Refund Policy

Camping is an outdoor experience. No refunds will be given for discomforts of nature or early departures after check-in.

CANCELATION / RESERVATION CHANGE POLICIES

Reservations can be cancelled or changed at any time according to the following parameters.

Any cancellation or change to a reservation will result in an administration fee of $15.00 plus tax per site.

– Guests may change or modify their reservation dates for the same number of days/value of the current reservation at any time to another date within the same booking season (Subject to availability). The administration fee* will be applied for every change made to a reservation.

Guests who cancel their reservation

MORE THAN 48 hours prior to the 3 pm check-in time will be charged a

ONE-NIGHT RATE in addition to the administration fee*.

Guests who cancel their reservation

LESS THAN 48 hours prior to the 3 pm check-in time will be charged a 

75% OF THE TOTAL RESERVATION in addition to the administration fee*.

Failure to cancel a reservation will automatically result in the full charge of the reservation being applied to the method of payment used to secure the reservation. This is considered

NO-SHOW RESERVATION.

Reservation changes can’t be requested via Phone Calls or text messages.

“Reservation Change / Cancellation can be requested ONLY by emailing fun@jellystonens.com“

Please allow 3-5 business days for processing.

No pets are allowed in or around cabins unless it is a designated pet-friendly cabin. All cabins are non-smoking.