Mama Gertie's Hideaway Campground - Swannanoa, NC

Cancellation Policy

Deposits/Payments, Cancellations & Refunds

Deposits & Payments

  1. All reservations require a $250.00 deposit or payment in full whichever is less.
  2. Reservations made within seven (7) days of arrival require non-refundable payment in full.
  3. Holidays, weekends in season (April 1 - November 1) and special events require non-refundable payment in full. Most holidays require a minimum three (3) day stay. Regular weekends require a two (2) day minimum stay.
  4. All reservations must be secured with a credit card.

Cancellations

If you must cancel your reservation, email cancel@mamagerties.com as soon as possible. You must contact the office at least seven (7) days prior to arrival to receive a refund, minus a $25 cancellation fee. The cancellation fee is waived should you choose to keep your deposit as a camp credit equal to the deposit amount. Camp credit must be used within 180 days of issue/cancellation date or will be forfeit unless prior approval is received by management. Voicemail notifications will not be honored. Our automated system will send a confirmation as soon as it is processed. If you do not receive a cancellation confirmation, please call 828-686-4258. All funds are forfeit if cancellation notice is received less than seven (7) days prior to the start of the reservation. No shows will result in forfeiture of the entire deposit or reservation fee.

*We will provide a camp credit in the amount of the entire deposit to be kept on account for up to 180 days from the cancellation date/date of issue in lieu of a refund and cancellation fee. Reminder: Your cancellation must be received at least seven (7) or more days prior to the date of arrival.

All Sites: A minimum seven (7) day cancellation notice is required. Email cancel@mamagerties.com at least seven (7) days before your scheduled arrival date. All funds are forfeit if cancellation notice is received less than seven (7) days prior to the start of the reservation.

Reservations for holiday weekends, weekends in season (April 1 - Nov 1), special events, single nights and those made within seven (7) days of arrival require non-refundable payment in full. Cancellations will result in forfeiture of all payments.

Holidays and special events may have special deposit and/or cancellation requirements. Special conditions may apply during high-demand periods and special events. Most holidays require a minimum three day stay. Regular weekends require a two-day minimum stay. Please check with the park office for details.

COVID-19 / Illness Cancellations: Cancellations due to COVID-19 or other illness are subject to our regular cancellation policies.

Refunds

Camping is an outdoor activity. We do not charge extra for sunshine or offer refunds due to inclement weather. We do not offer refunds due to work, illness, ejection or for early departure regardless of the reason. No refunds for unapplied discounts. No shows will result in forfeiture of the entire deposit or reservation fee.