Cancellation Policy

Nightly/Weekly Stays: For all stays shorter than 30 nights, no refunds are given on or after arrival. Cancellations made at least 14 days in advance will be refunded in the form that was used for payment. Deposits will be forfeited for all reservations cancelled less than 14 days prior to your arrival date.

Monthly Stays: For all stays of 30 nights or longer, no refunds will be given on or after arrival. Cancellations made at least 45 days in advance will be be refunded in the form that was used for payment. Deposits will be forfeited for all reservations cancelled less than 45 days prior to your arrival date.

Transient guests may be entitled to a refund which will need to be manually processed after cancelling a full reservation or a single site in a multi-site reservation. Upon cancellation, Campspot automatically reviews the resort's cancellation policy and transfers the available refund amount (excluding cancellation fees) to User Credit. Refunds can then be processed from User Credit to the original payment method.

If a guest paid with a credit card, the refund can be applied to the specific credit card associated with the original reservation or user credit. If a guest paid with multiple credit cards, the refund amount must match the original payment amount for each card. Note that if the original payment method has expired, the system will allow the card information to be edited as long as the credit card number is the same and only the expiration date has changed.

If the payment method is no longer saved on file or not available for refund, a check request must be made for the refund amount. If the guest paid with a check, the refund can be applied to a check request or User Credit.