Camp Willow Outdoor Resort – Terms and Conditions

Welcome to Camp Willow Outdoor Resort in Ten Mile, Tennessee! To ensure a safe, enjoyable, and respectful experience for all guests, we have established the following rules and regulations. Please take the time to familiarize yourself with these guidelines. We appreciate your cooperation in maintaining a positive environment for everyone.

1. General Conduct:

a. All guests must conduct themselves in a respectful and courteous manner towards fellow campers, staff,
and the environment.

b. Loud or disruptive behavior is not permitted.

2. Campsite Etiquette:

a. Campfires are allowed only in designated fire pits. Fires must be attended at all times and fully extinguished before leaving.

b. Do not damage or deface trees, plants, or any campground property.

c. Keep campsites clean and dispose of trash in designated containers. A cleaning fee will be charged for any
site that is left in poor condition.

3. Pets:

a. Pets are welcome but must be kept on a leash at all times.

b. Owners are responsible for cleaning up after their pets.

c. Refer to the Camp Willow Outdoor Resort Pet Policy.

4. Safety and Security:

a. Speed limit within the campground is 5 mph. Please drive cautiously and be aware of pedestrians.

b. Emergency exits and evacuation procedures are posted throughout the campground. Familiarize yourself
with these locations.

c. In case of emergency, dial 911.

5. Facilities Usage:

a. Showers and restrooms are provided for guests only. Please use them responsibly and report any issues to the camp office.

b. Children must be supervised at all times.

6. Alcohol and Substance Use:

a. Alcohol consumption is allowed only at your campsite by those ages 21 and older. Beverages must
be concealed.

b. The use of illegal substances is strictly prohibited.

7. Quiet Hours:

a. Respect quiet hours to ensure a peaceful environment for all guests.

b. Generators are not permitted.

c. Quiet hours are from 10:00 PM to 6:00 AM.

8. Campsite Check-In/Check-Out:

a. Check-in time is 1:00 PM for campsites and 3:00 PM for cabins/huts.

b. Check-out time is 11:00 AM. Late check-outs are subject to additional fees.

c. Ensure your campsite is clean and free of debris before departure.

9. Pool Rules:

· The pool is open from 9am to 9pm. Please adhere to these hours.

· Diving is prohibited. SHALLOW WATER.

· All guests must take a shower before entering the pool to maintain proper hygiene.

· Running on the pool deck is not allowed to prevent slipping and accidents.

· Children under 16 must be accompanied by an adult at all times.

· Personal flotation devices and inflatable toys are allowed only if they do not disrupt others.

· Glass containers are not allowed in the pool area to prevent accidents and injuries.

· Only appropriate swimming attire is permitted. Street clothes are not allowed in the pool.

· For health and safety reasons, pets are not allowed in the pool area.

· Consume food and beverages only in designated areas. No food or drinks are allowed on the pool deck.

· Smoking is strictly prohibited in the pool area.

· No alcohol permitted on the pool deck or in the pool.

· No pets are allowed in the pool area.

· Weapons, sharp objects, and any other potentially harmful items are not allowed in the pool area.

· In case of an emergency, dial 911 and press the call button on the Emergency Phone located at the pool. For minor situations, contact the pool staff immediately. First aid supplies are available at the camp office.

· In case of inclement weather, the pool may be temporarily closed. Follow the instructions of staff for safety reasons.

· The pool may be closed for maintenance or other reasons.

· Please comply with any closure announcements.

10. Mini Golf Rules:

· Return all clubs, balls, etc. to the Camp Store upon completing your round. After hours, please return golf supplies to the bin located on the front porch entrance.

· Please do not leave clubs, balls, etc. inside cabins or at campsites.

· Wait for the group ahead to clear the hole before starting.

· Keep a safe distance from other players to avoid interference.

· Stay on pathway.

· Do not climb on or over obstacles.

· Do not move any course features, including rocks, barriers, or signage.

· Do not climb on statues.

· Use the provided putters and golf balls only.

· Do not swing putters dangerously or excessively.

· Children under 16 must be accompanied by an adult.

· Adults are responsible for the behavior of the children in their group.

· In case of inclement weather, follow the instructions of the on-site staff for safety reasons.

· Dispose of trash in designated bins to keep the course clean.

11. Parks, Playgrounds and Common Areas:

a. All patrons must be in compliance with any posted signage.

b. Use of recreational facilities such as parks, pool, spas and playgrounds is at your own risk.

c. Children must be supervised at all times.

12. Cancellation:

· The cancellation policy is outlined during the booking process and must be adhered to.

· Cancellation: 14 Days or more =$15 Cancellation Fee,

· Less than 14 days = Forfeit of one night rental equivalent.

· No refunds issued for early checkout or early departures.

· No refunds issued due to weather.

· No refunds will be issued for cancellations on Holiday stays (Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas, New Years)

13. Pet Policy: This Pet Policy is established by Camp Willow Outdoor Resort, to ensure a pleasant and safe environment for all guests. This Policy applies to all individuals bringing pets onto the Camp Willow premises.

1. Pet Types and Limitations:

a. Only domesticated dogs and cats are permitted as pets.

b. The maximum number of pets per campsite is 2 (two).

c. Pets with aggressive behavior or a history of biting are not allowed.

2. Reservation Information:

a. Guests must inform Camp Willow of their intention to bring a pet when making a reservation.

b. A pet fee of $50.00 per reservation is applicable in select cabins and camp huts.

3. Leash and Containment:

a. Pets must be on a leash at all times when outside.

b. Pets should not be left unattended at the campsite.

