applies for boats, boat trailers, ATV trailers and extra vehicles. You must register and pay an additional charge of $7.00 per day and park in designated areas only. You may park the additional vehicle in your camp site if it can fit completely on the paved area within your campsite; however, the additional charges will apply. We also have an unsecured overflow parking area located beyond the Resort at $2.00 per day.

The rate for your campsite includes one camping unit and a tow vehicle; two camping units and two tow vehicles are allowed in each of the two Super Sites. If you request to share your campsite with another camping unit, and it can fit completely on the paved area of your campsite, an additional charge will be made in the amount of the next lower campsite rate.

*Current reservation rules subject to change without notice