4. Pet Waste Management:

a. Owners are responsible for cleaning up after their pets.

b. Waste must be disposed of in designated pet waste receptacles.

5. Noise and Disturbances:

a. Owners are responsible for ensuring that their pets do not create excessive noise or disturbances.

b. If a pet becomes a nuisance, the owner may be asked to relocate or leave the campground.

6. Pet-Friendly Areas:

a. Certain areas within Camp Willow may be designated as pet-friendly. Guests should adhere to posted signs indicating these areas.

b. Pets are not allowed in common areas such as restrooms, laundry facilities, pool or recreational buildings.

7. Health and Vaccinations:

a. Pets must be in good health and up-to-date on vaccinations.

b. Owners may be required to provide proof of vaccinations upon request.

8. Liability and Damages:

a. Owners are solely responsible for any injuries or damages caused by their pets.

b. Any damages to Camp Willow property caused by a pet will be the financial responsibility of the pet owner.

9. Camp Willow's Right to Refuse Entry:

a. Camp Willow reserves the right to refuse entry to any pet that may pose a threat to the safety or well-being of other guests.

b. Refusal to comply with the pet policy may result in cancellation without a refund.

*By bringing a pet to Camp Willow Outdoor Resort, guests acknowledge and agree to abide by the terms and conditions outlined in this Pet Policy.

14. Compliance and Enforcement:

a. Failure to comply with these rules may result in eviction from the campground without a refund.

b. Camp Willow Outdoor Resort reserves the right to amend or modify these rules as necessary.

c. Camp Willow may refuse entry to any guest, visitor or pet at management’s discretion.

Camp Willow Outdoor Resort - Cabin Rental Rules and Regulations

1. Booking and Reservation:

a. Cabin reservations must be made in advance through the official Camp Willow Outdoor Resort booking system.

b. Reservations are subject to availability and are confirmed only upon receipt of the full payment.

c. Guests must provide accurate and complete information during the booking process.

2. Cabin & Camp Hut Check-In and Check-Out:

a. Check-in time is 3:00 PM, and check-out time is 11:00 AM.

b. Early check-ins and late check-outs are subject to availability and may incur additional charges.

c. Guests are required to check-in at the main office upon arrival or by checking in online.

3. Occupancy Limits:

a. The maximum occupancy for each cabin is specified in the booking details and must not be exceeded.

b. Additional guests may be allowed with prior approval, and extra charges may apply.

4. Age Requirements:

a. Guests must be at least 21 years old to rent a cabin.

b. Proof of age may be required at check-in.

5. Cabin Care and Conduct:

a. Guests are responsible for the cleanliness and care of the cabin during their stay.

b. Smoking is strictly prohibited inside cabins and huts. If smoking has been detected in a unit, an
additional cleaning fee of $150 will be charged.

c. Pets are not allowed in all cabins. Pet friendly cabins are available, and additional fees apply.

d. Excessive noise and disruptive behavior are not tolerated.

e. Upon checkout, cleaning charges may apply at management’s discretion.

6. Security Deposit:

a. A security deposit may be required upon check-in to cover potential damages.

b. The deposit will be refunded after the stay, provided there are no damages or policy violations.

7. Amenities and Facilities:

a. Guests are expected to use all amenities and facilities responsibly and in accordance with posted rules.

b. Any damage to resort property or equipment will be the responsibility of the guest.

8. Environmental Responsibility:

a. Guests are encouraged to practice environmental responsibility, including proper waste disposal and conservation of resources.

9. Emergency Procedures:

a. Guests must familiarize themselves with emergency procedures outlined in the cabin and adhere to any instructions provided by staff.

b. In case of emergencies, dial emergency services.

10. Compliance with Laws:

a. Guests must comply with all local, state, and federal laws during their stay.

11. Amenity Usage:

a. All patrons must be in compliance with any posted signage.

b. Use of recreational facilities such as pool, mini golf and playgrounds is at your own risk.

c. Children must be supervised at all times.

12. Cancellation Policy:

a. The cancellation policy is outlined during the booking process and must be adhered to.

b. Cancellation: 14 Days or more =$15 Cancellation Fee

c. Less than 14 days = Forfeit of one night rental equivalent.

d. No refunds will be issued for early check-out or early departures.

e. No refunds will be issued due to weather.

13. Right of Refusal:

a. Camp Willow Outdoor Resort reserves the right to refuse service to anyone for any reason.

14. Changes to Rules and Regulations:

a. Camp Willow Outdoor Resort reserves the right to modify or update these rules and regulations.

Terms & Conditions Acceptance Disclaimer

By booking at Camp Willow Outdoor Resort, guests acknowledge and agree to abide by these rules and regulations. Failure to comply may result in eviction without refund. I understand and agree that Camp Willow Outdoor Resort is not responsible for loss, damage, or injury to any person, pet, guest, vehicle or other personal property. While staying at Camp Willow Outdoor Resort, you agree to all the policies listed above. Policies and fees subject to change. By submitting a reservation request, booking online, booking in person, booking over the phone, and/or receiving confirmation via email, the guest acknowledges that they have received, reviewed, and agree to abide by the Camp Willow Outdoor Resort Terms & Conditions, policies, and guidelines. The payment of reservation shall constitute the guest’s acceptance and agreement to all stated terms.

Thank you for choosing Camp Willow Outdoor Resort. We hope you have a wonderful and memorable stay! If you have any questions or concerns, please don't hesitate to contact our camp office.

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